TripAdvisor traveler ratingbased on 906 reviews
LocationVail - Walk to Lifts
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
• Daily newspaper
• Mineral water in room upon arrival
• Hot chocolate and hot cider during apres ski hours
• Ski storage at the base of Vail Mountain
• In-town transportation
• Access to the business center, fitness center, pool, hot tubs and sauna
• Wireless internet
• In-room coffee, tea, and hot chocolate
• Expedited lift ticket fulfilment with straight-to-lift access
• Board game rental library
• DVD rental library
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Parking: A minimum parking fee of $25 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Late Arrivals: Hotel must be made aware of late check-ins. Arrivals after midnight are subject to cancellation and subject to FULL STAY penalties.
Ratings & reviews
TripAdvisor traveler rating906 reviews
Very nice stay !
We had a very nice stay here. Service can't be beat, from our arrival at the door to our departure, everyone provided most friendly, knowledgeable, excellent service. With a shout out to Hannah, concierge gave me a lot of help with restaurant reservations (make them early !). Our primary consideration for choosing this property was for location, ski in/out, for closest access to the gondola as well as the village area. This was definitely the right decision. Excellent ! Easy walk to restaurants, everything. We had a two-bedroom condo which was spacious, comfortable. Everything worked. The kitchen had been recently remodeled, new appliances. We made good use of the kitchen, brought groceries. (Note there is no cheap food in Vail. The closest store is miles down the interstate. Be ready.) Beds were comfy. Bathrooms in excellent condition. All furniture wasn't brand new, but it was all good. Maid service was exceptional (cleared the dishwasher !!). Pleasant balcony. Overall, property and its people served us very well. It was what we needed, and we had a very nice stay here.
Resting on laurels
Good points first. Location, concierge, Elways restaurant (excellent but very pricey), Spa, transport shuttles and personel. Bad points. Tired and broken decoration. Bed side table had 3 of 4 legs, light fixtures hanging, front door dented and warped, cabinet doors in kitchen not able to close. Front desk had confirmed prior to our stay early check in and a cot in the room for our 1 year old but delivered neither. They offerred use of a regular room for 2 hours so the baby could sleep but forgot to bring the cot to the room. Good try but 2 out of 10. Cucina main restaurant awful and soulless. Cookies at 3 pm never existed. Only tea or hot chocolate while housekeeping vacummed around us. Hall carpets and general feel in desperate need of renovation. The hotel is resting on its laurels of a better period. Worst point is surly front desk who I think must have become numb to legitimate complaints while having thier hands tied by whomever is the owner.
Stuck in the 70's appliances old. Needs renovation.
Room was old and dated .Appliances did not work right. Was overcharged over $200. by their mistake. No heat for 2 days. The place is stuck in the 70's. Not worth the money. Only positive is that is steps from the Gondola. DO NOT STAY THERE.!!!
They really want to please
Main hotel seems very good. Elways which is on premise restaurant is very good. We had a bit of a mishap with our room (make sure to research condo rooms carefully), but operations manager Matt knows how to fix things. He turned a potentially negative experience into a very positive one. Our family is very happy! Thank you!
This place is criminal mis-advertising. Beware!
This place is absolutely criminally irresponsibly bad misleading advertising. The rooms are nothing like the photos. Yes the listing says “decor may vary” but they don’t say that while the photos they show look nice the room you get is stuck in 1970. DO NOT STAY. Attached photo of the room I “booked” and what you actually get. This should be illegal.