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Hotel overview
Location
Vail - Walk to liftsProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
• Breakfast for two persons per bedroom (up to standard # of persons allowable per residence - Available at Arrabelle, but not at Game Creek Chalet, Gore Creek Place, Landmark or West Vail locations) Does not include alcohol or gratuity. May not be redeemed
via In Room Dining.
• Daily Newspapers (Available at Arrabelle, but not at Game Creek Chalet, Gore Creek Place, Landmark or West Vail locations)
• In room welcome snacks & beverages upon arrival (Available at Arrabelle, but not at Game Creek Chalet, Gore Creek Place, Landmark or West Vail locations)
• Coffee & tea service each morning
• Hot chocolate & cookie service each afternoon
• Ski valet / heated boot storage at the base the Vista Bahn gondola
• Bicycle valet
• Access to the fitness center, pool, hot tubs and sauna
• Wireless internet access in all hotel rooms, condominiums & residences, including use of in room iPads
• Rollaway beds & cribs
• Local telephone calls
• Unlimited valet parking
• In town luxury shuttle transportation within the Town of Vail
• Concierge services
• Shoe shining
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
717 reviews
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Apr 15, 2021Amazing location, un-amazing service
Pros: As all other reviews have noted, this hotel is extremely close to the mountain and makes the ski day very easy and convenient. Our room (a one bedroom apartment) was spacious. And the bell staff was great; we always got a prompt lift to and from dinner. Cons: This hotel certainly seems to be using COVID as an excuse to cut down on costs. During a 5 night stay our room was not serviced a single time (which actually doesn’t even make any COVID sense given what we all now know about transmission). They offered us one cleaning but the scheduling was so difficult we decided to forget it. The phone line bizarrely doesn’t connect you directly to the front desk so there are always waits and numerous transfers to get any help. Getting breakfast, going to the gym/pool is all difficult under the guise of safety. The shower had zero water pressure and one night the hot water wasn’t working. Also true story- I asked for green tea packets 4 times and never actually got any (I received mint tea 3 times and kept explaining it’s not the same thing and they eventually just gave up trying). For $1000+ a night this hotel was certainly no value, at least not right now.
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Apr 09, 2021Excellent experience
We loved our recent stay at the Grand Hyatt Vail. The service was impeccable. Susan at the reception was extremely helpful and accommodated our requests for a microwave and late checkout. The ski valet was great, and we loved the pool and hot tub. Covid 19 safety protocols were being followed. Room service was great. My only complaint would be that the shuttle was a little slow on one of the days we were there.
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Mar 14, 2021Great disappointment, not any more what it used to be
great disappointment. This hotel is confusing sanity measures with bad service , I found that some staff members were arrogant and not committed with 5 star service . Here are specific examples: - They didn’t clean the room for three days , we almost had to beg for them to send someone to take the trash we accumulated for three days - I was never able to make use of the pool , first I was told that I would just need to call so someone could open, when o call they said reservation was needed , and when I picked at the place it was empty - they offer box breakfast because the dining room only has like capacity for 8 tables , and most of the times they don’t have boxes for breakfast - the worst thing , The blocked my card before the actual checkout time (4pm) , they made me go back to the reception with ski boots and my two little ones , and they literally kicked me out the room . Never experienced something like that in a 5 star hotel .
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Mar 12, 2021
Wonderful experience.. will be back!
The hotel was a great experience, from the first moment arriving at valet. All staff were amazing and super courteous. Our trip was cut short due to winter storm, and the staff were amazing and very understanding. Connor, the front office manager was more than helpful and due to his assistance we will def. be staying Arabelle again next year. The Ski valet was an amazing amenities, that the we used multiple times. Covid Related: There were a few items that were unique during this time. You have to reserve pool and hot tub, which worked out great for us, we had the entire rooftop hot tub by ourselves for an hour, bonus!! Breakfast: the hotel offered an option of eating in restaurant, or as a bonus. Breakfast could be delivered to room, (order directly from IPad in room) at not additional cost. (Tax and gratuity was an additional expense, I imagine that would be the case in restaurant as well). Overall an amazing experience, sadly had to be cut short due to winter storm in Denver. I would recommend the Arrabelle to my closest friends.
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Mar 06, 2021
Location, rooms, bell staff
This is my favorite hotel in Vail. Still is. But although I appreciate the attempt to open, the hotel can’t provide the experience that a guest should expect from this brand and for the rates being charged. The rooms are still great although I can’t fathom why the hotel switched to a very cumbersome and difficult to use TV system. In the end, there was no way to connect to Netflix without downloading Chromecast or connecting a cable or having to figure something out. I just wanted to turn on the TV and choose. To be clear - this was a massive screw up by management. Off brand. Guests want is to be simple. The bathrooms and tubs and still amazing and the hotel still has excellent bath products and has them at the tub as well as the shower. I think the unsung hero’s of this hotel are the Bell Staff. Dillon, Scott and others and always amazing. Always. Still the best hotel in Vail as it’s right across from the lions head gondola.