TripAdvisor traveler ratingbased on 908 reviews
LocationVail - Walk to Lifts
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
• Daily newspaper
• Mineral water in room upon arrival
• Hot chocolate and hot cider during apres ski hours
• Ski storage at the base of Vail Mountain
• In-town transportation
• Access to the business center, fitness center, pool, hot tubs and sauna
• Wireless internet
• In-room coffee, tea, and hot chocolate
• Expedited lift ticket fulfilment with straight-to-lift access
• Board game rental library
• DVD rental library
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Parking: A minimum parking fee of $25 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Late Arrivals: Hotel must be made aware of late check-ins. Arrivals after midnight are subject to cancellation and subject to FULL STAY penalties.
Ratings & reviews
TripAdvisor traveler rating908 reviews
Service on the Decline
By way of background, I have been staying at The Lodges at Vail for more than 25 years now. You simply can't beat the location which, I suppose, is the primary reason I keep coming back. That said, over the past few years this property has been going steadily down hill in terms of the overall service and the quality of rooms. Last year we came for a week during the summer, but they messed up our reservation, which caused us to move from room to room 3 different times in 5 days. Not exactly an enjoyable way to spend your vacation. And each and every condo we stayed was in a state of partial disrepair -- we would have to call in a maintenance person to fix things that were broken. The excuse we heard was that the condo owners don't ask to have things fixed in their condos because they don't want to pay for it. Hmmm. What an odd way to incentivize people to stay there. This year, we arrived early (around 11:00 a.m.) and had a reservation for two "hotel" rooms (rather than condos). As we have done in the past, we said we would appreciate it if they could make an effort to clean at least one of the rooms so we could check-in to one of our rooms early. The individuals working the front desk must have been trained to say the same thing over and over again -- "we guarantee check-in at 4 p.m." I think I was told that at least 3 times during my initial conversation and probably 4 or 5 more times during the day. With no call coming earlier, I showed back up at 4 p.m. to check in to our 2 rooms and was told that one of my rooms was not yet ready. So much for "we guarantee check-in at 4 p.m." We ended up waiting until 4:30 to check into our 2nd room. No apologies. And nothing from the staff beyond a statement that they were very busy that day. After getting settled into our rooms we noticed that they had left each of our rooms with about one-quarter of a roll of toilet paper, nearly empty boxes of Kleenex, one tiny bar of soap, and a bed that appeared to have grass on it from who knows where. Forget about getting someone to bring those accoutrements to your room. You have to go down and patiently wait for them to hand you these things. We also asked for a roll-away bed, which never got delivered when promised so we ended up asking q 2nd time and waiting another hour for it to show up. Lastly, we have stayed in a lot of different rooms over the years at the Lodges -- two to three bedroom condos and hotel rooms near the Elway's side of the property. This time we stayed in hotel rooms that overlooked the main street and the entrance to the property. To put in mildly, these rooms were awful. They were about 80% of the size of the hotel rooms on the Elway's side of the property and were worse than the Fairfield Inns I have stayed at along the highway on road trips. One of the rooms had a balcony, which was pretty much only accessible by crawling across one of the beds. All in all, I would discourage anyone from staying here, at least until all of this COVID stuff passes us by. They are using that as a reason to provide zero or poor service. The one bright spot at the Lodges are the guys who work the bell desk. They are superb and always have been.
