TripAdvisor traveler ratingbased on 4199 reviews
Bordering a pristine white-sand beach and the Pacific Ocean, this beautiful retreat offers premiere accommodations ideal for golf-lovers on the go, indulgent honeymoons and fun family getaways. Enjoy the resort’s Environment Program that teaches guests about Hawaiian culture and the native environment through fun-filled excursions led by expert naturalists; indulge with a treatment in the expansive spa and fitness center, where lava stone grottos, dramatic ocean views and plush amenities ensure to best in pampering and relaxation; and take on high-octane hiking and water adventures at the Kapalua Adventure Center and Mountain Outpost. Boasting a selection of world-class dining, championship golf and unforgettable facilities, this stunning getaway provides a tropical paradise for each and every guest.
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee
- Resort charging privileges at select shops and restaurants
*Services are subject to change.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Name changes are not allowed; original booking must be cancelled, and a new one must be booked.
Special Guest Accommodation Requests: The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs
Bedding requests are encouraged however not guaranteed.
Ratings & reviews
TripAdvisor traveler rating4199 reviews
Stunning and great Update to a Classic Property
I have been remiss in writing my review and apologize. We were here before the world spun into chaos and got home just as thing began going haywire. This property is understated elegance while also being casual and relaxing, Hawaiian style. Great location in Kapalua, close to Napili and Lahaina, but far enough away to feel like country setting.
First trip to Maui and this hotel did not disappoint. We flew into the nearby private airport and had a short ride to the hotel. Unfortunately, when we were there, the weather did not cooperate. It rained the whole time and was pretty cold and windy. I think it is normal for this part of the island during this time of the year. But what a gorg place and hotel! I was hoping as a platinum to receive a welcome gift especially since it was our first time to HI but this did not happen. But staff were all very kind and welcoming. Our room wasn’t upgraded as a platinum but that’s ok as we were there on points. The Buffett was simply amazing and we hiked around and had a fantastic meal at a nearby restaurant. All in all, it was a nice stay at the Ritz.
Just keeps getting better
We were married at the Ritz Carlton Maui 10 years ago. Everything was prearranged by their wedding coordinators. We always wanted to take our kids one day back to the place we exchanged our vows and so we did. The place is paradise you just can’t beat it. The service, food, views. Dreaming of going back.
Perfect from check in to check out
We stayed at this magnificent property back in January while my husband attended a Mayo Clinic Conference. It was so hard to leave. A huge thank you to Marco one of the bellman who escorted us to our room and remembered our names and greeted us for our entire stay. The ladies in the Kai Cafe were also amazing and remembered our coffee orders and were so friendly - I actually was sad to say goodbye to them. The pool staff and waiters were very attentive. The housekeepers were so friendly and always accommodated any requests we had. The rooms were very spacious and comfortable. Thank you for an incredible stay - we can't wait to come back once the world opens up again. It's the staff that made this stay perfect.
Be aware of booking with a rewards certificate.
My wife and I redeemed Bonvoy points to purchase a 7-night category 7 certificate specifically to stay at The Ritz-Carlton Kapalua at the end of July 2020. Due to COVID-19, I called the resort to ask if it would be possible to change the date to September 30th. The associate made the change and assured me the stay and the certificate were set. We proceeded to book airfare and make reservations for this week. A few days later, I noticed on my Bonvoy app the payment was reserved using Bonvoy points. I made the call RC Kapalua and was told the resort had changed from category 7 to an 8. It appears the reservation associate booked the September stay using Bonvoy points and not the 7 night category 7 certificate like they had told us. I am shocked how I have been treated by this resort. They easily could have reviewed the phone call to hear the conversation, but refused to do so. We are Marriott Vacation Club owners and have always been loyal to the brand. It's comical how Marriott is suspending elite benefits due to less travelers, meanwhile those who are traveling are being treated unfairly. My case was reviewed by Ritz-Carlton Kapalua and a response was emailed to me that they would not honor my certificate due to the category change. When I responded to their email and explained I was not told of the category change when we changed our reservation date and that we wouldn't have changed the original travel date had we known the category would be changing they will now not respond to back to me. I called Elite Reservations was passed to a supervisor as the associates could clearly see what had occurred and when the "supervisor" spoke to me, treated me as though I were trying to pull one over on them. Then she proceeded to offer me a week at the Residence Inn in Maui as a substitute for the Ritz. Words cannot explain this circus.