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Hotel overview
Location
ScottsdaleProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
- Room taxes are included in vacation price
- Minimum night stay restrictions may apply
- Reservation changes may not be permitted unless authorized by the hotel
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
• In-room wireless internet access
• Daily Morning Yoga
• Unlimited local, long-distance (US) phone calls
• Tennis Court and Equipment Rental (one hour daily and reservations required)
• Bicycle Rental (two hours daily)
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
582 reviews
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Aug 01, 2024Canyon Suites' promise of Stellar Service and Quiet fell short for us
This staycation was to celebrate my husband's well-deserved retirement, so I splurged a bit. (Wasn't too happy about tax on the $60 resort credit and other things that took our bill for 2 nights to $1200 off-peak. Could have swallowed it if the experience was what it was cracked up to be.) I chose Canyon Suites for two reasons based on reviews: stellar service and a quieter, smaller resort within the Phoenician complex. Both were a disappointment - some circumstantial and some not. This review is long but you decide for yourself what to take from it. I actually wish the hotel would have sent me a chance to review them so I could give this feedback to them directly. Back when my reservation was originally moved due to renovation noise at my request (by phone), the reservationist really wanted to offer complimentary sparkling water and a diet coke be in our room to welcome the retiree. When we checked in at 6:30 pm, we were asked if we were there for any particular reason...and when we got to the room, nothing. The next day, I asked someone at the desk - a so-called "embassador" that reviews said we'd have specifically assigned to us - and he said it did show in the reservation but maybe got missed since we weren't in our room. So when he offered to try again, I told him we had a 6 pm dinner reservation that night, he said no worries, he'd make sure at 6:15 pm the delivery would happen. (He seemed to put on a front of caring but lacked sincerity.) Came back from dinner at 8:45 - nothing again. To our shock, when we were finishing an "intimate" celebration, we were interrupted by banging on the door by room service with lots of water and coke plus snacks. I had to scramble and answer in a robe and my husband was irritated, so the whole thing was more of a nuisance than anything. Room service for lunch that day took very long also, and two very small wraps came to $67. I asked the kitchen for help with my low sodium diet ( I get very sick) - wasn't forthcoming with suggestions and when the wraps came, it was hard to tell them apart and to be sure some things were left out of mine. When we buzzed 2x like we were supposed to for them to retrieve the tray, it never happened. Also that evening, the guest next to us left their German shepherd in the room alone (I guessed the breed by the bark and was right). It barked loudly and intermittently for quite a while. We waited until close to bedtime to report it, hoping the owner would return - maybe they went to dinner. To their credit, the ambassador on duty coordinated with security and they acted fast in tracking down the owner to return and when they did, the dog was ok (naturally...). The valet drivers were great - professional, friendly, happy to serve. We found pool and breakfast servers to be overly intrusive - hovering too much and asking too much if we needed anything else, walking in our path a lot at the buffet etc. They mean well and this is personal preference but it was overbearing for us. I will say the breakfast buffet is beautifully presented and a hearty mix of "healthy" and otherwise - could suit most if not all diets. Bravo on that! The pool was nice and quiet, too. Lastly, my husband woke up at 3 am both nights in a sweat. We had our thermostat et on 62 (have it on 78 at home) and still it was that warm. The bed was comfortable, the room spacious and dark for sleeping, and what an amazing bathroom! Photos will show all those good things so have a look on their site. I'll leave with the highlight of the stay - dinner at the Phoenician's J & G Steakhouse! They warmly welcomed the retiree and sat us by a window as pre-requested. Our waiter Chris went above and beyond - it was his pleasure to work with the chef to modify a meal for me to make it low sodium and brought my husband a special dessert. The food was high quality and cooked to perfection. A steak with 2 sides, a salad, and my salmon dinner came to $189 with tip, but the experience was worth every penny. It made up for all else that lacked and to top it off, the maitre' d came by and told us to come outside and he'd take our photo with the pools and the painted sky in the background. That's a keepsake! So A++ for J and G. The main middle of the road restaurant - Mowry and Cotton - was closed. The Tavern was a golf cart ride away and did the trick for a sandwich and a salad. Thirsty Camel's menu was a bit too limited for dinner for us.
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Jul 30, 2024Great Stay at the Canyon Sutes
Very relaxing & luxurious stay in the end of May. The property is beautiful. Complimentary buffet breakfast in the lobby was great. The staff was very friendly. This is the first time I ever felt like I had to give a special "shout out" to the housekeeping staff. Not only was the room extremely cleaned, but things like my phone cables were nicely wrapped every day. The only thing I would improve would be to have a full time pool attendant. Of the three days at the pool, there was only an attendant the first day. So I had to open the heavy umbrellas myself the next two days. I understand it was a slow time & only a few guests at the pool. Maybe I would suggest opening all the umbrellas at the beginning of the day.
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Jul 10, 2024
A Phenomenal Experience in Scottsdale!
I chose the Canyon Suites for my husband's 50th based on the reviews, and it did not disappoint! From the valet to front desk, bartenders to housekeeping staff, everyone was incredibly friendly and helpful! The rooms were roomy, clean, and the bed/pillows were some of the softest I've ever slept in! We enjoyed using the pools, spa, and restaurants, which were also all absolutely wonderful! The staff were always engaging and friendly, and the view of the waterfall and Camelback Mountain from the bar/patio was breathtaking! If I had to critique any one aspect, it would be that the Canyon Lounge Bar needed to be open later than 9:00 - perhaps 10:00 at least. Thank you for a wonderful experience!
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Jun 22, 2024
Worth every penny.
There is good reason this place has so many 5 star reviews. Before I arrived, I received an email from the property about construction. I called and spoke with Derek and explained it was an anniversary trip and that we would like a room away from the noise. We ended up with a beautiful room and heard no noise at all. Derek and his colleague Sydney were responsive to all of our needs and requests, no matter how small. They really do go above and beyond to ensure a wonderful experience for their guests. Daily breakfast at the Canyon Suites was also top notch. Everything was fresh and their “continental breakfast” included bagels, smoked salmon, delicious pastries and fresh fruit among many other things. My experience at the spa was delightful, but not exceptional. The spa was very busy which is good for the venue I suppose, but it was loud in the relaxation spaces and just felt crowded. I didn’t even try to go to the spa pool since the Canyon Suites pool was so much calmer and quieter. You have access to the main resort pools which were fun and boisterous and I’m glad we experienced a day of it, but for a vacation meant for unwinding, it was back to the Canyon Suites pool for the rest of our stay. All of the pools greet you almost immediately with ice water (complimentary) and a menu to order (pay for) other snacks if desired. The restaurants were also very good, but you’d expect that at the prices they charge. I definitely recommend The Canyon Suites at the Phoenician.
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Jun 01, 2024
Left a 5 Star in CA to Come Here And So Glad I Did!
I wanted a solo trip and I spent dayyyys researching. I landed on a 5 star resort on the coast at Terranea in CA. I ended up leaving early and decided to come home and staycation it up. I am SO glad I did! This place is amazing. The service was spectacular everywhere I went. Derek was particularly helpful and kind making me feel so great about my choice. The food was great, the pools were so nice. The poolside service was great. Plenty of chairs. Pool was nice and cool. Rooms were lovely. Nice views. Spacious. Feels very private. I can’t wait to bring my girlfriends in a month.