Wish you were here?
World-renowned, The Fairmont San Francisco hotel presents an awe-inspiring picture of historic San Francisco. The grandeur of this luxury hotel atop Nob Hill coupled with its reputation for impeccable service promises a truly memorable experience during your San Francisco vacation. Each of the San Francisco hotel's spacious guestrooms and suites have been elegantly updated including flat screen TVs, luxury linen ensembles and pillow top beds. Centrally located, this luxury San Francisco hotel is a short cable car trip from the bustling Downtown, Financial District, Union Square and Fisherman's Wharf. In fact, The Fairmont San Francisco hotel is the only spot in San Francisco where each of the City's cable car lines meet.
In addition to its 591 guest rooms and suites this luxury San Francisco hotel offers fine dining with three renowned restaurants and lounges. With a panoramic view of the City and the Bay from high atop Nob Hill, The Fairmont San Francisco hotel presents an unmatched blend of luxurious accommodations, elegant meeting spaces and superb services, which make for an unforgettable stay.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4971 reviews
Beautiful place, less than expected service
Wonderful room and view but had a disappointing customer service experience. Left a package with a staff member who was supposed to take it down one floor of the building to the UPS facility located at the hotel. I was going to be gone to a meeting during the UPS store’s business hours and it was a small, lightweight letter size box with a prepaid label so there was no transaction needing to be done, just a drop off. Instead of the staff following through, they sent it with a postal service worker who had nothing to do with UPS. It was a huge headache researching and locating my package and I wish I had just paid extra for a pick up to be scheduled. But I had faith that the staff was going to follow through and they didn’t. If they didn’t want to help, they should have said they were unable to so I could’ve made alternate arrangements. I had paid for next day, air shipping and the package finally arrived five days after it was supposed to. I received one call from a manager trying to help, but I had to call many other times and explain the issue over and over to check the status. No one ever has followed up to see if it was located or offered anything for my inconvenience. Just because the place seems 5 Star doesn’t mean you can trust that the service will match.
Fairmont Hotel's history comes to life
Fairmont Hotel tour with San Francisco City Guide PJ was gorgeous. Such a beautiful place to visit, and what a rare experience! Great to hear all the stories about people who contributed to building and shaping the hotel over the decades. History really came alive and I learned to respect the life's work of all those innovative entrepreneurs. PJ made the day memorable with her knowledge and enthusiasm. Tony Bennett singing I Left My Heart in San Francisco, the negotiations leading up to the UN, visiting presidents and celebrities, and all the rest. I can heartily recommend.
What a disappointment
On the face of it, this is a magnificent property with a superb location and a distinguished past. The problem is that in the present, it appears seriously mismanaged, such that its best years are behind it. During my recent stay I found a number of basic things missing that are common fare for other top hotels in California and the following deficiencies: — A lack of basic amenities such as free water in the room — we had to ask for it every night; — Automatic free access to the hotel gym; turns out it was managed by a separate company and therefore required faffing around with an Accor membership for which I cared little. Which other 5 star hotel in the world erects unexplained barriers to such basic amenities as gym use? — A checkin process more focused on trying to extract extra dollars via unnecessary upgrades than on delivering useful info to the client; — No bathrobes or slippers provided in the rooms: at most top hotels these are elementary items but here they have to be requested; — A deficiency in basic facilities in the room such as adequate drawers and storage space for clothes; — An absence of normal services such as evening turn-down; — Patchy and sometimes very slow responses from front desk and other services. Overall, this is clearly a property where the owners are more focused on extracting cash for themselves than on providing a 5 star experience for their guests. A property of this size and potential quality requires exceptional management — but this is not what this hotel is getting. And in addition it is obvious that the fabrics of the rooms and public areas are tired and in need of renewal. Overall, a very considerable disappointment.
A disgrace and definitely not 5 star
This is the worst so-called top hotel I have ever stayed in, during a lifetime’s global travel. From the moment of checkin the sole sensation I had was of being ripped off. The checkin clerk sought to upsell me more expensive suites and a pointless Accor membership. Worse was the experience on arriving in the room. Contacting a human being by phone on the front desk involved a wait of at least 10 minutes. Securing delivery of some ice in the room took two calls and 20 minutes. No clear instructions about accessing wifi or finding the fitness centre. We were promised free water in the room, but there was none - just a set of bottles which (“for the convenience of guests“) would be automatically charged, like the contents of the grotesquely overpriced minibar. Frankly for a hotel posing as one of the best in the world and charging prices to match, it’s worse than a joke, it’s a disgrace.
What a wonderful time we had at The Fairmont Hotel! Our first visit and it didn’t disappoint. A beautiful, mesmerising building. First class service from beginning to end! I would like to mention our Waiter Agnivesh who waited our table each day, he was professional, attentive and friendly and nothing was too much trouble. He was a true credit to The Fairmont. Our only niggle would be that the restaurant stops serving at 9pm sharp which caught us out in the first night of our stay as we are used to UK restaurants that mainly serve until 11pm. We were offered room service but it is not the same so we ate elsewhere. We would recommend and hope to return soon.