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Hotel overview
Located on the white sands of Playa del Carmen beach, 35 minutes south of Cancun International Airport, our resort is close to all of the best attractions and adventures on the Riviera Maya. Enjoy the restaurants, nightlife and shopping in downtown Playa del Carmen. Tee off on championship golf courses. Explore ancient Mayan ruins and eco-theme parks, and enjoy scuba diving and snorkeling in the turquoise Caribbean Sea. Or just relax in our modern architecture surrounded by cenotes and the Yucatan jungle.
Location
Quintana Roo, MexicoProperty information
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Hotel details
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Ratings & reviews
TripAdvisor traveler rating
16973 reviews
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Jun 04, 2023Great but not Perfect
We stayed for 11 nights at the 5 Beaches resort where the weather throughout was excellent and the service matched it. The servants always cleaned our towels/bed and the fridge was always full the A/C worked great the only disappointment was the view which was just the woods. The food at the hotel was good but not great. Flavours which is the main restaurant was ok but the choices were few but the chefs always made fresh food which tasted much better than the other food. The restaurants such as the Sea Olive, The brasserie and the Arrezo was good food but the best restaurant for food was Casa de Rosa. The pools were always clean the beach was excellent very little seaweed in the ocean as staff had cleared it away., and waiters were always available to bring over our favourite cocktails. There was plenty of spa activities to do my partner had a really nice message at a fair price. At night there was very little hospitality occasionally a singer was performing but not enough for a 5 star resort. We went on 3 trips and all were good value and worth while, we went to Chechen Niza, Catamaran trip and Scuba diving which was the best. There are taxis to go to the centre of town to go shopping which happen frequently. Would we go back yes.
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Jun 03, 2023This was our first time here and we really enjoyed ourselves. We had children of various ages and they all loved the m.
Oto was wonderful and made the days enjoyable. He kept us busy and entertained. We spent a lot of time at the pool and had plenty of things to participate in. Water polo was the best. The kids loved the endless smooties and nachos at the pool bar with Luis.
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Jun 03, 2023
Great for family vacation!
Honestly my only complaint about the resort is the beds were very uncomfortable. Overall, I would book here multiple times a year if I could. The staff was so friendly. We brought our 6 year old and they interacted with him every time we hopped on the golf cart shuttle to the beach or even during our meals. They had an activities director that was so fun and energetic. They played volleyball and water balloon fights. One suggestion to make it better for kids is to offer more kid friendly foods/snacks. We don't drink alcohol but we knew others would be drinking. However, I was very impressed with how low key everything was. I felt being on a cruise with those drinks was way worse than here at the 5s. There is a nice boardwalk thru the jungle where you can see monkeys. Awful smell but figured it was due to the stagnant water. It was a nice change from our normal family vacation. I can't wait to come back.
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Jun 03, 2023
Good value for your money. More of a boutique resort than ones i am used to. JULIAN IS Amazing!
Firstly, Julian our pool rep (aka mr spicy) and Johanna made our trip so enjoyable. He has so much charisma and brought everyone together with laughter! He needs a recognition! Along with ALL members of staff here, they are all so hard working while making us feel like family. Pros: Service is 10/10 never needed to wait too long for help Location is only 15mins from playa del carmen strip Pools - many different pools to choose from all varying in energy and calmness Private beach Entertainment Good value for money Arezzo - italian restaurant Cons: Rooms are basic Resort is not as big as i thought Buffet diners were small
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Jun 02, 2023Nice Hotel overall
Enjoyed my stay there overall + the hotel is big and the shuttle service comes in handy + lot of pools that were nice + staff were mostly friendly + Food offering mostly good - Room was not great, drains smelled awful. Shower not great either. - Some restaurants were closed, which was disappointing.