TripAdvisor traveler ratingbased on 8118 reviews
LocationParadise Island - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card or US$ cash deposit:
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
• Wi-Fi in guest rooms and lobby areas for up to 4 devices per room
• Daily access to Aquaventure, a one-of-a-kind 141 acre waterscape
• Two (2) 12 oz. bottles of water daily per room with coupon
• Access to the Fitness Center: Up to 2 persons per day per room. Fitness center access entitles guests to complimentary use of the cardio studio, universal and free weights only. Tennis, fitness classes and personal training sessions are not included
• In-Room Coffee and Tea
• Unlimited local phone calls
• Daily access to the Atlantis Movie Theatre
• Casino Lessons
• Resort shuttle service between Towers
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating8118 reviews
Out of this world
Visited the hotel as part of my cruise ship tour and it was unbelievable. Everything is GRAND ald beautiul, I wish I could've stayed longer. Next time, instead of touring the island I would purchase the day pass. It's well worth it!
My COVID Vacation
When we heard travel restrictions from the US were lifted in June we were ecstatic to book our long awaited family vacation. We secured a reservation at the Royal Suites and promptly paid in full a VERY large deposit. Two weeks later the Bahamas Government suspended travel from the US and our summer vacation was a wash out. When we called the Atlantis to request our refund they told us that it would take up to 90 days !! It took them 90 seconds to swipe my credit card, and now I cant book a replacement vacation until my funds are returned to me.... Nice policy Atlantis !! You guys really know how to screw with a patrons personal finances !!
Very Poor Customer Service
Having booked a stay prior to COVID 19, I canceled about 75 days prior to my scheduled arrival date due to COVID travel concerns. This cancellation was well with the required "15 days prior to arrival requirement". The cancellation was confirmed along with a statement indicating a credit would be issued to my credit card within 60 days. (This time delay due to COVID shutdown) After waiting 75 days, I called and was told that due to shut down and short staffing they were running about 90 for refunds/credits. After waiting another 30 days, I called again only to be told that they would "expedite" the request to the accounting department.. I have waited another 30 days, now a total of FIVE months, and called today only to be told that they are still running behind and they don't know when they will have the refund/credit processed. In the meantime, I am being charged interest on the amount that should have been credited long ago. It is also interesting to note that they have staff available to be actively "taking new reservations" . This has been a very frustrating and disappointing experience with what I thought to be a 1st class resort. They have lost me as a customer, never again.
Still waiting for Covid refund
Booked a visit to Atlantis for April, cancelled in March due to covid. I was prepared to wait the 90 days for a full refund. But here it is WELL past that timeline. All customer service, whether email or phone is just a waste of time. How about training customer service to apply refunds?? Can't express how frustrated this process has been. Nevermind the extra interest accumulated on credit card statement. Heidi
The grounds are amazingly breath taking. The beach is not private, so there are some solicitors, just beware. Water park and aquarium were a tad smaller than expected but that didn’t make or break the trip. If you want luxury, this is the place