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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
- Room taxes are included in vacation price
- Minimum night stay restrictions may apply
- Reservation changes may not be permitted unless authorized by the hotel
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
• In-room wireless internet access
• Daily Morning Yoga
• Unlimited local, long-distance (US) phone calls
• Tennis Court and Equipment Rental (one hour daily and reservations required)
• Bicycle Rental (two hours daily)
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating541 reviews
The best breakfast of any hotel we’ve stayed at! Everything you could want! Gluten free options as well, loved every bit of it! Honor bar was a fun touch, great service during breakfast! Smaller feel than the main part of the hotel which was exactly what we were looking for. Car service was also an amazing perk. Would stay here again in a minute.
Superb Scottsdale Deluxe Property
We enjoyed an exceptional stay at this property and would highly recommend it. Location - perfect, close to many things but with a bit of a desert feel Suite - large with well suited and functional furniture Room service - top notch Pool - beautiful, only thing if hotel was full might be a bit tight and crowded but this was not the case during our stay Gym - really one of the best on equipment, size, and view Spa - again top notch, however if you are looking for a quaint small place this is not it. It is bigger but our massages were first rate and so were the other facilities, locker room, sauna, jacuzzi However the most impressive thing here is how the staff all pitch in to make sure you have a great stay. One example was when I pulled up and the bellman was busy with something else. The front desk gentleman got up and took my keys with ‘welcome back mr. ——- , I will go park your car.
Truly amazing experience
Spectacular stay at the Canyon Suites in Phoenician. We stayed for three nights and received an upgrade to a one-bedroom suite facing the mountain. The service is fantastic! From the welcome gift to detailed trip planning, the staff made our experience truly unforgettable. They satisfy every request, even the ones like “can we have four champagne glasses at the fire pit?” Canyon suite guests access the house car. Unlike many other resorts where guests need to try their luck to get a ride, we found the house car available at any time! They offered us a 3 pm late checkout as we had a late flight. The hotel have a complimentary breakfast buffet in the lobby, but we also need some breakfast “meat,” so we chose to have the elite breakfast coupon as a welcome gift. The breakfast is more excellent in Canyon Suites, but Phoenician offers wider choices. The J&G steak house is one of the best J&G we tried in the US and the afternoon tea is very relaxing. The canyon pool and the Phoenician pools are fantastic, but we found the Canyon pool quieter and cleaner. We truly enjoyed every aspect of this stay and will be back in the near future!
Canyon Suites - giving 4 Seasons run for the money
Had an absolute 5 STAR experience at the Canyon Suites! In this challenging times they were exceptionally accommodating and had a full complement of staff - which is a true testament to the management and the employee’s love of working there. And a special shout out to DEREK at the front desk, who went above and beyond every conversation we had. The breakfasts provided were delicious, plentiful and seemed to last all day. And finally, thank you to Sharon at the pool who was continually working hard and addressing every need. Above average service starts with the tone from the top. I wish I could name everyone else who was great including Aspen, Jan, Vong, Michael and the entire staff.
A great surprise
Given some services woes we have experienced during COVID I was expecting some of the same but we we’re pleasantly surprised. Service was great all around! The bell desk, valet, pool, room service, and restaurants…all solid. Special shout-out to Whitney at the front who was amazing from the moment we arrived. Very warm and pleasant! Thank you for making us feel on vacation!