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Hotel overview
The Ritz-Carlton Maui, Kapalua recently unveiled an elevated lobby experience inspired by the Hawaiian word, Mana, the power of the elemental forces in nature embodied in an object or person.
Intimate lighting and elements of fire meld beautifully with organic lines and textures to create a seamless indoor- outdoor feeling.
As guests arrive from locales around the world, we welcome them along this path, this alaloa, and provide the vantage point from where they will begin their restorative journey in paradise.
Lounge poolside in our new Luxury Cabana Suites with all of the comfort and convenience of home in an al fresco environment. From a flat screen television to a private refrigerator and the service of your own butler, your every need will be expertly attended to in this bespoke poolside experience.
Redefining luxury, the Club Level combines comfort and exclusivity with the personalized service that's a hallmark of The Ritz-Carlton. A hotel within a hotel, the Club Lounge offers a dedicated concierge and a well-appointed, relaxed environment. Continuous culinary and beverage offerings include breakfast, light snacks, hors d' oeuvres, beverages and sweets – many reflecting the cuisine of the Hawaiian Islands. It's the ideal place to conduct business, plan a family outing or simply unwind.
Whether you are a sun-seeker or an adventure enthusiast, Kapalua Resort has unlimited opportunities from pure relaxation to ultimate exhilaration including zipline courses, seasonal whale watching, miles of hiking and walking trails, a coastal trail walk, 36 holes of championship golf, Kapalua Golf Academy, professional tennis facilities and world-class beaches.
Neighboring Downtown Lahaina is just a short drive from The Ritz-Carlton Maui, Kapalua. This historic whaling village offers oceanfront shopping and dining including unique art galleries, museums and souvenir shops.
Location
KapaluaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee
- Resort charging privileges at select shops and restaurants
*Services are subject to change.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Name changes are not allowed; original booking must be cancelled, and a new one must be booked.
Special Guest Accommodation Requests: The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs
Bedding requests are encouraged however not guaranteed.
Ratings & reviews
TripAdvisor traveler rating
4522 reviews
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Jul 09, 2025Anniversary trip well below expectations
Rented ground floor lanai room for 30th anniversary. First two nights loud wedding receptions 300 yds away from room until 10 made enjoying patio difficult. Took 3 days to repair and make fire pit operational. Two nights awakened by fire alarms in middle of night. Club access not much better than airport lounge. Was not the high end experience I expected and paid for.
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Jul 06, 2025“Luxury” Experience is a Stretch
Room was ready for check-in at 3:59pm despite having Marriott Titanium status + booking with Amex FHR. I used SNAs to upgrade to a 1 bedroom residential suite (garden view) and it’s very spacious with a full modern kitchen (dishwasher, microwave, etc.). If you turn to the side on the balcony you can still see some of the ocean. This is a family friendly resort so lots of children running around. The beach is beautiful but very windy (with sand blowing everywhere) / rough waters & no service. The resort fee gets you 2 very basic beach chairs + an umbrella. I asked one day if we could get a 3rd & the answer was it’d be $100 😑 There’s nothing I hate more than being nickel & dimed at a 5 star resort. Pros: Large rooms / a large portion of rooms are suites with a sofa bed, Gym is small but well equipped with TechnoGym Equipment, Tonal Workout Systems + Pelotons, Breakfast buffet is plentiful & very fresh options, property is picturesque with coastal ocean views, golf cart rides are offered to the beach as it’s a bit of a trek otherwise, once engineering came to override the A/C, it was working fantastic cooling to 62 degrees!! There’s a Honolua store conveniently located walking distance from the hotel (just a few min) with lots of snacks/drinks etc. Cons: No turndown service (they don’t offer it), No house car or shuttle service, valet is the only option and is $65/night, water bottles they provide to reuse are PATH aluminum (nothing special), service is inconsistent at best (took 45+ minutes one day to get drinks at the burger shack), they’ll hand you towels for beach/pool chairs but don’t offer to set them up for you, bathrooms in rooms/suites are tired & could use a refresh (stained wood, super tiny shower, etc.) Net net, for a property that boasts a $1,200++ per night price tag in the summertime, it was okay but there wasn’t one part of our experience that was exceptional & I definitely wouldn’t return given other options. There’s virtually 0 benefits for elites (besides the ability to redeem SNAs) — there wasn’t even a separate check-in line when things were backed up.
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Jul 05, 2025Perfect Maui stay
From check-in, to check-out, this hotel exceeded every expectation. Friendly service at every turn; large, comfortable, quiet rooms; peaceful yet lively vibe; gorgeous setting; serene and beautiful beach, and more.
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Jul 04, 2025
A favorite on the islands
There is such a peaceful vibe at the Ritz in Kapalua. It definitely feels like you're in Hawaii unlike some of the big resorts. There's a feeling of old Hawaii with the dark wood, grass cloth wallpaper, and art work and soft Hawaiian music is always playing in the background. This is definitely one of my favorite properties on the islands. Service is outstanding and you never want for anything or wait very long. Several times when I was waiting at the front desk for something, someone would come over to see of they could help me. Gracie at the front desk was very helpful and welcoming upon check in. The valet were helpful with great recommendations for lunch & dinner. The rooms are spacious with plenty of closet and storage space. Love the hardwood floors. Baths are roomy as well as two separate closets. The grounds and pool areas are beautiful also. We really need to stay longer to really enjoy the hotel and its amenities.
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Jul 03, 2025
Best service at the beach!
We rented chairs & umbrella from Ritz Carlton at DT Fleming beach. Josh & Tim provided the BEST service ever. Very friendly and extra helpful sharing local information to us and our teenage boys we had with us! Mahalo guys for sharing the Aloha spirit with our family and giving the boys the time of their life at the beach!