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Hotel overview
Location
DowntownProperty information
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Hotel details
General policies & fine print
No-shows incur a full stay penalty and applicable product penalties.
A major credit card or cash deposit and photo I.D. are required upon check-in to cover phone usage and incidental charges.
Room taxes are included in vacation price.
Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1047 reviews
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Jul 11, 2025Good location, but very poor handling of lost items
I left a USB drive in my room. The hotel confirmed they had it and, on June 28 2025, asked me to email a prepaid FedEx label, which I sent the same day. Over the next 14 days, I had to follow up repeatedly. Staff first said “waiting for pickup,” then “already dropped off,” yet FedEx still shows no record of receiving the package. When I politely asked for a drop-off receipt or the exact location, I was told I was contacting them too often. The only positive is the convenient location. Everything else—communication, accountability, and basic customer service for lost-and-found—was disappointing. Travelers who may need assistance with forgotten items should be prepared for delays and frustration.
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Jul 06, 2025Good location but will not recommend
I had visited this hotel with my family in first week of July and i was disappointed. Pros: 1. Good location 2. Reasonable Price Cons: 1. I have booked one room with two beds. The room was very small and not possible to move around. 2. The air-conditioning was not working, even after requesting the front desk it was not fixed. Was difficult to sleep at night. 3. Television in room has only two channels. Can not see any other channels. The staff was friendly. I would not suggest this hotel, especially if you are going with family vacation.
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Jun 23, 2025
Poor check-in experience.
I had requested an early check-in (yes, I know that this is not always available). I arrived 2 hours early and was told that I could wait up to an hour. In fact it was nearly 30 minutes after official check-in that the room was available. The clerk, rather than being apologetic found it funny. I did not.
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Jun 15, 2025
Disappointing Stay: Overcharged and Overheated
We had a very disappointing experience with this hotel. Firstly, we were charged for valet parking — despite the fact that we did not bring a car and flew into the city. We reached out twice via email and received no response. I then called and spoke to someone at the front desk, who said they would speak to their manager and get back to me, but I never heard from them again. We’ve since filed a claim with our bank to dispute the charge, but the hotel is actively disputing it. This has been a complete waste of our time and incredibly frustrating. Secondly, the air conditioning in our room did not work properly on an extremely hot day. It only blew warm air, and by the time we returned from dinner, the room was unbearably hot. It made for a very uncomfortable night. Unfortunately, due to these issues and the lack of communication from the hotel, I would not stay here again.
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Jun 14, 2025Expensive but good location.
Nothing like the pics online. Soooo small! Great location. Staff was nice and helpful. But prior to arrival and day I arrived u could NOT get anyone to answer the phone. Even hung up on.