TripAdvisor traveler ratingbased on 3214 reviews
LocationParadise Island - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card or US$ cash deposit:
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
• Wi-Fi in guest rooms and lobby areas for up to 4 devices per room
• Daily access to Aquaventure, a one-of-a-kind 141 acre waterscape
• Two (2) 12 oz. bottles of water daily per room with coupon
• Access to the Fitness Center: Up to 2 persons per day per room. Fitness center access entitles guests to complimentary use of the cardio studio, universal and free weights only. Tennis, fitness classes and personal training sessions are not included
• In-Room Coffee and Tea
• Unlimited local phone calls
• Daily access to the Atlantis Movie Theatre
• Casino Lessons
• Resort shuttle service between Towers
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating3214 reviews
Great trip once room reservation system overcome
Got E-mail saying they have limited opening which means longer lines and wait times than ever. I'd go back in the furture if they fix their room registration problem. We signed up early and when we got their for our anniversary they stuck us in the cellar for the first night! Their answer was that some people over stay their planned visit. That is so wrong if they over stay and the room is booked then they should be put in whatever room is available as they are not meeting their commitment. I'm planning my 50th anniversary and am skipping any hotel or resort that cannot lock in the preferred room that is advertised! I'm flexible on the dates but not very flexible on the rooms or building such as Coral or Beaches only and no cellar. Assigning the room once you get their is crap in the computer age and all my traveling buddies agree. I warned them about Atlantis. Date Nov around 2005 John
Convenient to Atlantis
My Wife and I visited Atlantis for business and pleasure. The hotel itself is located across from the toll bridge and close to the center of Atlantis Island. Restaurants (Chain and Local) are a short walk from the hotel lobby. In addition, many of the resort's entertainment venues (theatre, convention halls, casino, etc.) are located near the Coral. The rooms and hotel staff are good, but i've seen better (no shade). I'd go back for business but not so much for personal travel.
Great Family Vacation w amazing hospitality!
We stayed in 2 connecting 2 queens room w water view on 7th floor...what a beautiful view towards the ocean, the pools and partial of the Royal's facade esp during the sunset! Kalin at the front desk had been extremely helpful, professional and courteous. The checking-in process went through smoothly. My family loves the experience and we had many enjoyable moments in the short 5 day-stays there. of course the cost of food in the hotels are very expensive, but it is expecting. We had breakfast in the room, lunch outside by the pool/beach/the waterpark, and proper dinner mostly at Carmine(great food) and once at Anthony's Grill (grilled rock lobster), and the Marina Pizzeria. We checked out the Fish Fry, cheap but nothing to be brag about. The only minor problem we were facing was a dispute charges that we thought had beed settled with the front desk people during the check out, that they would remove the charges only for us to find out later after we get back home that the charges went through still. Apparently a lot of people facing this type of problems, we're extra careful w our "charging to the room" spending, and yet still facing the ghost "charges" creeping up in our room charges. So make sure charge to your credit cars solely instead to minimize all these strange charges from the hotel appear on your credit card bills. We have been trying to call the hotel to resolve this issue only to be pass thru from one person to another and another...and up till now, seems like no one at Atlantis know how to resolve the issue.
Amazing staff treated us like royalty for our honeymoon!
My husband and I had the most magical honeymoon enjoying lovely views, impeccably clean accommodations (housekeeping is amazing!!) and most of all the service from this team. Owen and his team at the pool bar made us feel special and welcome from day 1. There was such passion for service and it is clear that training is of the utmost importance across the board. Cannot wait to come back again!
Great Vacation and some Basketball
My family came to the Bahamas for the NCAA Atlantis basketball tournament held over Thanksgiving. It was my wife and I with our kids (3 and 6 months) along with my mom and aunt. We stayed in the Coral Towers. The Atlantis resort is large and the Coral Towers were centrally located for what we needed. The basketball games were held in the grand ballroom. The resort itself is amazing. Yes it is busy and expensive but there is so much to do. The water slides and lazy river were lots of fun. Most days the waits for the water slides weren’t too bad. It did get busy with cruise ship traffic. With the size if the resort you could find places that weren’t as busy. Our kids loved seeing all the different aquariums and marine animals. It was like you were at a zoo. Plus you have the beaches which were never as busy. We also did a dolphin encounter. Our 3 year old loved this. The Coral Towers had recently been renovated. The beds we had were new and comfortable. The decor was also nice. We did have a few issues with our room. The shower was broken. We asked to have it fixed but it never was while we were there. I was able to get a temporary fix that got us through. We had some water pressure but that was about it. Also the water in the faucet and sink would sometimes run with black particles when it would first run so you had to let it run a little before using it. We ended up singing up for the Aqua meal plan. It was around $100 a person a day but with our kids being young they were free. We were glad we got the meal plan. It includes breakfast and dinner. There were restrictions in the restaurants. We stayed at the resort the entire time we were there so the meal plan worked great. Dinners were nice because everyone got an entree and either a desert or appetizer. So we shared a lot. It would have cost more if we would have just paid for our meals as we went. The breakfast buffet was also open late so we made that our lunch. There is so much to see and do at Atlantis. We will definitely go back when the kids are a little older. Or when Michigan basketball plays there again. The best part of the trip is that Michigan won the tournament.