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Ratings & reviews
TripAdvisor traveler rating3704 reviews
Stayed with friend at this hotel and I was WOWED Best Hotel in PDX Amazing Customer Service from entire Staff Top Notch from Valet to check in to room to rooftop bar Definitely be back when I’m in Portland
Could be great but misses the mark
The hotel is in a great location and has beautiful rooms but sadly misses the mark in the customer service department. We checked in and our reservation was found under OUR name but for the rest of our stay our room was under a different name. This was odd and didn’t seem like a big deal at first but the problem is that it was never corrected by the staff and it kept being an inconvenience. The first time it came up was when we called down to the front desk late and the staff greeted my husband using a different last name (not even close to ours). When correcting the employee she laughed awkwardly and sort of apologized but it made us feel a little uneasy. Did they double book this room? Is someone going to come in late at night thinking this is their room? She didn’t seem to know why that would have happened, or that concerned with it. Then when receiving our departing email with the receipt for the charges it is addressed to the same incorrect name (but with our credit card number). My husband informed them of this and once again an apology was made but it was not corrected. How do we know this? We decided to eat breakfast at Urban Farmer before leaving and when asked if we wanted to just charge it to our room we agreed. The server asked for our room number and name. You can guess what happened next. She returned saying “I have a different last name listed with that room number” so we just paid for it with our card. When we told her that this was our 3rd time being told this she said “wow you are paying too much for this to keep happening repeatedly”, and she is right. Between this and a late night request for silverware which never was delivered (door dash forgot it which is not the hotel’s fault but we were told it would be right up and that it was no problem by the front desk and instead my husband had to go down to the front desk and ask again). The employee working the front desk said “oh they never brought it?” Also, the breakfast request form that they provide on the bed for you to fill out and hang on your door if you want to order breakfast for the next morning was a used one and already filled out by someone else. These are small issues but a self proclaimed luxury 5 star hotel should not have repeated issues that could be easily corrected. The first person aware of the wrong name attached to our room should have corrected it. Most 5 star hotels make sure that a simple request the the front desk is fulfilled. Lastly, it seemed odd and inconvenient that all room service options end at 11 pm. For a popular hotel in the middle of a city this seems early. We would have liked to be able to order in when returning from our concert. For these reasons we will probably try a different hotel when visiting Portland again despite enjoying our room and the location.
Nice Hotel, Overrated Rooftop Bar
If you tell people you’re going to Portland, chances are someone will tell you to visit the rooftop bar at the Nines. Ignore this advice. There’s nothing special about it. You’ll wait in line to order your drink then have no place to sit. The vibe isn’t anything special and neither are the views. There are much better places to hang out.
Great location and service
I’m still making my mind up about Portland but we really loved nines. Great service and great location. Shout out to anandi and Patrick for going that extra mile to make our stay special. Make sure you get recommendations from Patrick and check the room you’re in before booking. I found the rooms slightly claustrophobic but anandi accepted our room change request and that made our stay great. The breakfast granola was my absolute fav!
THE BEST - AGAIN!!!
The Nines is without a doubt my "happy place". Yes, it's very elegant and beautiful, which I love, and has outstanding food, AND the lounge is such a convenient, comfortable, and lovely place to meet work colleagues and friends, and yes, the fitness center is supreme and has my new favorite cardio machine that I have never found in any other gym (great way to burn off the Portland grub). However! it would be just another fancy awesome hotel if it weren't for its soul - the people who work there. In my last review I mentioned Tyler in hospitality – his presence at The Nines simply makes me happy - his genuine care, refined professionalism, down to earth manner, and charm. Also, The Nines displayed his paintings! What an inspiration to bear witness to such courageous, vibrant, deep, personal work. I love that they were displayed in the window, which “blessed” downtown Portland with new life in a way that only art can do. Again, this speaks to the soul of The Nines. I also want to mention Anna who is the fabulous manager. She takes care of so many details and does so with warmth and obvious care and kindness toward the guests. Smiles like hers brighten my day. I cannot leave out all of the wonderful people in room service who were so awesome...shout-out to Ali and Min! I was also so warmed by the fact that The Nines hires people to take care of/clean the rooms who are really in need of, and very deserving of a good gig. These folks are excellent at what they do. I was especially glad to learn that they are happy to be working there. This makes me feel even better about choosing this hotel.