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Hotel overview
Location
Paradise Island - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit card authorization upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card -
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
- Daily Access to Aquaventure water park
- Daily Access to The Dig and Marine Life Exhibits
- Wi-Fi All Access (guest rooms and lobby areas)
- Two Souvenir Reusable Water Bottles per room
- Dive-In Poolside Movies – as scheduled
- Daily Access to Fitness Center for two
- In-Room Coffee & Tea
- Resort Shuttle Service
- Unlimited Local Phone Calls
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
10728 reviews
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Dec 06, 2024Winter Getaway
The staff is the most helpful and knowledgeable I’ve ever encountered at a resort, and I’ve been to many resorts. Room was cleaned daily and very nice. If you’re vegetarian or vegan there are not many options. Food is very expensive. I recommend if going with children bring plenty of snacks with you, or go to the grocery store off the resort to pick up a few things. There are no microwave ovens in the rooms so bring a plug in warmer.
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Dec 04, 2024
Battle 4 Atlantis
This would be a 5 star review but the expense for food and drink was way more than we thought. We had a blast and the place was beautiful. Every person working there that we met was super friendly. We used the water park and that was fun. I think we enjoyed just laying on the beach the most because it wasn’t crowded.
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Dec 04, 2024Not worth the money
The employees were very rude and not very helpful. Everything extra; food, excursions, drinks, etc. so over priced. Went to the Poseidon's Table, which is a buffet, for brunch and it was one of the skimpiest buffets I've every been to. Everything very overpriced!
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Dec 03, 2024Average Stay
I planned a staycation for my husbands birthday. We opted for the royal club Queen Sea View room since the king room wasnt available. We do get free entries to the aquaventure park with royal club rooms. It was nice to have that, folks with kids would highly recommend the royal club rooms. We requested at the reception if its possible to get a king room since its just the two of us but apparently they were full and didnt make any effort to check if its possible to move us. The hotel is beautiful but average in terms of how the room looked for all the hype and the price we payed. I should mention the amenities in the bathroom was great. All the toiletries provided were great and didnt miss home. I felt pampered in every aspect. The let down for me was that they didnt focus much on the room - I at least expected comfortable beds - it hurt to see that a hotel with this stature didnt focus on having comfortable mattresses. We opted bf and dinner meal plan - with this we could dine at their Gastronomy. The buffet is massive Hands down great breakfast options - i am sure anyone can find more than 2 or 3 dishes which you love. The best part was that they had an ice cream bar for buffet which i loved and i saw the kids enjoying it too. Overall you can book your stay for an experience - would i come back? I dont think so - i would rather experience different hotels.
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Dec 03, 2024
Thanksgiving Trip 2024
We went with family over Thanksgiving. Staff was very friendly and helpful-- a much better experience here than we have had in past. The place could use a nice update to the waterpark and some better food options, for sure. Would be wonderful to get some fresh fish on property and some more local cuisine. Lines for rides were long, and many slides were not open at prime time.