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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
- Room taxes are included in vacation price
- Minimum night stay restrictions may apply
- Reservation changes may not be permitted unless authorized by the hotel
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
• In-room wireless internet access
• Daily Morning Yoga
• Unlimited local, long-distance (US) phone calls
• Tennis Court and Equipment Rental (one hour daily and reservations required)
• Bicycle Rental (two hours daily)
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating561 reviews
It’s lost it’s magical charm
I’ve been coming to the canyon suites for many years now. It used to be a special place. Unfortunately, it’s lost it’s magical charm & we will not be back. Nobody followed up on a problem we had. We even asked for a manager; never received a follow up. It’s become just another hotel. Some of the employees seem more interested in making conversation; then doing thr job. We felt uncomfortable with employees asking us personal questions. We traveled here from Austria.
They put the best interest of Marriott over the guest; health & safety issues.
We’re currently in a long term stay here. It’s a beautiful property with wonderful guests & excellent employees. We entered the suite after having a lovely dinner at Mowry & Cotton Monday. We immediately noticed an unpleasant odor coming from the half bathroom. We inspected the bathroom & noticed a large area of the ceiling covered in mold. (See attached pics) They had to cut away part of the ceiling to remove the mold. The two gentleman who removed the mold made a terrible situation better; considering what was going on. I can’t say the same for the executives/management team. I’ve noticed that several salary employees at this hotel (dealing with my issues & other guests) has the best interest of Marriott; not the guest.
Mom getaway = top notch service
I just returned home from the most amazing solo luxury stay at Canyon Suites. As a new mom, this was an indulgent luxury get away. I had a king room on the top floor with a superb balcony overlooking Camelback Mountain. The room was decorated out of an Architectural Digest Magazine with a large soaking tub. The best part of my trip was Deette - my Ambassador. She made me feel at home and even found accommodations for my breastmilk shipping and storage. I’m so grateful to her! I visited the spa each day and ordered room service (which was quite yummy)! All of the staff were extra nice and helpful. I will surely be returning next year!
My wife and me had an excellent to the Canyon Suites. It’s really nice to have a private/separate section of the resort, which is great because the main area is pretty crowded. The service was great: breakfast hosts, room service, front desk, pool, housekeeping. Everyone was terrific. We stayed in a suite overlooking the golf course which was very spacious and had a beautiful view. The room was a bit “tired” in that they are going to be in need of a renovation pretty soon. The one room complaint is that the shower in that massive bathroom barely fits 1 person comfortably. Regardless, the rooms are nice and comfortable. Highly recommend staying here for a couples getaway - visit the golf course, spa, gym, tennis courts, pools, etc.
Great customer service! Thanks Ireland!
Before even arriving to the hotel, we spoke with Ireland at the front desk for more information about restaurants, spa reservations and what to do at the resort. Beyond being one of the nicest people I’ve spoken to on the phone, Ireland was informative, helpful and welcoming making us so excited to visit. If you’re considering staying at the Phoenician, hopefully you’ll be lucky to be greeted by Ireland. It’s people like her that keep and maintain customer loyalty. Ireland, hats off to you for representing your hotel so well! My wife and I are beyond excited to visit tomorrow and we hold you personably responsible for that!