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Hotel overview
Welcome to The Reserve, the new all-inclusive boutique resort at the Paradisus Punta Cana. This deluxe luxury hotel in Punta Cana has a spectacular swimming pool with water ritual as well as a children’s pool with slides. It also provides a YHI Spa, Family Concierge service, the finest dining, a private golf course, a fully equipped gym, and a fun Kids Zone with great facilities for children.
We also provide transport to the beach, and free access to all of the services, facilities and restaurants of our sister resort at Paradisus Punta Cana (except Royal Service areas).
Property information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
25011 reviews
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Jul 12, 2025Presidential Suite at The Reserve is Top Tier
We stayed in the Presidential Suite at The Reserve and had a wonderful time. We had two concierge, Alam and Gustavo. Both of them were excellent at assisting us and checking in throughout our stay. Each day Alam would send us the day's activities and make our dinner reservations and whenever we saw Gustavo he was happy to answer our questions. The restaurant for The Reserve is Sante and all the staff there are kind and helpful. We ate breakfast and lunch there each day and everyone was especially helpful with exceptional service. In all the restaurants the staff was very accommodating to our dietary needs. We spent a lot of time at the beach and pool. Rafael always had a spot ready for us on the beach and made sure we had plenty of water and other beverages between swimming in the ocean and getting sun. At the pool, Martin would bring drinks and snacks, and if we visited the beach later in the day, he would get us set up. The bar at The Reserve pool was tended by Marcos. When we wanted a drink in the shade we would sit there for a drink and some pleasant conversation. Marcos helped us pick some rum to try and even opened up a coconut for a snack. The management of The Reserve were also present and helpful. They would say hello and ensured we had everything we needed. The gifts of wine, fruit, etc. that were sent to the room made the experience extra special. That goes for the housekeeping and bar service staff who tended to the room as well. Special mention to the porters who carted us around when we needed it and all the bar and wait staff at Ginger, who make excellent smoothies and frappes. It was clear that all the workers at the resort take pride in their jobs and work hard to make the experience special for all the guests.
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Jul 12, 2025
Amazing, beautiful family vacation where we felt valued and cared for
Amazing family vacation with really fun activities and great food and service. Favorite part was the beach and the service from Yuderi and Martin! Also Adriel was an amazing helper with anything we needed and our meal times. Overall an amazing experience, would do again!
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Jul 12, 2025
Impeccable service
The service was outstanding! staff was attentive and thoughtful, especially our concierge Adriel. Food was delicious, room was clean and spacious. Pool and property was great.
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Jul 12, 2025
EXCELLENT SERVICE!!!
This was an incredible experience from start to finish! It started with emailing with Alexia Garcia who was incredibly helpful and do friendly. We couldn’t wait to meet her when we arrived. We arrived and were treated like royalty from the minute we stepped out of the car. They took our luggage and brought us straight to the Reserve area. We had champagne and met Carolina and the staff and were introduced to our concierges (we had two) Emmanuel Villa and Adriel Cabrera who were with us all five days and took care of everything! They took us on a tour of the resort, booked our dinner reservations, came and picked us up for dinner, took care of our excursion reservations, brought us anything we needed to our room, etc. Alexia, Emmanuel and Adriel set up a mixology lesson in our room that was so much fun! While on the yoga catamaran outing, we met Fernando who is incredible with the guests and so much fun! We looked forward to seeing him around the resort daily at the activities. We did Aqua HIIT in the main pool with Freilyn who brings all the energy and knows how to work the crowd no matter where he is working throughout the day. We HIGHLY recommend the Reserve and the Presidential suite stay!
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Jul 12, 2025
Fabulous resort!
The resort is beautiful and kept very clean. The staff is VERY kind and friendly, as well as helpful. The food is great, too, with tons of options available. My family upgraded to the Reserve group, and it was amazing. Our personal concierge, Adriel Cabrera, was fantastic. He made our meal reservations, personally showed us around the resort, and was a friendly face during our stay. He was also available to us 24/7 via text and answered all of our questions!! Would definitely come back to this resort.