TripAdvisor traveler ratingbased on 2036 reviews
LocationParadise Island - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card US$ cash deposit:
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
• Wi-Fi in guest rooms and lobby areas for up to 4 devices per room
• Daily access to Aquaventure, a one-of-a-kind 141 acre waterscape
• Two (2) 12 oz. bottles of water daily per room with coupon
• Access to the Fitness Center: Up to 2 persons per day per room. Fitness center access entitles guests to complimentary use of the cardio studio, universal and free weights only. Tennis, fitness classes and personal training sessions are not included
• In-Room Coffee and Tea
• Unlimited local phone calls
• Daily access to the Atlantis Movie Theatre
• Casino Lessons
• Resort shuttle service between Towers
• Exclusive access to the Cascades Pool – Reef and Cove guests
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating2036 reviews
Great hotel at the Atlantis
Having been to the Atlantis a few times, this is by far our favorite hotel. It is very modern and we like that it is out of the way, with its own pool that is much nicer than the other pools. It's a bit of a walk to the water park area, but we think it's worth it for the more private, exclusive feel that you get at the Reef.
Spring break visit
My family went to Bahamas during spring break and stayed at the Reef Paradise Island. Here are my reviews..., Reef is best for families and if you like to eat in your room to save money or heat up leftovers. I had the suite with full kitchen and it came with everything you need including silverware. The beach was nice and quite and great for kids. It was FAR from the main resort and only has a Starbucks and a small store in the hotel. There is transportation throughout all the resorts. The Cove was next door and seemed more for couples with its adult only pool and a couple nice restaurants and shops. Then there was the main resort with the aquarium, casino, shops, etc. that resort was a little crowded. The Coronavirus was just beginning, so crowds may not be accurate for future spring breaks. Anyways, all the action was at the main resort and the Coral, which seemed family friendly, but I would suggest that resort for families with teens or college kids. That was kind of the party place. The resort just started their first annual spring break party on the beach with open bar and girls dancing on the stage. That was near the Coral and main hotel, so if you want quite, stay at the reef and Cove where you can’t hear the loud music. If you have a young kid, I would bring an umbrella stroller. We had to put our four year old on shoulders because we walked so much. If you are traveling alone or with girlfriends, beware, there is sex trafficking going on there. Know what to look for. Hope that helps a bit!
Disppointing Service Ahead of Trip During Global Pandemic
So we had a trip booked for April 14th. Held out until monday with hopes we could travel still. Finally called to try to REBOOK at Atlantis just to find the rates for the dates we now have available are DOUBLE what we paid. Would NOT refund us even though we are in the middle of a global pandemic and lockdown. My wife spent over an hour and a half on the phone and finally had to take the resort credit or lose our money. Then today 48 HOURS later they offer refunds. I spend an hour myself on the phone to find out since we "took the refund" (because the USA wouldn't even let us back in if we left), they would not grandfather us in. Very disappointed and asked to speak to a manager. The supervisor got on the phone and stood firm and said the office was closed and i could not speak to anyone else at this time. Asked when the office was open and she said MAY 15th!!!! so they are leaving a select few available while the rest of the office leaves them to deal with call after call? doesn't seem right by their employees and definitely not right by a potential customer who tried to do the right thing only to be taken advantage of in a monumental global situation. So extremely disappointed!
A bucket list-extravagant over the top place you need to do ONCE with older kids!
Everyone who can go should go ONCE. In candor, we arrived just as the Coronavirus pandemic took off. The Pros are the waterpark and beaches with clear water, aquatic life and soft sand. Nice walks to lighthouse and sculpture. The river and slides had easy to get tubes being at 10% of capacity (tough with crowds I am sure) The aquariums and the DIG are Disney-esque. The dolphin experience was great. The food was tasty, shareable with many restaurants on site. The Point was the best. The place is so big and spread out the buses' drop off is good. The REEF was extremely nice. Great fitness center. Many great photo ops all over. The Royal is like a Vegas hotel. Stop at a grocery store to get some snacks and alcohol so as to not have to buy as much there The Cons: This place is expensive. Dolphin Cay charges $18 for 25 minutes to only stand on the beach. Expect to spend about $85 including 12% VAT and a 15% automatic gratuity for lunch for 4. A paddle board at Poseidon's Lagoon is $45 for 25 minutes. To quote a worker, "Nothing is free here, Man!!" Plus $84 per day resort charge on top of the room charge. Most workers who were there did not help unless asked. They did not know as much as I would expect of a place like this .They closed down some slides and pools on our 4th day given low capacity. They were trying to make the best with limited staff, but at this price point you can deliever more.. Overall we had a great time. Remember to take your upfront cost and then add 27%!!
Overall happy with the stay. Room was as expected - clean and like photos. Shuttle was convenient and nothing really too far away. Beach was very good and not too crowded PS check your final bill upon checkout for anything unusual