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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
This resort is 'Adults-Only'. No one under the age of 21 is permitted at the hotel.
Ratings & reviews
TripAdvisor traveler rating
7916 reviews
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Jul 11, 2025Good Times Once Again!
Always a Good Time.... Period point blank. I will say every trip seems like they upgrade something or at the very least maintain a positive. This time, I will say the cleanliness of the resort has been made better. Rooms cleaner and good room upkeep. The pool is cleaner, and the grounds are well kept. The buffet and restaurant food has gotten way better....especially at "SHE". The themes keep coming, and the music has been majorly upgraded during the midday pool hours. I wanna acknowledge the DJ... DJ ARCOS (@Dj_Arcos_MX) who took requests and made sure everyone was dancing! The pool music was 100 times better than the night show theme parties, and I wish he played more and later hours. Also, shout to the playmakers and the announcers at the pool. As always, awesome job! Victoria at the pool offering the photo shoot is a great character and should be a host for sure! The waiter staff at the breakfast buffet was great as well. Only request... have a cleaner at the gym to constantly clean machines. The room service food was a 3 out of 10.. The poolside cabana prices and bottles are ridiculously priced....bring those down and watch sales fly. Lastly do better with the drinks at EVERY bar....that bottom shelf poison will have u sick before lunch tine. Other than that. Good vibes and I will be back. This is a TRUE ADULT ONLY VIBE!
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Jul 10, 2025
What a time!!
Every time we come to the resort we always have a wonderful experience. They always keep you wanting to return and each time is great! Their entertainment team is amazing they definitely know how to keep the crowd involved and they’re very interactive! Kris Jones is the best server he goes above and beyond for his tables.
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Jul 09, 2025
Always a great trip, excellent food, excellent service, fun party
We always have an excellent time. This resort is the cleanest resort I’ve been to, as evidenced by the staff who work around the clock. We had a new butler this trip, her name was Azul, and she is far and above the best butler we’ve had at any resort ever. She was very attentive and she communicated extremely well. She went above and beyond each day. We loved our servers and premier bartenders, including Sinue, Isaiah, Gerry, Adan, etc. The food was excellent as it always is. I can never say which restaurant is my favorite because they all serve delicious food. We tried She for the first time and I was impressed by the show and the dinner. Now, when to plan the next trip? Sooner rather than later I’m hoping.
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Jul 08, 2025
Clean hotel, great vibes, good food
My wife and I stayed here for 9 days. We had a great time! We stayed in a Trendy Garden View room, which we felt was great for the value. Next time we will probably want to stay in a better room, but we weren’t in the room much anyways. The room itself is nice, our only complaint is that the bathroom door is a swinging door that does not close/lock at all. Housekeeping was lovely. We had our room cleaned daily, even though we did ask them to come in every other day. The housekeeping staff was extremely friendly and helpful. Also, the hotel was always very clean. It felt like someone was cleaning 24/7. Every time we walked around there was someone cleaning. The hotel smells great and looks great! Dining is nice here. The food is very good, but certainly not fine dining. There are several food options as well as pop up bars at the pool and the parties each night. Fransisco and Aldo were the two most memorable wait staff we had (from the morning buffet at Amores/Rain and from dinners at Flame). They were so friendly! Each morning Fransisco greeted us by name and sat us in his section. We really felt cared for. Lili greeted us for a presentation the day after we checked in. She also checked in with us every time she saw us. We loved her! She was so friendly and knowledgeable about the area. She gave us all the info we needed to be prepared for the presentation. Jesus D. was the one who actually did our presentation and he was the only subpar interaction we had. I would say the interaction with him was negative due to his unprofessionalism. Alfredo was our bellhop and again, super friendly. He was willing to do anything we needed to get us checked in and out. This resort does offer water activities as well. They have wind sailing, kayaking, canoeing, paddle boarding. We went out in the paddle boards one day and we went on the sailboat (Hobie Cat?) another day. Victor was there both days and he was willing to help us with anything as well. He took me out on the boat while my wife was getting a massage and he was so knowledgeable about the area. He showed me a ton of fish, starfish, a sunken jet ski. He was great! The playmakers were also so much fun! We interacted with Diego more than the others just because he was the only one who came up to us to talk. He greeted us by name each time he saw us. He was always so friendly and wanted to get us involved in the pool games, which we did do. He was a lot of fun to have around. Overall, we would stay here again. We would love to also visit Desire, but we were told we can’t since we are a lesbian couple. We aren’t sure want to come back to Temptation since they also own Desire and they obviously don’t support the gay community if only straight couples are allowed. Other than that (and our experience with Jesus D.), we did have a very lovely time. This is a great party resort. The atmosphere was so much fun, very vibrant and high energy. The people who come here were mostly very friendly. Don’t be afraid to say exactly what you are looking for out of your experience, even if that is just to meet people and see what’s going on. We had dinner with a few awesome people and it was cool just to meet and get to know others. If you are looking for a party atmosphere, you should try it out!
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Jul 07, 2025
What Happens in Temptation Stays in Temptation!!!
This place has never failed us, it's always a place where you have nothing but fun. The Play Makers Sam, Caliente, Cowboy and Pretty Boy makes it a very great experience each time. You get to meet ppl and not mention the bottomless food and premium drinks. Get to meet good people each time.