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LocationParadise Island - Beach
General policies & fine print
Check-in Policy - Hotel requires a credit authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card US$ cash deposit:
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
• Daily Access to Aquaventure
• WiFi All Access
• Two Keepsake Reusable Water Bottles
• In-Room Coffee & Tea
• Resort Shuttle Service
• Unlimited Local Phone Calls
• Dive-In Poolside Movies – as scheduled
• Daily Access to Fitness Center for two
• Meet & Greet at Dolphin Cay
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating2046 reviews
5 stars for stay in Dec 2020
Currently staying at the Reef. Very low occupancy so some service are not available but staff overcompensate for it and you do not wait anywhere. The water park is great for kids, currently no wait time. They do a rotation on which one slides are open so we can try them all during our stay. If you are planning a last minute vacation now is a great time for the Reef or any other Atlantis related hotel. I doubt that the current unique situation will repeat itself. Special thanks to all employees, as of now none would be less than 5 stars.
3 Months, No Refund, No call
It would be a serious mistake for anyone contemplating a stay at Atlantis to ever turn over money to reserve a room. It is now 3 months since I was promised my refund and still have not received it or any communication from Atlantis guest services. I would strongly advise any traveler who is considering a stay at Atlantis in the coming two years to only consider booking if they DO NOT CHARGE your credit card. Why? If there is any problem, you will never see your $10k+ again. Here is the ploy: their website says: WE ARE OPEN! You book, they charge the entire fee, and a day later you get a letter stating that the resort will remain closed until further notice. They are taking reservations after December 1st, and this is happen right now. It just happened to a colleague. Please, Please, Please do not book with Atlantis. This resort has become notorious for robbing its customers. COBID is one thing, we are well past that. This is flat out deception. I urge customers NOT to book until they relinquish there policy on charging the entire stay (or even. portion) prior to arrival. By the way, COVID is on the rise in the Bahamas and they are pressing forward with re-openning the tourist industry. Where is the disconnect? Where is the law?
6+ months since they cancelled - NO REFUND YET!
On January 5, 2020, I fully paid for a very expensive luxury suite at the Reef for a 6-person family vacation to occur in April. On March 25, 2020, Atlantis closed its doors due to COVID-19 and cancelled my booking. They promised I would receive a full refund. I've been very patient in view of the pandemic, but it has now been over 6 months and I have received nothing. Their email responses are totally uninformative, and it's almost impossible to reach a live person by telephone. I am shocked by this outrageous treatment and especially by the absolute lack of candor and courtesy, from a place that claims to be a world-class luxury resort. They've had my money for over 9 months!
No Refunds for COVID-19 Closure
It is apparent that The Reef at Atlantis is not going to honor their written promise of a refund when they closed the resort due to the COVID-19 Pandemic. We requested a refund on April 4 for our May 2 trip, and after numerous emails and phone calls promising to process our request as soon as possible, as of September 25, we have yet to receive any notice of a refund being processed. I will be looking for a class action lawsuit against The Reef if there is one. I will never consider a vacation in the Bahamas after this experience.
Refund never came but they promised in writing
Do not book here. They promised our refund in writing. This looks similar to other posts. They are defrauding their customers, including us. Our refund was supposed to have been issued at the end of March 2020 and it's September 2020 in a few days. Hopefully they refund their customers that they promised this too. Atlantis is owned Brookfield Asset Management and now sadly we're pursuing them for our refund.