Missed The Mark
We just got back from spending the night here and this is my first trip advisor review to give you an idea of how important this hotel needs to understand our experience. Our neighbors spent the night here just 2 weeks ago and had a great experience After being on lock down for months it was an easy decision to make a reservation. It’s also my daughters birthday weekend so we we really looking forward to it. I’m a frequent traveler about 50 room nights/year so I’m familiar w checkin processes, upgrades and what a good service standard should look like at a given price point. I understand that we’re living in a different time and still, I’m compelled to review. We arrived a few hours early and were told that the room wasn’t ready and they asked for my number and said they’d call when it was. We went for a walk and grabbed lunch. The location is amazing. We asked for a premium room (as per the room suggestions here on TA and the gal looked at me like i had 10 heads. Was she new? Still being trained? Her response was confusing. It was like she had no idea what i was talking about. I said you have old rooms and newer rooms yes? We’d like a newer room. This request was met with a variety of answers none of which was either a yes or no. We were called 3 hours later and told we could check in at which point i asked again about the newer rooms. Again, no yes or no. I even said that we would pay for a nicer room and that it was my daughters birthday weekend and still, blank stares and looking at the screen but no yes or no and she sort of mentioned that we could upgrade to a suite but then just stopped talking telling me that we’d like the room that they had for us. Yes. This happened. The room was decent, not new. We were excited to be somewhere other than Denver so we got ready to go to the pool which was amazing. Not a ton of people in there - it was probably my favorite part. This morning while we were all in bed about 8:45am the maid knocked on the door and opened it faster than one of us could move. She was literally right in the threshold before she noticed we were in the room and said she would come back later. Wanted to take the kids to the pool again so called the front desk and asked for a late check out - sorry no. Not even an hour. We needed to leave by 11 which is standard but what is also standard is a late check out. I asked my husband to go to the front desk and give them my FF number for Southwest as they are a partner hotel and I’m eligible for points for my stay. They had no idea what to do. He explained it and they just had no idea what to do. We wanted to stay in Vail another night and thought we’d ask them at the front desk about staying another night and getting a proper upgrade that we would pay for and he was told they would check and then wow. Booked solid. It was 10:30am. They didn’t offer to call us in case someone cancelled, they didn’t offer to reach out to another hotel to see about availability, they did nothing. Nothing extra. The only outwardly kind person at the hotel was the guy taking care of the plants. Again I’ve travelled extensively and for the first trip out of dodge during this pandemic the Lodge at Vail missed the mark.
Very nice stay !
We had a very nice stay here. Service can't be beat, from our arrival at the door to our departure, everyone provided most friendly, knowledgeable, excellent service. With a shout out to Hannah, concierge gave me a lot of help with restaurant reservations (make them early !). Our primary consideration for choosing this property was for location, ski in/out, for closest access to the gondola as well as the village area. This was definitely the right decision. Excellent ! Easy walk to restaurants, everything. We had a two-bedroom condo which was spacious, comfortable. Everything worked. The kitchen had been recently remodeled, new appliances. We made good use of the kitchen, brought groceries. (Note there is no cheap food in Vail. The closest store is miles down the interstate. Be ready.) Beds were comfy. Bathrooms in excellent condition. All furniture wasn't brand new, but it was all good. Maid service was exceptional (cleared the dishwasher !!). Pleasant balcony. Overall, property and its people served us very well. It was what we needed, and we had a very nice stay here.
Resting on laurels
Good points first. Location, concierge, Elways restaurant (excellent but very pricey), Spa, transport shuttles and personel. Bad points. Tired and broken decoration. Bed side table had 3 of 4 legs, light fixtures hanging, front door dented and warped, cabinet doors in kitchen not able to close. Front desk had confirmed prior to our stay early check in and a cot in the room for our 1 year old but delivered neither. They offerred use of a regular room for 2 hours so the baby could sleep but forgot to bring the cot to the room. Good try but 2 out of 10. Cucina main restaurant awful and soulless. Cookies at 3 pm never existed. Only tea or hot chocolate while housekeeping vacummed around us. Hall carpets and general feel in desperate need of renovation. The hotel is resting on its laurels of a better period. Worst point is surly front desk who I think must have become numb to legitimate complaints while having thier hands tied by whomever is the owner.
Stuck in the 70's appliances old. Needs renovation.
Room was old and dated .Appliances did not work right. Was overcharged over $200. by their mistake. No heat for 2 days. The place is stuck in the 70's. Not worth the money. Only positive is that is steps from the Gondola. DO NOT STAY THERE.!!!