TripAdvisor traveler ratingbased on 639 reviews
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating639 reviews
great location and wonderful stay
we love the room setting which is perfect when you travel as a family. We had a room where there was a divider between sofa/TV area and the king bed, this definitely make it comfortable for both parents and kids. In room washing machine/dryer is great and time saving. Patio and view is fantastic. The hotel location is the best ever, you'd have Chanel at the corner:) The in-hotel dining doesn't have much choices but there are tons of restaurants in Waikiki. The restaurant has nice decor though, i wish they offer afternoon tea choices. The pool is small but good for little kid/babies. Pool side food is good, but I recall there was only 1 waitress working so the wait was a bit long, hope they can put more staff when the pool gets busier.
Amazing Accommodations & Lovely View
🌺Aloha spirit🌺 was felt from arrival to checkout (could easily have stayed longer....really did not want to depart). My spouse and I enjoyed a relaxing 3 night stay before traveling to NZ & AS. We were greeted by smiling & friendly staff who were so helpful and welcoming. Our 1BR/1B condo was modern and comfy with a great view from small balcony. Security was smooth and elevator could drop you off straight to street level. Great walking spot to wonderful restaurants, beach and high end shops. Everyone was helpful with directions or suggestions, especially Maria @ reception, exceptional service & fun with a pleasant attitude.
Short but excellent stay
I stayed here briefly on a stopover before a trip with friends. Everything is mostly to the standard you would expect at a Ritz-Carlton property throughout. The location is not beachfront but still has nice views and is an easy walk to the main roads and luxury shopping. Check in was easy and very friendly concierge. The suites are geared for longer stays with kitchenettes; spacious and bathrooms are large, high tech and functional. Lots of little details at this property elevate it to a higher level, from the hotel whisking you directly to your floor, to the welcome drink and personalized check in service, to the room amenities and little welcome gifts. Not much time to experience the property as a whole but the infinity pool was perfect for an evening swim-my only comment would be there was no attendant on at that point and there was a number of wet towels that had been discarded around the deck. Gym was clean, spacious, and had all the equipment you could need. Would definitely return for a longer stay next time.
It's the staff that makes this place so wonderful
Unfortunately, we had to leave early due to Covid-19. We were having an amazing time at a most wonderful hotel. The staff, led by Caroline Grass, is what makes this hotel so special. Caroline could not have been more helpful or caring and her skills dealing with guests are unparalleled. We travel extensively and she is the best among the best. We would return just because of her --- even if the hotel were not such a lovely property. The location is terrific, there is an adults only pool, and the elevators operate on a unique system so you almost never have to wait and they are never crowded with people. A great place to stay
2nd Time and Still Can't Be Beat!
My family and I stayed at the RC AGAIN and thanks to GM Douglas Chang, Caroline and the rest of his staff, I am "wowed" every time! Service exceptional, Rooms clean, Valet always available, Food fresh, and so on and so on! We requested a room w/ good views of HHVs Friday night fireworks and they happily obliged. We mentioned it was my husband's birthday and they went out of their way w/ balloons and gifts! Top notch personalized service with a smile.