Wish you were here?
World-renowned, The Fairmont San Francisco hotel presents an awe-inspiring picture of historic San Francisco. The grandeur of this luxury hotel atop Nob Hill coupled with its reputation for impeccable service promises a truly memorable experience during your San Francisco vacation. Each of the San Francisco hotel's spacious guestrooms and suites have been elegantly updated including flat screen TVs, luxury linen ensembles and pillow top beds. Centrally located, this luxury San Francisco hotel is a short cable car trip from the bustling Downtown, Financial District, Union Square and Fisherman's Wharf. In fact, The Fairmont San Francisco hotel is the only spot in San Francisco where each of the City's cable car lines meet.
In addition to its 591 guest rooms and suites this luxury San Francisco hotel offers fine dining with three renowned restaurants and lounges. With a panoramic view of the City and the Bay from high atop Nob Hill, The Fairmont San Francisco hotel presents an unmatched blend of luxurious accommodations, elegant meeting spaces and superb services, which make for an unforgettable stay.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4870 reviews
Second honeymoon stay at the SanFrancisco Fairmont Signature Golden Gate Suites
Our stay in one of the signature golden gate suites on the 23rd floor provided breathtaking panoramic views of SanFrancisco Bay and a setting that was perfect for the special occasion of a second honeymoon!
I had a fantastic time at this hotel. I booked a fairmont exterior king room with a view. The room itself was nice but what I really liked was the walk in wardrobe and luxurious marble bathroom with his and hers sinks. Breakfast at the hotel and dinner in the Tonga room was also really good. Customer Service was top dollar. The only criticisms I would have are that:- 1) There was only one functioning lift from the main foyer to hotel rooms, 2) upon checking in a hold fee of $100 per night is placed on your debit/ credit card (only returnable 5-7 days after departure) and 3) some of the meals were overpriced, I was charged approx $55 for a medium sized pizza and bottle of water on one night. Overall, enjoyed my stay and would return.
Poorly maintained, inconvenient and lacking basic amenities which they try to then charge you for!
This hotel has a few nice staff that are doing their best to make the most of a glorified broken down moldy and musty Holiday Inn. The hotels elevators are a combination of broken and slow so every movement requires 20-40 minutes to execute while you wait interminably. This hotel also has the honor of trying to charge me for a functioning mini fridge, which is unprecedented in all my worldly travels. The one in the room was a disgusting and foul mess that had been left to fester for eons. And of course theyve abandoned basic amenities like the ice machine on each floor under the auspices that they are under repair (theyre not). The rates you charge are a disgrace for what you deliver. I was part of a touring group and we will never return to this or any of your hotels again. Stay anywhere else if you can.
Definitely not Luxury in any capacity
We stayed 9/22-9/25. Made our reservation with American Express which came with a few parks including room upgrade. Checked in with Kelsey, had no problem other than the fact that we were under the impression that we didn't receive an upgrade. We had room 574, a complete and uncleaned disaster. From a lamps lightbulb not working, to a dirty fridge with cake frosting left, uncleaned windows with dust caked on, and drywall screws/nails sticking out the wall causing my husband to scrape his fingers. We notified Lauren, all she wanted to do was charge for an upgrade. We said no, so they said housekeeping/maintenance would be taking care of the issues while we were out. Came back 6 hours later and nothing was done. Spoke with manager Chris, and he stated they "dropped the ball". He moved us to a different room at 1am with a bay view due to the inconvenience. Told my husband to call in the morning to see if anything else could be done. We called in the morning and spoke to what was the worst customer service we have ever encountered, Julie. She stated that what we said Chris had stated the night before was false. Was unwilling to do anything and I mean ANYTHING. But she sure gave us two options. She stated" you either go back to your original room or you get charged for the bay view upgrade". We were in utter shock and disgusted. How could a "luxury" hotel blame it's guest and not address the issues that were reported from the room? Mind you, we had sent Lauren pictures via email of the issues in room 574 the day before. We weren't about to pay $70 more per night (3 nights) for a hotel that didn't value us at all. We chose to go back to a similar room like 574. We were frustrated, tired, didn't get to fully enjoyed our in room breakfast due to the room charge and more than anything we were embarrassed to have to be moved AGAIN. We wasted a big chunk of the morning going back and forth with Julie and Lauren instead of enjoying San Francisco, which is what we came for. To our surprise we were moved back to the exact same room, 574! And what was even more of a shock was that the same issues that were reported over 24 hours prior were still not fixed! At this point anyone in their right mind would loose it and be extremely frustrated. I called Lauren downstairs and told her that SOMETHING needed to be done immediately. I told her, I'm not moving rooms anymore. I just want these issues fixed because I want to enjoy my anniversary vacation! She stated that she and the director of housekeeping would come upstairs to check once we left the room. This was at about 1230pm. Even the bellhop saw these issues and took pictures. He said he would also show Lauren. We left for a few hours to explore San Francisco and when we came back, the issues had still not been fixed. I was just about ready to grab my belongings and leave this property. This property prides itself in being a luxury hotel but the service we wer3 receiving was that of a motel 6. I called concierge yet again but this time I was told that Lauren and Julie were in meetings.. convenient. It wasnt until I texted the hotel that I was able to get a hold of Spencer. It wasn't until over 24 hours that a manager came up to the room to speak to us. I showed him everything while still trying to be understanding and pleasant. To be completely honest with you, he saw the issues but didn't seem to be all that bothered. He did mention that some of the things I told Lauren, she didn't recall saying. I then proceeded to tell him that I was more than happy to show his the phone call recordings that were on speaker between Lauren and & I. As after the conversations with Julie, I decided it be best for the calls to be recorded with my husband present so then the hotel didn't say that we were lying about anything moving forward. I td this to Spencer and he quickly changed his tone to don't worry about it Mr. Sanchez that's not necessary. I explained to Spencer all of my frustrations. Since he came into the room at a time when the sun was hitting the window directly, he quickly saw how dirty the main window was. He proceeded to state that he was going to speak with his team and get back to me & that he was going to send housekeeping/maintenance finally up to the room. We left the room after my conversation with Spencer. The issues were finally fixed and Spencer stated that only 1 night room and tax would be refunded & after (I) pushed for it a resort credit. I was a bit appalled at what he had offered me but I didn't want to argue about this anymore. I just wanted to enjoy my anniversary weekend. I think with this property there is just a lack of attention to detail and communication, something that any luxury property never fails to have. While Mr. Spencer recommended a couple of restaurants in the area as I had asked, I specifically told him that I wanted to visit the tonka room & hurricane bar. He only mentioned that there was no reservations needed . We visited the tonka room that night and were told that there was no tables available anymore and that they wouldn't accomodating us. We didn't get to watch the performance/show the way we had liked. Again, if the staffs customer service would have been at a luxury hotel level, most of these issues could have been avoided. The main reason we stayed here instead of the Hyatt, Marriott, and even intercontinental was because we wanted a better experience. However, instead we were met with snobby staff with bad guest services, issues in our room, and inconvenience upon inconvenience. One thing I forgot to mention during my staff was the just terrible water pressure from the shower head. We blamed this on the building being older but then noticed that the water pressure from the sink was strong. it would take us such a long time to get the conditioner/shower soap off our bodies because the water pressure was that bad. My husband and I have stayed at plenty of 5 star luxury properties and have never experienced such issues. It's really a shame and we hope that the general/regional manager can look into this, reach out to you, and make things right.
History worth living
The Fairmont SF is a fun journey back through history. While the rooms have certainly enjoyed upgrades, the public spaces still retain the charm and glamour of historic hotels. I wish I had more time to take in the experience.