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Hotel overview

Indulge your senses in an All Senses Inclusive® experience and sink into serenity in our lavish deluxe rooms and 1-, 2 -or 3-bedroom suites or spectacular Penthouse Sky Suites. Relax on the white sand beach and sip a tequila infused cocktail from the beach bar. Renew body and spirit at Fives Spa, or lounge by our seven outdoor pools with your butler on hand. Savor global flavors at our gourmet and casual restaurants and bars.
 
Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport, our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle.

Location

Quintana Roo, Mexico
Cancun International Airport : 31 miles

Property information

Total rooms: 662

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 14637 reviews
  • 5.0 star tripadvisor rating
    Fabulous Vacation !!

    We had a fantastic stay at The Fives this month! Our days started with an excellent breakfast with wonderful service provided by Isidoro, Santiago and Alejandro at Flavours. Then we enjoyed the beach and pools. Great service and conversations at those locations provided by Pedro and Bernab'e. We had so much fun there! And we had Great lunches at the Taco Stand! A big Thank You to Ceasar- our very kind, knowledgeable and super generous Butler! Our evenings were spent dining at excellent restaurants with exceptional food and services. Later we enjoyed the entertainment, craft markets, and time at The Gin Bar. We also had a wonderful morning Spa. Excellent service and beautiful facility. The housekeeping was very nice. We always found treats in our room and everything restocked. We are so grateful for the excellent service and kindness the whole staff at The Fives gave us during our stay.

    Jan 26, 2021
  • 5.0 star tripadvisor rating
    Amazing Resort

    We had our wedding here and brought a whole group. It was perfect. Best customer service. Everything went perfect for the whole visit. The jungle/monkeys/pigs made the trip so much more exciting too! The food was amazing. We cannot wait to go back!!!!! 100% recommend.

    Jan 25, 2021
  • 5.0 star tripadvisor rating
    MEMORABLE stay

    We are a couple with a baby and we had a Memorable stay at the fives beach. Everything was so perfect, the rooms are so clean and meticulously decorated, the food and service in all restaurants is succulent and presented with finesse (our favorites: Thai, Mexican and Japanese). The pools, gardens and the beach are perfectly maintained. Last but not least, a big Up and Kudos to each and every member of the personel we met during our stay who are working hard despite the COVID to make our stay MEMORABLE. 1000xThank you. Perfect hotel for the perfect vacation. We will definitely come back.

    Jan 24, 2021
  • 4.0 star tripadvisor rating
    A Lifelong Memory!

    Our family had the pleasure of getting away during the holidays and enjoying some time in Playa Del Carmen at The Fives. Besides some room issues the trip was much needed and worth it during the pandemic. The resort did not require a mask however to ensure your safety as well as those around you, please mask up - it only helps and is just the logical thing to do. The restaurants and bars were pretty decent - not sure if it’s because of COVID but this trip and the vibe was different to ones we’ve taken in the past. Felt like the all-inclusive wasn’t fully all-inclusive as certainly things had additional costs associated with them (I.e the ice cream shop or certain drinks on the menu). The Gin Bar was definitely a sweet spot - make sure Paulina is there - she’s super cool and sweet and her drinks were on point! One of the highlights of our trip was by far our photo shoot with Javier Alvarez. He was extremely professional, courteous, understanding and patient. He did not rush and our hour session become a fun filled hour and half one. The best part was seeing the lovely pictures he captured a couple weeks later and WOW...simply wow! We are so glad we decided to do a family photo shoot because it captured some wonderful memories which will cherish for a lifetime. This is definitely something we will be doing for every future family vacation as well. Highly recommend booking with Javier if you get the opportunity - you will not be disappointed.

    Jan 23, 2021
  • 5.0 star tripadvisor rating
    Spring Break at Last!

    Overall we enjoyed our stay very much. The staff are friendly and helpful everywhere at the resort. The resort is well maintained, landscaping is beautiful. Because of Covid and the past hurricane, not all the restaurants are open, which was a bummer but the food was good (some places it was great) everywhere we ate, nice selection. We got to experience everything as we were there for 2 weeks. We had some favorite staff, Bernardo at Flavours was the best, he totally got our family! We missed him the few days that he was off while we were there. Juan at Arezzo, Fernando our housekeeping person, Julian kept us entertained with water aerobics and of course his fun Spanish lessons, our concierge Jorge kept us on track with our reservations and then their was Carlos the bartender at the adult pool, ask him for a mini beer, yum! Not included in the all-inclusive was Casa de Rosa, a must to experience. Its a 3+ hour dinner experience that is well worth the extra cost. It was fun and delicious! Rosa and staff are incredible. Lastly, masks were worn by all staff, and most guests. Hand sanitizer available everywhere. We felt safe and that they were doing all they could do to sanitize and keep us safe.

    Jan 22, 2021