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Hotel overview
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
This resort is 'Adults-Only'. No one under the age of 21 is permitted at the hotel.
Ratings & reviews
TripAdvisor traveler rating
7705 reviews-
Another Great Vacation
We just returned from a 7 day vacation here and loved it! The week before our stay, we emailed the Premier Desk and our butler requesting a specific room and they were able to provide it. The people at Premier check in were wonderful and very helpful, right down to making sure we had drinks in hand during the check in process. Our room was nice and very clean. Our butler, Vanessa, was amazing and very attentive. She always made sure we had what we needed. She stopped by the pool every day to say Hi and see if we wanted anything. She even texted us before she went home to see if we had any last minute needs. We loved her and will request her for future trips. Poolside service was amazing! Juan and Natali made sure we were never without a drink while sitting around the sexy pool. They greeted us warmly each day and always had a smile on their faces. Gabriel and Alfredo at the poolside bar and grill were very attentive and friendly. They always greeted us warmly and by name. The pool and Bash security team made sure no pictures were being taken. Freddie and Abraham at the Lobby Bar were great. They always greeted us with a drink when we went to the lobby for our nightly happy hour before we went to dinner. LuLu and Marco at the lobby bar in the daytime were also great. At Amores, Alejandro at the fried rice station and Ricardo, our waiter, were excellent servers and very attentive. Ricardo suggested a traditional Mexican dish at dinner one night and even helped me prepare it for the best experience. We have been going to this resort for several years and we always look forward to seeing Lucio at the breakfast buffet. I am not sure how he remembers us, but he always brings us the special mimosas we like before we even ask for them. Delia at the omelet station always has a wonderful smile and makes the best eggs and omelets for us. Our waiter at She, Jamie, and Pedro at Sutra, were also amazing and provided excellent service. One person you do not want to miss is Lazaro, the “burger and fry guy” at Bash! He is friendly and entertaining. Watching him bang the spatulas on the grill to the songs playing at Bash is a real treat. A burger and fries, or wings at 1:00 am can be a lifesaver. Thanks Lazaro! DJ Tatiana provided music a few nights we were there and she always kept the dance floor packed. It would be great if she was the house DJ. We loved her. All of the staff were great and helped make our vacation amazing but the aforementioned people were the ones we interacted with the most and definitely went out of their way to make our vacation special. As they always say to us, we will see you again soon.
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Great resort
We have been going to temptation for 14 years. We love the resort. Our butlers Yamy and Luis made our stay extra special. They were always checking on us to see if we needed anything. Romanzo is our favorite restaurant. Dario our waiter was exceptional. Our dinners were perfect. He made very good recommendations for wine and cocktails. Ventura cooked our steaks to perfection. The breakfast buffet is amazing. Make sure to see Gloria at the omelet station. She always has a smile. The entertainment is amazing in the evening at bash. Katy is very friendly and makes sure your drinks are always full. You must get a massage at the spa. The massages are amazing. You can find Diane at the pool to book your massage. She will set everything up for you with a smile. You will love this resort and be coming back several times like us.
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Highly recommend this place to relax and have fun
Our annual trip during Halloween is always a fun trip. This trip was no exception. The staff is always very friendly and helpful. We have been Premier members since 2015. Our butler this trip was Yamy and she was phenomenal. The Playmaker staff did change from our trip in April but a couple were still there. Alejandra and Cowboy are still there. There were a few downsides to this trip though. The bars kept running out of certain brands of liquor( which had never really been an issue on previous trips), the Bash girls were all new and took forever for any of them to actually see if anyone needed anything. Still few issues with some guests(usually non members) taking pictures and videos at pool,which is never allowed. Overall a good trip and are already booked for 2 trips in 2025.
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Great Experiences
We absolutely love coming to this resort for so many reasons. The fun party atmosphere, the amazing guests that go and the staff is absolutely amazing. Kenia Sanchez is the food and beverage experience manager and she ensures all our dietary needs are met! I have celiac and follow a plant based diet and she always makes sure I have the best meals prepared. Jones from Sutra always goes above and beyond for my husband and I. He is the best server on the resort and we always ask for him every time we go. He makes delicious meals for us, has decorated for birthdays and always makes us feel special. We met Angel Palacios from Rain Restaurant this trip and he was so kind, attentive and remembered our drink orders every morning for breakfast. Shadia is always our host for the week and she makes sure we have everything we need from dinner reservations to maintenance requests in the room. She is so attentive and always goes the extra mile to make us feel special. Gerry at the premier pool bar always makes the best drinks and does it with a smile!. The playmakers always create a great vibe at the pool. Pretty boy is always so fun, we love watching Alejandra dance and JJ is always a party! While checking out of the premier office Marco was very quick and helpful. Thank you so everyone for a great trip. Can’t wait to be back!
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What a great time! Lady Beta is the best.
What a great group of entertainers specially LADY BETA, she was amazing and full of joy and energy....she's the BEST! Hope to see her soon at the resort. It hard to find people like her very genuine and polite and overall FUN! See guys very very soon.