TripAdvisor traveler ratingbased on 704 reviews
LocationVail - Walk to lifts
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
• Breakfast for two persons per bedroom (up to standard # of persons allowable per residence - Available at Arrabelle, but not at Game Creek Chalet, Gore Creek Place, Landmark or West Vail locations) Does not include alcohol or gratuity. May not be redeemed via In Room Dining.
• Daily Newspapers (Available at Arrabelle, but not at Game Creek Chalet, Gore Creek Place, Landmark or West Vail locations)
• In room welcome snacks & beverages upon arrival (Available at Arrabelle, but not at Game Creek Chalet, Gore Creek Place, Landmark or West Vail locations)
• Coffee & tea service each morning
• Hot chocolate & cookie service each afternoon
• Ski valet / heated boot storage at the base the Vista Bahn gondola
• Bicycle valet
• Access to the fitness center, pool, hot tubs and sauna
• Wireless internet access in all hotel rooms, condominiums & residences, including use of in room iPads
• Rollaway beds & cribs
• Local telephone calls
• Unlimited valet parking
• In town luxury shuttle transportation within the Town of Vail
• Concierge services
• Shoe shining
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating704 reviews
This is my favorite hotel in Vail. Still is. But although I appreciate the attempt to open, the hotel can’t provide the experience that a guest should expect from this brand and for the rates being charged. The rooms are still great although I can’t fathom why the hotel switched to a very cumbersome and difficult to use TV system. In the end, there was no way to connect to Netflix without downloading Chromecast or connecting a cable or having to figure something out. I just wanted to turn on the TV and choose. To be clear - this was a massive screw up by management. Off brand. Guests want is to be simple. The bathrooms and tubs and still amazing and the hotel still has excellent bath products and has them at the tub as well as the shower. The front desk bell personnel have a great attitudes and keep a good disposition in a tough situation. Hope management rethinks the TV sitch and opens the Tavern.
Arrabelle Stole My $4k with No Remorse
My husband and I booked a package through Vail Resorts for 4 nights at the Arrabelle + Epic passes. We paid over $1,750/day, but as it was our first Christmas together and as we were alone since is my husband’s mom died earlier in the year, we splurged. I tried to really knock Christmas out of the park and ordered my husband a $4k limited edition watch that was only available in London. To cut the “Saga of the Traveling Watch” short, it cost me another $1k and 3 months of logistical nightmares to get the watch back to the US just in time for Christmas. As we were nearing the 25th, I had the watch sent directly to the hotel through USPS with guaranteed delivery on December 23rd; however, the “guarantee” turned out to be only aspirational, with actual delivery on the 27th, after we had left. In the runup to the trip, I alerted the Arrabelle hotel staff of the complete details on the package, and during our trip, from December 20th to 25th, I chatted daily to the front desk as service mishaps – like forgetting to clean our room a couple of days, incorrectly booking our CME shuttle, and messing up a snow mobile tour – didn’t instill the greatest level of confidence in their abilities. As we left on the 25th and the watch still hadn’t arrived, we filled the Arrabelle’s package forwarding template with our details and requested insurance amount of $4k. The Arrabelle staff ensured us that the information filled on the form was complete and all they needed to redirect it to our home address. They would charge the Fedex shipping fees to the card linked to our room. When the watch arrived on December 27th, the Arrabelle staff redirected the passage and insured it for $2,450 without confirming the lesser insurance amount with us before sending. The staff sent us the tracking number and said the responsibility is no longer theirs. Fedex soon after lost the package. The Arrabelle refused any assistance in helping the Fedex claims officer with a description of the package. Upon verification that the parcel was lost, Fedex paid the $2,450 insurance to the Arrabelle, as the shipper. The Arrabelle accepted the $2,450 as their own, denied any wrongdoing in under insuring the package, has left all of our email and phone requests for clarification on the matter unanswered. We asked a lawyer to reach out to the Arrabelle, as at least the $2,450 if not the full $4k is legally ours. Our letters were redirected to an inconsiderate legal department that has refused to answer. I paid over $8k during my subpar stay, and they, in turn, cannot even bother to answer our calls or return to us the Fedex insurance money that they stole.
Went there on a crowded Super Bowl weekend. Prior to arrival, I had a lot of help from the hotel in arranging the car service from the airport to purchasing the ski lifts in advance. We got there late night around 11pm and everything is closed. I expected more night life activities but nothing. The skiing and the people are great. This hotel is okay - not spectacular except the fact that it’s location is right at the heart of it all. Its great to have an Sbux right around the corner and the ski rentals adjacent to it as well. Stores are a bit limited. I enjoyed the jacuzzi on the rooftop but one of the Two jacuzzis was out of order so a bit crowded in the one. We had a second floor room with a balcony but it was limited in the view and extremely dark. I recommend getting one at the top floor to have more sunlight.
Vail Ski Weekend
Our stay at Arrabelle was relaxing. The customer service from check-in to their ski valet service was as advertised. Most appreciated was the shuttle from Lionshead back to Vail Square by Rock Resort sister property staff after a chilly night walk - promptly and no questions asked.
Perfect! ... even for a non-skier
Everything about the hotel was as good as it can be. The location is great. For a skier, I don't think there can be a better location. The lionshead village is very beautiful. You are steps away from the gondola. Breakfast was included in our stay, a nice selection served in a nice setting. There is a free shuttle going to Vail town center in every couple minutes, bus stop is couple minutes walking distance to the hotel. One of the best experiences despite the fact that I am not an avid skier.