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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
- Room taxes are included in vacation price
- Minimum night stay restrictions may apply
- Reservation changes may not be permitted unless authorized by the hotel
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
• In-room wireless internet access
• Daily Morning Yoga
• Unlimited local, long-distance (US) phone calls
• Tennis Court and Equipment Rental (one hour daily and reservations required)
• Bicycle Rental (two hours daily)
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating572 reviews
Exceptional customer service
The hotel is lovely but the staff is what makes it a luxury property. Alexis at the concierge desk, Victor at the pool, and Don bartending at happy hour in the beautiful lobby made it the most relaxing 24 hours I’ve ever had at a hotel. I can’t wait to go back. The king room was very spacious and the loveseat on the balcony was such an excellent feature. TV in the bathroom if you want to watch a movie while you soak in the tub. The grounds are so beautiful; my only comment is that the pool really needed a good skim, but I saw the staff taking care of that as I was leaving today. The room service was fine, the complimentary breakfast buffet was better.
Best of both worlds!
Staying at the Canyon Suites allowed us to experience the best of both worlds. It gave us the proximity to Old Town, downtown, & Phoenix that we wanted but also the quiet & relaxation that we needed. Though the Phoenician is also a wonderful property it is far too busy for what we wanted. The Canyon Suites are a nice resort within a resort. Upon arrival we received an upgrade to a King suite facing the majesty of Camelback. This suite was huge. I just wish the living room furniture was more comfortable. They have a great area with a large TV but the furniture is really hard. Thankfully the bed was super comfy. We really enjoyed the patio. It was a great spot to enjoy that first cup of coffee in the morning and listen to the birds. The bathroom was also very spacious & had ample towels & great Byredo products. The staff were friendly & helpful & took great care to try to learn our names. Too many staff to mention. Hopefully you'll get an opportunity to meet Buzz. Even the valets & bellhops were helpful & a great resource for info. The housekeeping staff takes great pride in what they do. There are a few areas I think the Canyon Suites could improve upon in addition to my gripe about furniture. They need more pool staff. Those poor folks are responsible for getting you set up, taking food & drink orders, & making their own cocktails. They really could use another set of hands to move chairs & umbrellas. I also think some of the umbrellas & chairs could be replaced & that the hot tub area could use some TLC. Also, their cabana rental prices are outrageous. I've had less expensive rentals in Monaco, Miami, & and the Caribbean. Lastly, would it kill the breakfast attendants to walk around with a carafe of coffee to see if anyone needs refills.
Scottsdale Camelback Resort
Perfect place to stay and enjoy. The rental spot has everything you need and nothing you don’t. It also has a very nice pool and club house and enough activities to feel like I’m welcome here and able to feel secure and happy. The Villas have extras like hair dryers, condiments, kitchen supplies washer and dryers and detergent. Feel so secure here!!!
the hotel is amazing. They greeted us by name all the time. The two people that went above and beyond were Anastasia and Q. They made our stay even better. Also Buzz who was at the breakfast was such a nice helpful person.
Great service, quiet location behind Camelback, Spacious rooms
We stayed at the Canyon Suites for two nights (Dec 29-31) in a King Suite. It was on the main level and had a view of the pool dedicated to Canyon Suites guests. Canyon Suites is more secluded from the Phoenician but walking distance to the tennis/pickle ball courts, restaurants, and main pools. We had a great stay with our two daughters (10 and 12 yo). The staff will happily drive you to the Phoenician by golf cart. The weather was cloudy and a bit chilly for AZ (60 was the high), but the pools are heated to 84 degrees making them easily swimmable even in 60 degree weather. Our suite had a dining area, living room area, and wet bar, as well as 1.5 baths and a foyer. It was a lovely, luxurious room that did not skip on anything. We were able to get a roll away cot (which is a pretty firm twin size mattress) and the sofa bed (standard thin sofa bed mattress). We hiked Camelback twice. Fashion square mall (high end mall) and old Scottsdale are less than a 5-minute drive from the hotel. Location is very nice. Canyon Suites offer free bottles of cold water so be sure to ask for some before your hike. We ate at Tavern (place for lunch on a fairway). My reuben and my daughter's french dip were dripping in butter/grease. But the salads looked really good. Maybe we ordered the wrong thing. I probably wouldn't go back. Tip: reserve your pickleball or tennis court as soon as you arrive or even a week or two prior. Canyon Suites also has its own bar/bartender in the main lobby. This was a nice touch. My husband and I had a cocktail each night while the kids could stay in the room watching a movie. The hotel is not for partiers. It's more upscale and chill. We loved it.