TripAdvisor traveler ratingbased on 3649 reviews
LocationParadise Island - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card or US$ cash deposit:
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
• Wi-Fi in guest rooms and lobby areas for up to 4 devices per room
• Daily access to Aquaventure, a one-of-a-kind 141 acre waterscape
• Two (2) 12 oz. bottles of water daily per room with coupon
• Access to the Fitness Center: Up to 2 persons per day per room. Fitness center access entitles guests to complimentary use of the cardio studio, universal and free weights only. Tennis, fitness classes and personal training sessions are not included
• In-Room Coffee and Tea
• Unlimited local phone calls
• Daily access to the Atlantis Movie Theatre
• Casino Lessons
• Resort shuttle service between Towers
• Exclusive access to the Cascades Pool – Reef and Cove guests
• Exclusive access to The Cove Pool – Cove guests only
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating3649 reviews
Over 112 days and still no refund
Originally booked this trip pre-covid back in February. 2 ocean front suites at the Cove. Canceled back in the beginning of May and requested a full refund. Was told it can take from 60-90 days. It is now over 112 days and still no refund. I have stood at this property many times before and spent countless amounts of money there. It is unacceptable to wait over 112 days for a refund. I have been nothing but patient and fully understand the current environment we are all in but this is totally unacceptable!!!! I believe the Atlantis is currently owned by Marriott. Both Marriott and the Atlantis have completely dropped the ball. I was told today that my refund was escalated to accounting on Aug 21st. I canceled back in May. Something is definitely wrong here. It's sad to see an establishment like this treat people so unfair.
Best Island...Best Accomodations...Best Staff!
My daughter had planned her dream wedding for March, 2020 at the Cove at Atlantis. Unfortunately given the pandemic that couldn't happen. We rescheduled for June, but that too was not to be. We had waited until September to see what it might be like later in the year or early next year, but decided not to wait any longer. This is after months of planning and numerous emails and phone calls with the Atlantis Cove staff. They (Crystal Folz and Jena Conway) were nothing short of WONDERFUL! Regardless, we had to cancel. We were so grateful that Atlantis reimbursed us for all the expenses we had paid. My family has vacationed at Atlantis (and specifically at the Cove) several times. There truly isn't a better place on earth for a wedding. And now I have learned that there is not likely a better, more understanding, and gracious staff than those wonderful people at the Cove. Thank you Crystal and Jena for all your help!!
Atlantis Bahamas - The Cove - Customer Service - Refund Policy
I booked a trip in January 2020 for March, 2020 spring break. Covid came along and when I called customer service they encouraged me to rebook. August comes along and you are still closed through our Fall Break so I respectfully asked for a refund and they tell me due to shortened staff it will take 90 - 120 days for a refund? ARE YOU KIDDING ME? It took 2 seconds for you to charge my card in January! I have called multiple times and when I called back today a manager by the name of Pam (who was rude) told me that I requested in August for a refund? They were still working on refunding people who requested in April. She advised me to email customer care? Wow! Way to treat guests.
Bahamas - The Cove @ Atlantis
Paradise island is beautiful! Windy and chilly a few days, but overall nice weather. The Cove is the only part of Atlantis I would stay in. A bit outdated, and the shower was really dirty but otherwise pretty nice. The Cove pool was shaded a lot, so we found sun elsewhere. Drinks were good but expensive. The Olive was good for a late night snack, terrible service. Sip Sip was DELISH and a perfect view but very expensive for a lunch. Mosaic was good, expensive. Seafire steakhouse was a great meal. Reserve in advance. Virgils and carmines restaurants were good! Marina pizza was a popular favorite and very reasonable- so good!! Overall, service in the Bahamas is slow and terrible! The staff knows they are getting the tip no matter what and they don’t have to try. The aquarium was amazing! Have to walk the property and see all the attractions - hammerhead sharks and baby stingrays! One of our favorite parts of the trip was the lazy river - such a blast and the slides were fun too. We did the snorkel with the dolphins one morning and that was nice and peaceful.
BEWARE - Over 100 days and No Refund
I cancelled a trip planned for June to the Cove at Atlantis on May 2 because of the COVID Pandemic. I was told my refund would process in 60-90 days. I thought this was way to long but under the circumstances I decided to wait it out. After 90 days no refund. I contacted Atlantis and was told a request would be put in to expedite my refund. However, still no refund. Keep this in mind if you are considering booking a trip there.