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Hotel overview

Opened in 1927 and known as the "Pink Palace of the Pacific," The Royal Hawaiian, a Luxury Collection Resort, Waikiki is an oasis of timeless luxury on the island of Oahu, Hawaii. Modern yet indigenous, the resort on Waikiki Beach offers unprecedented amenities, refined accommodations and exclusive services ? all designed to provide our guests with a 5-star luxury experience while visiting Waikiki. From exquisite accommodations in the landmark Historic Wing and the magnificent Mailani Tower to world-class dining, the 528-room Honolulu luxury hotel embodies the allure of Hawaii's inimitable spirit and rich culture. Embark on an enticing epicurean journey in our award-winning Azure Restaurant, the original Mai Tai Bar, the Royal Hawaiian Bakery and A Royal Hawaiian Luau ? Aha Aina, Waikiki?s only oceanfront luau with views of Diamond Head. The intimate Malulani Pool and private beach area both feature pink-hued umbrellas, matching the resort's signature color.

Property information

Year Built: 1927
Last Renovation: 2009
Floors: 17
Nonsmoking rooms: 528
Suites: 34
Total rooms: 494
Total rooms and suites: 528

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Charges for in-room phone calls are based on usage and will be collected by the hotel at check-out. This policy is subject to change without prior notice.
Advisory Prices are based on single or double occupancy. Additional occupants may incur a charge of $155 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
Advisory A minimum Self Parking fee of $55 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum Valet Parking fee of $65 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Children Rollaway Charge per night is $140 plus 17.962%
Advisory A minimum mandatory hotel-imposed resort fee of $52 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 5286 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Amazing location, worn hotel rooms

    Absolutely amazing location. Walkable to everything, set on the perfect stretch of Waikiki Beach. Rooms aren’t great - worn and not super clean. It was fine but just adjust your expectations. Breakfast restaurant was very good but expensive. Beach is beautiful. We read reviews in advance about beach chairs and umbrellas requiring a reservation (2 lounge chairs + 1 umbrella for $95 per day). We called before our stay and reservations were already gone. We were told we could stand in line at 6:30am (can’t think of a worse way to start my morning on vacation). We bought an umbrella & 2 lounge chairs on Amazon and had them shipped to the hotel. It was perfect. Beach is public so you can set up anywhere, anytime.

    Jul 03, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location, historic charm, and a peaceful vibe

    The Royal Hawaiian is a beautiful, historic property right in the middle of Waikiki. Despite the central location, it feels surprisingly calm and quiet. The building is well preserved, full of character, and the grounds—including a lush, well-kept garden—add to the relaxing atmosphere. Rooms are comfortable and thoughtfully laid out. I appreciated the quiet A/C, convenient closet, full desk and seating area, and especially the elegant wooden doors. Bedding was great, and everything was clean and well maintained. The pool (shared with the Sheraton) is large and great for swimming, even with a lot of kids around. The hotel also has a nice collection of historic photos and artifacts that give it a strong sense of place. A couple of small misses: housekeeping didn’t restock the complimentary water after the first day, and breakfast only starts at 6:30 AM. That was a bit disappointing since I had early starts and have stayed at the Laylow nearby (also a Marriott) where breakfast starts at 6:00 AM. Overall, a great stay—relaxed, refined, and full of character. I would definitely return.

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Royal Hawaiian

    This was an amazing hotel stay. The location: out the back door is the beach, out the front just steps away from shopping, dining and night life. No need to rent a car. The staff was very friendly and accommodating. We stayed in the historic wing in a garden view suite. It was spacious and comfortable. While we didn’t rent beach chairs the line started well before the desk opened at 7 and it looked like they sold out by 8:30. Overall a great stay!

    Jun 30, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Terrible Front Desk & Guest Service - This is Not a Luxury Hotel

    Unfortunately, I disregarded the negative reviews about this hotel - I feel like we had a good time in Hawaii despite (definitely not because of) this hotel. This hotel could be great, but it isn't: Cons: - Front Desk: The front desk overall is not welcoming or even pleasant. There was one exception, the agent we met first was very nice and helpful, however, the agents thereafter told us that she had no authorization for the information she provided to us and they would not honor it or answer any of our questions. There was a guest service agent who was extremely condescending and dismissive to our family. This was hands-down the worst customer service we've ever received at a hotel and would deter me from ever staying at this hotel. - Bugs: There was a bug in the bed the first night we arrived (gross). - Stains: There are stains all over the mattress, walls, ceiling, and throughout the bathroom. Whether it's blood, coffee, or something else - I don't want to know. We were also in the newer tower, which is supposed to be nicer, but it was still musty. - Housekeeping - I don't know whether this is good or not (although they did not wipe clean the stains in the room); they never cleaned our room. A housekeeper did ask us around 3:00pm one day if we'd like for her to make up our room, but that's an odd time and we were already feeling done with this hotel, so we declined. It doesn't appear that there's any turn-down service at all, though. - Bell Desk/Luggage - They included someone else's bag in our luggage delivery. These workers were actually very pleasant and helpful (included in "Pros," below), however, they didn't realize they delivered someone else's luggage to us until we took it down to them to return it. - Laundry - We filled out the laundry form and called guest services so that it could be picked up. The agent who answered my call was confused and kept telling me that the hotel doesn't do laundry. She gave me directions to the laundromat. Eventually we arranged for a laundry pickup. Pros: - Cafe - There is an on-site cafe and the employees there are super nice and welcoming. This was the best service we received by far of anyone else at the hotel. - Bell Desk - Although they did accidentally deliver the wrong bag to us, the employees themselves were very nice and pleasant overall. - Marketing - The marketing team must be really good; there's Royal Hawaiian themed merchandise, etc. and it makes you feel like this hotel could be really great. In reality though, it feels more like a motel with extraordinarily poorly trained employees.

    Jun 24, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Great location - dated “updated” rooms - rude customer service manager

    Arrived a day early and was offered to book a room under the premise that I wouldn’t need to check-out the next day until my next room was ready and that my luggage would be transferred to my new room - sounded perfect. The person checking me in, Louise (sp?), was very friendly and great and indicated that my next room should be ready early due to the previous occupant checking out late the day I arrived and that I should check with the front desk around 12 pm the next day. The next day I checked with the front desk as instructed just before 12 pm and was promptly informed that I needed to checkout of my room immediately because a new guest was set to arrive and they wanted to ensure that guest was taken care of - apparently current guests who have an upcoming reservation in a higher tier room are not as important. The customer relations manager, Michael, then proceeded to very rudely inform me that any miscommunication was my fault and that he would not be telling me anything else about my new room because he would hate for me to experience any further miscommunications on my end - not exactly the warm and fuzzies you would expect as a loyal Bonvoy member. The hotel itself is located in a great area and the nearby amenities are great in terms of being in Waikiki. I am still waiting of course for my new room but my previous room that I was kicked out of is in the same Mailani tower, which is supposed to be updated. The room is very small, smelled musty / smoky and dated in terms of appearance. The rest of the staff I’ve encountered have been generally pleasant. But for the cancelation fee at this point, I would cancel and stay next door at the Westin or Sheraton.

    Jun 19, 2025