TripAdvisor traveler ratingbased on 4193 reviews
Bordering a pristine white-sand beach and the Pacific Ocean, this beautiful retreat offers premiere accommodations ideal for golf-lovers on the go, indulgent honeymoons and fun family getaways. Enjoy the resort’s Environment Program that teaches guests about Hawaiian culture and the native environment through fun-filled excursions led by expert naturalists; indulge with a treatment in the expansive spa and fitness center, where lava stone grottos, dramatic ocean views and plush amenities ensure to best in pampering and relaxation; and take on high-octane hiking and water adventures at the Kapalua Adventure Center and Mountain Outpost. Boasting a selection of world-class dining, championship golf and unforgettable facilities, this stunning getaway provides a tropical paradise for each and every guest.
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee
- Resort charging privileges at select shops and restaurants
*Services are subject to change.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Name changes are not allowed; original booking must be cancelled, and a new one must be booked.
Special Guest Accommodation Requests: The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs
Bedding requests are encouraged however not guaranteed.
Ratings & reviews
TripAdvisor traveler rating4193 reviews
New Years Eve Stay
Exactly what you would expect from a Ritz in all the best ways. Incredible service and luxurious rooms and grounds. Would recommend this to anybody! The property is very large so everything is a bit of a walk, but there are golf-carts. Only complaint is that there are no cabanas on the beach, just right off the beach. Nothing major.
Top-notch hotel in a fantastic setting
We spent a week at this magnificent resort and have nothing but fond memories of staying there with our kids. The rooms were spacey, well maintained and had a nice view over the huge pool landscape. There is a great beach in walking distance, although it was often quite windy and the surf rather strong so you had to watch your younger ones all the time. There is a great coastal walk that you can do, also a cliff house with an excellent cliffjumping-spot nearby. But the main reason we enjoyed our stay so much was the formidable staff. Excellent service with a smile, always helpful, never intrusive. Many great tips what to do on the island came from F&B Manager Lawrence Wong whom were are very grateful to. Paela fish market, the right time to drive on the road to Hana, 13 crossings waterfall - that man is a treasure trove of knowledge that we enjoyed dipping into everyday at breakfast. Thank you all for making our vacation an unforgettable one!
Excellent Service - Good for all ages
Our extended family of 8 stayed at the Ritz in early March, just prior to the island shutdown. My son-in-law was there for a business conference and brought the family and two sets of grandparents for vacation as well. We stayed in three separate rooms. My husband and I loved room 2544 (King) for its excellent balcony, which was quiet and virtually wind-free on windy days. My daughter's family had room 2551 (two queens) and their balcony had a superior view of the ocean in the distance, but we preferred our balcony. The Ritz was kind enough to bring up a microwave for my daughter's young children, so meals could be simplified. Everyone in the hotel was always friendly and proactive, providing superior service. We enjoyed the free classes (hula dancing, yoga) and nightly entertainment by the fire dancer. While the Fleming beach was too rough for swimming, we took advantage of the free Kapalua shuttle to take us to Kapalua beach, which was ideal for family swimming. Even though we had rental cars, it was easier to take the shuttle to the beach and restaurants and not worry about parking. While the Ritz dining could get expensive, the Honolua store was within walking distance and provided meals and groceries at reasonable prices. My granddaughters, ages 5 and 7, loved the pools and also participated in Cousteau's Ambassadors of the Environment for a great educational experience. Considering the range in ages of our family (5 to 75), the Ritz was wonderful in pleasing all of us.
Some good, some not so good
We stayed at the Ritz-Carlton Kapalua for 2 nights. We were ending our trip around Maui with a very upscale last hotel. We got it at a super low price, which was good for us. We were in room 2147. This was a ground floor room, very far from the lobby. My girlfriend doesn't walk well, and she had to stop and rest a couple of times on the initial trip there. She had insisted on a ground floor room, so they had upgraded us to this one, even though they knew it was farther from the lobby than the original room. The room had 2 queen beds, TV, A/C, phone, table and 2 chairs, small fridge (with a freezer compartment), expresso coffee maker, iron and ironing board, 2 robes, an umbrella, a sewing kit, and a corkscrew. But there was no safe. The bathroom had a tub and a separate shower. The walkout patio had a table and 2 chairs. The beds were very comfy, and the room was a good size. And the walk out patio made it easy to get to the pools. We also enjoyed looking at the fine golf courses, as we drove by. After using the free shuttle to get back to the lobby, my girlfriend got a wheelchair for other trips to and from the room. We were there for the Super Bowl game. We watched it up in the lobby, where drinks and food were available. There were multiple TV's to see it on (good), but the service in that area was very slow, and hard to get ahold of, especially after the game ended (not so good). And paying $22 for a mai tai made it the most expensive drink we had in all 6 of the Hawaiian islands we visited. Gin and tonic was $18.75, so not much difference in prices. In our room, we never got hot water in the shower. Not good. I would let it run for 15 minutes, and got lukewarm water at best. The first time, I attributed it to being in the shower during shower rush hour, but the last morning, we were leaving early, so I was in the shower between 5 and 5:30, and it was still only lukewarm. Maybe because the room was so far from the lobby contributed to the problem (?). I noticed that the 2 adult pools had water levels of 4 feet and 3 feet marked. I was surprised to see that the pool for kids was also marked for 4 feet. I would have thought a pool for kids would be a 3 foot pool. I also now noticed (by looking at the pictures here) that the 2 hot tubs are heart shaped. I missed that when I tried both (and they were both sufficiently hot). Check in and check out service was good. Since we payed a low 3 digit figure for a $1500+ room, I'm not going to complain, but I doubt we'd return here.
Good, but not worth the price
I don't know where people have stayed who rate this resort five stars, but clearly, they have not stayed in true five star resorts. Don't get me wrong, this is a decent property in a good location, but it is worn, the rooms are not clean nor are they cleaned to satisfaction, and they treat smokers like lepers with only two inconvenient locations at which to smoke. Yes, everything is expensive, but that is Hawaii. We found the staff pleasant, but the pool staff was less than attentive if you chose not to drink alcohol out in the sun, or order food. Winter on this side of the island is windy and it rains periodically, but none of that is bothersome--I prefer windy locations. The grounds are lovely, the beach is a 5 minute walk, and though it is not truly "ocean front," the glimpse of the ocean from the balcony, the wind, and the swaying palm trees make it pleasant nonetheless. You definitely need a car, and traffic is ridiculous--it takes a good amount of time to drive 30 miles. This is also a resort that hosts a lot of business conventions, two while we were there (kudos to those employees who work for these companies--must be nice!), so it is always busy with lots of people roaming around. I also got a kick out of the people who rented the cabanas--between $600-800+ per day. I can think of better ways to spend that money. Ostentatious display of wealth perhaps? Not impressed, but found it comical. Overall, this is a good choice if you can get a deal, but I would never pay full price for this hotel for it does not meet or exceed the expectations associated with the name.