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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1428 reviews
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Apr 24, 2020Roberto is the star of the show
We spent a week in this hotel and I have to say our stay wouldn’t have been the same if it wasn’t for the staff particularly Roberto at the bar. This guy is a wonderful person, professional, talented and captivating. I also have to mention Arturo, Salvador (fiesta americana), Luis and Jesus from the daily activities. We love love the food, the pool, the room, the ambience was so refreshing. My husband and I met people, had fun, enjoyed every minute and can’t wait to go back. I have to mention that the breakfast basket at the room is a negative point (coffee is cold and muffin is bad), and quite unnecessary though. Just walk to the restaurant :) The very positive side of this stay -besides Roberto obviously- are the daily tour activities that are included in the rates- kayak, snorkeling, cenote- cannot miss! The snorkeling right in front of the hotel is the best, LOTS of fish, amazing! Thank you thank you
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Apr 14, 2020
It was just right!
For our group (3 couples), the Explorean was perfect. It was nice to have the amenities and access to Fiesta Americana, but I was VERY glad to be able to walk down a short path to the quiet and secluded Explorean (to escape from the crowds and the oftentimes blaring music at the Fiesta Americana pool). The grounds of the Explorean were beautiful and the staff was amazing. On that note, a couple of shout outs are needed. Jose at the Cevicheria is perhaps the nicest human being alive--much love. Glendy at the Cevicheria would be one of the few who could compete with him for that title. Arturo and Roberto at the Explorean bar were amazing. Anoyeli and Hector at the Explorean restaurant cannot go without mention, along with other Explorean staff including Daniel, Diana, Canto, Dianeli, and Lucely. I know I am forgetting others, and I am sorry for that. It is not that they were forgettable, it is just that the staff was overwhelmingly wonderful. This was my first time at an all-inclusive, and while there are downsides (not getting into town and supporting local businesses...), there was something cool about seeing the same wonderful staff on the regular. The rooms were spacious and clean, the ambiance was lovely (think luxurious jungle seclusion), and the food was fantastic. Highly recommended!
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Mar 31, 2020
My favorite resort!
This was the 5th year in a row that my husband and I visited. Like last year, we traveled with another couple. There were a few new things at the Explorean that we enjoyed (mini fridge in the rooms and wood-fired pizza options at the restaurant), and the Fiesta Americana part of the resort had several new entertainment options (Cabaret, Acrobatic Aquatics, Circus). We took the cenote/bike/snorkeling tour with Renata – she is a wonderful guide! We also took the snorkeling boat tour; the highlight was seeing a spotted eagle ray. The boat tour was led by Joshua (I think?) and he had great energy. Housekeeping was excellent and our room was always done early in the day. Henry and Juan (bartenders at the FA) provided great service and were so fun to talk to. Our absolute favorite person there was Roberto, the bartender at the Explorean. Every guest at the resort loved him! We had met him last year when he first started the position. This year he gave us a handmade souvenir to take home, so very sweet of him! The trip itself was wonderful, but it was tinged with increasing worry as the trip unfolded due to the coronavirus. We were there March 9-18, and the federal travel advisory started the day after we left! We considered leaving early, but we didn’t have a lot of options and so stuck it out until our scheduled flight. We are greatly saddened that the tourist industry and primary source of income for many people on Cozumel has since disappeared almost overnight. We are fervently hoping that the islanders are able to weather this downturn while staying healthy and safe. Our hearts are with you!
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Mar 30, 2020
Pre employment get away
We arrived the day before the travel restrictions began March 19th, but stayed 3 full days. The front desk was amazing and changed my room to a double casita as requested. Only negative about the room is the lighting. It was very dim and hard to see when applying makeup. We enjoyed the basket of pastries, orange juice and coffee left outside our door in the mornings. We hung out at the Fiesta mainly but went on 3 of the excursions at the Explorean. First kayaking, then snorkeling and then to tequila farm. All amazing! They never once led us to believe they would stop anything b/c most people had left. They did close the gym (who could blame them), and on the second day they stopped the buffets. You could order anything cooked to order and they would make it fancy. We enjoyed breakfast over looking the ocean each morning. We ate at 2 specialty restaurants the Rosota- twice, and the Penninsula. They had closed the Mexican restaurant the 3rd night we were there. We ate the fish/shrimp tacos, gucamole chips over at Fiesta several times and just couldn't get enough. The Fiesta is so close it really seemed like one resort. We didn't drink at the Explorean but the drinks at Fiesta were just okay. The frozen drinks had alot of large chunks of ice in them and we ordered a Mai Tai that was so bad we poured it out. Service everywhere was incredible and I felt really bad for the staff missing out on tips from the lack of tourists. We will return when we can stay longer.
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Mar 25, 2020
Relaxing vacation
Just returned from a week-long stay. The property is quiet compared to it's sister resort next door, Fiesta. The room was spacious and clean although we found the walls to be a bit thin - we heard the screaming children next door in the evenings, but luckily they checked out after day 2. The food was great. I dont think we had a bad meal. Our favorite being the Italian and Asian restaurants on Fiesta's property. Breakfast at the Explorean side was simple, but good and quiet. We must have had 4 lunches at Ceviche by the water. Their shrimp tacos were addictive, plus it has a great view. We chose this resort because daily activities were included at no extra cost. We did two snorkels and the paddle boarding. We missed out on the bike ride due to a scheduled diving day, but the bikes looked brand new. The staff here work hard and were so friendly- from people sweeping the sidewalks to the young man that meticulouslycleaned the pool- they all looked up from working to say "hola". Thanks in particular to the friendly reception staff: Abigail, Dayanara and Victor. Renata was awesome as our activities organizer. A special thanks to all the wait staff at the various restaurants and bars like Anna, Aaron (serving drinks on the hot sand), Arturo, Jose (at Ceviche). Wish I could remember all their names... If you want a relaxing all inclusive resort at a reasonable price, STAY HERE!