TripAdvisor traveler ratingbased on
LocationPlaya del Carmen - Beach
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
Amazing food and seevice
Excellent food and service. Best meal yet at the resort. We ordered teppanyaki and the meats and veggies and sauce were phenomenal. The sushi was also very fresh and delicious. Very attentive and helpful servers as well!
Marco & Jorge are the most amazing waiters @ Chef’s plate! Will remember you for multiple nights & remember what you do & don’t like. They are AMAZING! Rigoberto &amelia from the cafe. Erik & Jorge @ the pool. Fernando is the most perfect cabana host ever! Sergio was amazing letting my now fiancé propose to me!
Dinner at Chef Table
Kevin, Marco and Carlos we’re amazing. Service was amazing and the food was amazing too. The shrimp was delicious and the waiters were very accommodating with dietary preferences. The welcome cocktail was also amazing.
Fonzie was our bartender and did an amazing job creating drinks based on what you like. He made 3 different spicy drinks all very different all delicious! He is a great mixologist dancing behind the bar as he is making unique drinks for guest.
Marco's, Kevin and company are amazing! Excellent service and food.this was one of the highlights of our trip. The food and atmosphere is amazing. Hands down the best lobster tail I have ever eaten. I highly recommend this place!