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Hotel overview
Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport, our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle.
Location
Quintana Roo, MexicoProperty information
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Hotel details
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Ratings & reviews
TripAdvisor traveler rating
18164 reviews
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Jul 10, 2025A wonderful wedding experience!
We booked the resort for my daughter’s wedding sight unseen and were delighted with the whole experience. The staff were polite and helpful. The wedding details were handled flawlessly. The whole resort is a lovely experience with great food and amenities.
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Jul 10, 2025
Perfect.
The fives resort is one of the best I’ve visited. The amenities, food, staff are all amazing. My favorites are all the free classes offered such as yoga, core, HIIT, meditation, macrame and temezcal. Guillermo, Dianna, and Jessica are all amazing instructors. Thank you.
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Jul 10, 2025Such a mixed bag, fix dinner time!!
As many reading this will be, we were nervous travelling after recent reviews. The resort itself is spacious and well laid out, looks a bit tired in some areas but we witnessed daily maintenance at least attempting to stay on top of it. Check in was swift, we were allocated room 1111. Block 1, floor 1. This is close to the Plaza and noisy until entertainment stops at 10.30. The apartment was huge, much bigger than we expected. It worked perfectly for the three of us with sliding doors off the lounge / kitchen and a big sofa bed, separate toilet. The bedroom was spacious, watch out for the step on the first night in the dark!! Staff were excellent all round, the tipping mentality is driven by North American visitors largely, we tipped at the end of our stay as that’s the way we do it, didn’t have any issues. Breakfast was good, main buffet open every evening with other restaurants also serving, we only visited the Brasserie which is a bit more personal. Lunch there are multiple options, the pop up paella stall is excellent! The burgers and pizzas were perfect for a lunchtime snack. Icecream parlour also very nice, high turnover of flavours though so don’t expect to get the same everyday. All Inclusive drinks were again excellent with premium brands. We found the lack of any kind of menu quite strange when it’s so easy to do with a QR code these days. Bar tenders were more than happy to be creative and make new stuff up, they are very heavy on the ice though!! Pool areas were vast! Due to the surrounding vegetation they did not always appear the cleanest but this is a difficult job. Guests leaving their rubbish around and abandoning cups everywhere was a real shame. The main beach pool became quite a party scene in the afternoon so we avoided that after lunch. Coffee - if you like a caffeine hit, the Marley coffee shops are excluded and getting a coffee is not easy, seems a strange idea and goes against the all inclusive idea. Seaweed - it’s a nightmare, the sea is out of bounds, salt water crocodile seen on one of our days coming out of the water onto the beach. They are trying to stay in top of it but it’s a thankless task. Hope it improves soon otherwise the tourist industry will be decimated here. Lastly, dinner time! What an absolute shambles. The main buffet only opens 3 or 4 nights a week even when the resort is allegedly full. That leaves the speciality restaurants which were very nice but couldn’t cope with demand. We believed no reservations were allowed but on some nights got asked if we had one, think there must be a tiered system dependant on wrist and colour but it was very confusing. To eat around 7pm you probably had to be out collecting a pager around 6pm. To eat at 8pm you needed to be out about 6.30, to make a reservation and collect a pager. Once you got used to the system it was okay but they simply couldn’t cope at peak times. Nightly entertainment is hit and miss, some genuinely excellent acts but others were just a cheap copy and pretty awful. Pop up Silent disco and bucking bronco activities were great, they really tried compared to European resorts in this area and it was a lovely surprise. Lots to like but the dinner situation spoiled it for us and the other parts didn’t make up for it.
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Jul 06, 2025
Great Service!
I am an Epic member and I definitely want to give a shout out to our ambassador Lucy. Lucy went above and beyond for our entire family and there were many of us. But the most wonderful thing was locating my clothing items I had left in my room and having them delivered to me on the same day-within two hours. If that’s not ABOVE AND BEYOND as a butler, concierge, ambassador-I don’t know what is. THANK YOU LUCY!! I hope my family can look forward to seeing you every time we return to The Fives Beach
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Jul 06, 2025
Beautiful location and facility but terrible service.
We went to this resort for our annual family vacation with 8 adults and 7 children age 7-17. We had requested being in the same building 6months prior to our trip but were originally placed very far apart. We ended up having 3 rooms in one building after 2 night and 1 in another. Getting the rooms changed was quite a hassle and the staff was not helpful. We were supposed to be in the Epic program with an ambassador and butler who we saw the first day and never tried to help us again. We had to contact the guest services manager to help with dinner reservations and were told most nights by the host that they couldn’t find our reservation. The hostess, Mara, at the Thai restaurant was extremely rude to us on 2 occasions. It was very difficult and frustrating with 15 people. We also only received our champagne and strawberries on the 4th and 5th days after our travel agent called to asked why we hadn’t gotten them. The residences were beautiful and spacious. The pool and beach areas were wonderful. The entertainment at night was very good and the food was delicious and plentiful. If the service was good this would have been a perfect vacation. We are supposed to be getting a refund for services we didn’t receive but I am not confident this will happen. Service at the front desk was particularly bad.