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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
- Room taxes are included in vacation price
- Minimum night stay restrictions may apply
- Reservation changes may not be permitted unless authorized by the hotel
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
• In-room wireless internet access
• Daily Morning Yoga
• Unlimited local, long-distance (US) phone calls
• Tennis Court and Equipment Rental (one hour daily and reservations required)
• Bicycle Rental (two hours daily)
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating522 reviews
We came here for breakfast and it was wonderful! The food was amazing and the location is stunning. While waiting for our table we were able to walk around the Cactus Garden on site. This resort is a must see.
The best girls getaway and best staff at Canyon Suites!
We have been having a 6 person all girls college friends reunion for nearly 20 years and have been to all the best resorts in Scottsdale (and Tucson). We finally found our home away from home 7 yrs ago at Canyon Suites at the Phoenician and never left. We get the 2 BR suite which has 3 bathrooms, 2 full, 1 king bed, huge living room and dining room. The best part of our stay though is the staff who we’ve come to know - Derek and Sharon. They never fail to make us feel welcome and special. This year was especially wonderful since we had to miss last year and returned after being vaccinated. They have survived the furloughs, thanked us for coming back and made our visit so memorable and fantastic!!
Amazing Presidential Suite stay for Ambassador guest — service, F&B, amenities all world class
Our Presidential Suite weekend stay at the Canyon Suites at The Phoenician was extraordinary -- and all about picking up our new Rhodesian Ridgeback puppy. (We used Chase Ultimate Rewards points; this wasn’t an upgrade.) The suite clearly was amazing, with separate & enormous living/dining and bedroom spaces, a huge outdoor firepit patio with views onto the golf course, mountains, and city lights, two patios off the master bedroom, one with with similar views and the other privately looking back to the mountain, a very spacious master bath with his and her sides with their own vanity, shower, closets, and toilet (with a bidet on her side, as well), an entry half bath, extra closets, and a proper kitchenette with all the expected amenities. We could have stayed quite comfortably for a very long time, indeed. The air con worked very well (down to below 65 F, as I was promised). WiFi was adequate at almost 40 Mbps down and up. Shower pressure was solid but unremarkable. The Le Chemin toiletries are a fave of ours (and we prefer them so much more than the Asprey toiletries we just had at the Ritz-Carlton Kapalua not a week before). Service at the Canyon Suites was tremendous between me being an Ambassador and our being in the Presidential Suite. Because we'd booked when room service was the only breakfast option as a result of covid, the hotel allowed us to order breakfast free of charge via room service for our stay. Since then, however, the normal lobby breakfast buffet option has returned FYI. We would have tried the lobby breakfast, but between the new puppy and covid we decided that room service was safer under the circumstances. The welcome amenity was about as nice as we’ve had anywhere: chocolate-covered strawberries, an impressive fruit bowl, a charcuterie plate, and two bottles of excellent wine. They also made sure we had a contact number to get anything -- which was very useful when the phone rang too many times without any answer, something that happened a surprising number of times for a luxury hotel. I'd had that issue pre-covid during a stay in May 2018 at the Phoenician Residences, so I can't say I was shocked. The Canyon Suites team made sure our restaurant bookings were made, adjusted, and even canceled on our behalf. They even made sure we had a very private and relatively safe indoor dining table at the J&G steakhouse -- since outdoor dining was precluded by the weather. That's only the 3rd time during covid that we've dined indoors. Service at J&G and with all other meals was sensational. Everyone couldn't have been more friendly, welcoming, and hospitable. The hotel had confirmed us for 1 pm early check in, but we arrived later due to my driving rather than flying. We also were confirmed for 4 pm late checkout but left earlier after the pup woke us up quite a bit earlier than we’d expected (or wanted!). F&B here is as good as I remember from my May 2018 Residences stay. Quite a feat considering the circumstances. We had excellent room service breakfasts, room service dinner, lunches at the Canyon pool patio, and dinner at J&G. J&G is a particular standout. We never even left the property between check-in and check-out. My husband had a great 80 min massage and enjoyed the spa facilities. He said it ranked right up there with the Pelican Hill Resort but wasn't quite as impressive as that at StR Punta Mita. He felt it was about as nice — but with more modern sensibilities — as that at the RC Kapalua. The gym here is amazing. It's as impressive as an Equinox health club. One of the best we’ve ever seen at any hotel anywhere. They treated our puppy as well as they did us. Bowls, treats, and a puppy bed all made Dram feel right at home. The whole resort is dog friendly, of course (but not pools and most indoor restaurants, of course). Staff (and an inconsiderable number of guests) constantly tried to befriend him and give him treats. We generally felt very safe with regard to covid. Staff all wore masks properly, and there were hand sanitizing stations throughout (but not as many as at the RC Kapalua). Tables were always spaced for social distance. But guests weren’t always the most compliant. We knew we were in Arizona at a country club environment when it came to guests wearing masks — most did somewhat, some did barely, a few didn’t seem to know there was a pandemic going on. My husband loved it and totally understands why I've so wanted to return. I loved it again just as much. Despite my aversion to possible desert heat, we know we will be back again. An amazing stay at an amazing resort.
An Elegant and Pampering Oasis
Our family of three truly appreciated the pampering oasis of the Canyon Suites. We own a small business and have had a stressful year taking care of customers and staff while trying to navigate financially through COVID, so it was comforting to be taken care of so kindly by the Phoenician staff for a few days. This was a splurge, but we got value for our money. The grounds are gorgeous and the service exceptional, especially at the Canyon Suites. I enjoyed the understated, unobtrusive, quiet elegance of the place. I think we ate at all the restaurants on site, and all were excellent in terms of both food and service. A minor annoyance: I was frustrated at having to buy tennis balls and rent golf clubs at the driving range, activities that are billed as being included in the resort fee. It was less about the money and more about the lack of transparency at these extra fees. Overall, a great stay. I hope to return and would recommend to friends.
Peaceful Environs Except Noise Coming in from Hallways
I tried both the Phoenician and Canyon Suites back to back and was expecting the Canyon Suites to be the pinnacle of the overall stay. While nice, my overall experience at the Phoenician was better. The Canyon Suites was a little underwhelming. The Canyon Suites has one major plus over the main property which is that it's less crowded, most noticeably at the pool area. Aside from that, the Phoenician was the better experience in every way. During my stay I had dinner at the J&G Steakhouse. Service was very good and food on par with fine dining expectations. Breakfast is put on in the lobby area and the staff were incredibly gracious. I particularly enjoyed the smoothie. The major downside for me was the level of noise that comes in from the hallway. Even at the point of my room furthest away from the door - a lot of noise came through. So clearly I could discern conversation about a fellow guest applying Tiger Balm as a fix. As sleep quality is a major factor in a hotel stay - the noise from the hallways was a major downside. I stayed in a regular room - it seems elite upgrades are difficult to obtain given I have ambassador status, the hotel was full and I was staying just one night - typically that's been the perfect storm for an upgrade in my experience. It was spacious with large soaking tub though I think the name "Canyon Suites" is a bit misleading as it indicates it's an all suite property. Overall impression is that I'd return but would be more excited about staying at the main Phoenician property rather than the Canyon Suites.