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Hotel overview
Location
CozumelProperty information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
3862 reviews
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Jun 03, 2023DO NOT GO HERE!!!! Ever, Ever……..
First of all…DON’T Go HERE! Upon check in we were taken to a room that had 2 queen beds(we requested King size), Next room had an overflowed flooded toilet with dirty footprints throughout the room. Ok, on to the next room we stayed in and the bed was the worst we EVER slept on and we travel a LOT! The walls are thin and you can hear your neighbor snoring. The grounds are atrocious, there is a total lack of concern by the staff to maintain whatsoever! We saw the same trash in the same place for 3 days. There are only 3 restaurants with the same lack of concern by the staff…such as simple requests were not met, like request a spoon to stir coffee…it never comes…most times we had to ask repeatedly for what should have been simple requests. The beach area is as big as a postage stamp and was NEVER EVER cleaned up. The pool was filthy with debris and cloudy. If you have loud screaming children and love LOUDER than LOUD music you may like this property. There is no relaxation to be found. We rented a jeep and the second day it wouldn’t start…we were told WE got the key wet which resulted in an additional 40.00 charge. The next day the battery was dead and again it was OUR FAULT(we were told that we left the back door open. The car rental guy blend us and never took responsibility for the faulty Jeep key. This was a most miserable 7 day vacation ever! I repeat DON’Y Go HERE!!!!
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May 21, 2023Great place to relax 😎
Great place to stay for our 1st all inclusive. Service was great. Issues w/electricity going off, but it did not last long. Beach was awesome & clean. Daily Activities with Juan was a blast. He was awesome and made sure we had what we needed. Thank you Juan for being a great addition to Sunscape Sabor Cozumel.
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May 20, 2023ESCAPE SUNS ESCAPE
Beautiful area in Cozumel. Staff very friendly, Rodolfo, Juan X2, Xana, excellent service. The room are very old and not kept up. Is almost imposible to get out of the bathrooms if you don’t have a strong grip in your fingers to open the 1/2 inch latch to upen the door ( my mother-in-law got trapped in her bathroom and needed rescue because she couldn’t grip the latch ) the shower pressure is non existent if you use soap forget about taking it off. The beds are hard as a rock I have back problems and I’m not asking for a therapeutic mattress but somehting soft the where do ware out that you can feel the springs of the bed. I hope they would do something fue that this property has a lot of potential. I couldn’t give you any info on the alcohol because I didn’t drink. The food. Was good can’t complain Mexican food is always good.
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May 13, 2023
Great Week at Suncape
Had a great week at Sunscape. Was concerned about the reviews I had read and came to the conclusion it depends on what your expectations are. The resort is modest compared to others I have stayed at, but the property is very scenic, easy to navigate, Room were comfortable and clean. If you are expecting top notch food and booze you should pay more and try another resort but we were satisfied with food offerings and drinks. The access to Secrets Market Buffet was critical to round out food options. Staff in all areas of the hotel did a great job. For the cost we would return.
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May 09, 2023
Great time with family and friends
we had a great time. Food was delicious. the place could use some updating however it didnt stop us from enjoying our time there. Beach was beautiful and calm however its rocky so I would suggest water shoes as a must.