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General policies & fine print
No-shows incur a full stay penalty and applicable product penalties.
A major credit card or cash deposit and photo I.D. are required upon check-in to cover phone usage and incidental charges.
Room taxes are included in vacation price.
Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Ratings & reviews
TripAdvisor traveler rating664 reviews
Comfortable and clean
Very clean rooms and bathrooms. Super friendly and helpful staff knowledgable about Seattle! Had a great and comfortable stay. Free tea, coffee, and water in the room. Free water and granola in the mezzanine. Wine nights weekday evenings in the mezzanine for adult guests. Highly recommend!
Khiana is the BEST!!!! .. But 807 were horrible, loud neighbors
Let me start this review by saying how sweet, kind, and fun Khiana was. She was so insightful, helpful, friendly, and helped us store our bags before and after check-in/check-out. She also was a huge fan of our dog Noodles who stayed at the hotel. She gave great instructions on how to use the train to the airport, and made us feel more than welcome. Khiana is awesome, we loved her!! Parking was easy and safe in a garage next door under the bank. We loved that there was complimentary wine and snacks from 5-6. The bartender was so nice and friendly (he was there on 9/23) but I don't know his name. We stayed in room 806 and it was renovated, clean.. Despite other reviews. We had no problems with cleanliness! The con of our stay was our disrespectful, loud, drunken neighbors who stayed in 807 and made noise ALL NIGHT until 8am. We were woken up at 3am to screaming, shouting, yelling, fighting, and it sounded like items were being thrown around in the room. We called down to the front desk multiple times who said they would check on the problem, but the loud noises continued. We were afraid to leave our room to go in the hallway! At one point we knocked, and they banged on our walls and said profanities how they didn't give an "F"... Even with the ear plugs given, we could hear the noise and screaming. I'm telling you it went on for 5 hours +... Although I should have, I didn't tell Khiana about this the next morning, as she wasn't there when it happened... We slept horribly. I really wish we did not have to stay next to that room.
Overall comfortable, with a few issues.
Location: I have no complaints about the proximity to public transit. Seattle is very hilly, so keep in mind if you're walking you will encounter steep sidewalks in the vicinity of this hotel. Immediate neighborhood seemed kind of dead on weekends (very limited coffee shop options open on weekends including the Starbucks?!) but it wasn't hard to take a bus / train to find something delicious. Room: We booked a comfortable king bed room. Bed was comfy. The A/C worked fine (it was early Sept) but there was a sign indicating that around late May the hotel goes from heat to A/C, and around Oct 1 goes from A/C to heat. I can see this being an issue if there are warm days in May or October. There is street noise! I was aware of this but there was road work early on a Sat morning with jackhammering sounds that I doubt ear plugs would have blocked out. Wifi was spotty at times but I could get basic work done. Bathroom had a few issues. The tub drain was extremely slow so I had to almost trickle the shower head in order for water to drain properly. The toilet was wedged between the tub and a wall, so I can't imagine how some bigger folks can be comfortable. Service: This was hit or miss. One time I placed a do not disturb sign at my door and they didn't disturb me the next morning, but when I removed the sign, housekeeping didn't come back to clean my room. Another day, I didn't place the do not disturb sign, and my door was knocked on 2-3 times before I even left my room in the morning. At one point housekeeping even unlocked my door and opened without knocking!!! The front desk was aware about housekeeping service being inconsistent. More needs to be done to smoothen this process. Overall I didn't hate this hotel but it's sad how Seattle hotel prices are insane during peak season and this was one of the few acceptably priced places I could find. The hotel is beautiful, historic yet generally well maintained, and has potential if they fix a few customer service and structural issues.
The Jackhammer Symphony Show
Hotel is located right in the middle of downtown. Free wine between 5-6pm. Front desk staff are nice, lounge downstairs is good. The bad? The jackhammer orchestra that started at 7:56am on a Saturday. No bathroom fan. Shower water pressure/temperature sucked.
Doubled charged for rooms... emails ignored repeatedly... Very disappointing
Having stayed at the hotel in 2019 with no issues I booked two rooms for a one-night family stay to rest before driving up to Canada in August 2022. BIG mistake. The rooms were basic but clean. The real issue came at checkout where I elected to pay for the rooms with my credit card after my wife put hers down as cover at check in. I was billed correctly for both rooms but my wife has been left with 2x $200 duplicate charges on her credit card. Myself and my wife have repeatedly emailed the hotel to ask for the duplicate charges to be refunded and after initially being assured the money would be returned, we are now being ignored 3 weeks after the stay. We'll have no choice but to raise a dispute through her credit card company. AVOID AT ALL COSTS.