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Hotel overview
Location
Paradise Island - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit card authorization upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card or :
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
- Daily Access to Aquaventure water park
- Daily Access to The Dig and Marine Life Exhibits
- Wi-Fi All Access (guest rooms and lobby areas)
- Two Souvenir Reusable Water Bottles per room
- Dive-In Poolside Movies – as scheduled
- Daily Access to Fitness Center for two
- In-Room Coffee & Tea
- Resort Shuttle Service
- Unlimited Local Phone Calls
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
5362 reviews
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Jul 12, 2025Below Par
This is the first time I’ve ever left a review but felt I had to as I was so disappointed. We stayed in The Cove. It’s certainly not a 5 star hotel in our opinion. It’s not kept particularly clean (rooms in need of update) also trash in outdoor areas. Everyone is made to wear cheap and tacky wristbands each day! Feels like school. It was packed everyday so often couldn’t get sunbeds and never any umbrella shades. I had to queue for over 30 mins every morning for a coffee. All food and excursions are extortionately expensive. Service is always added to the bill and then ‘extra gratuity’ is added as an optional - but if you don’t leave you become very unpopular. Most of the staff are unfriendly and don’t want to be there, it’s very obvious. I called to speak to a manager to express disappointment as it was out 3 day of constant drilling by our bedroom - and was told they would call me back………they didn’t!!
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Jul 12, 2025Stay at the Cove
The Cove hotel was amazing. Views were amazing. If I ever come back I will do the Cove again. It was very clean and nice and the staff was amazing.
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Jul 12, 2025
Service falls short
The biggest let down is that this doesn't truly seem to be a 5 star hotel, but they definitely have 5 star prices! Service was the most disappointing in that they didn't honor our request for connecting rooms (despite the 3 confirmation calls that I made), which can be very difficult for a family traveling with children! After waiting an hour for our bags I had to hunt them down because no one knew where they were, and there were 2 issues where they said they would call us back but never did. The hotel is definitely due for a face lift so you will see things in need of repair, stains, etc. There is no mini bar/ snacks in the room, there is no convenience store at the Cove and most of the 5 star amenities are at Atlantis, but not technically at the Cove. Allow 30 minutes in the evening on the shuttle if going to dinner. Allow 90 min for breakfast at Perch. There was no Smart TV, there were some issues with electricity and Wifi, finicky toilet. Some pros were that the beach was lovely, it was never overcrowded, we didn't have an issue finding chairs at the beach or pool, and overall the employees were friendly and hard working (except our issue with upper mgmt). Food was just OK. Overall it's a very expensive "ok" 4 star hotel that somehow got lucky with that 5 star designation! We'll be choosing a different hotel next time.
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Jul 07, 2025
Great stay .
Its really a very nice place to get away for a few days. Its only a 45 plane ride from Ft Lauderdale . The team that runs and Atlantis and staff are all very helpfull . Lastly , the species and vary of marine life in the aquarium is a good as any public aquarium.
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Jul 07, 2025There's much much better places to travel. Beware of the bait and switch
The room was great but the service and promises were not kept. I felt I was duped by getting Pitt Bull VIP tickets to the show saturday night and then placed so far left of the stage we only could see a screen LOL. I just got up and left. This was the reason we came out to enjoy 4th of July weekend away from my family and friends back home in Florida and was so dispointed no fireworks celebrations anywhere on the island I could see. The casino hosts where aweful with each one them passing these complaints & issues I had on to someone else who paseed it on to no one without ever taking care of it themselves and then finally just blowing us off.