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Hotel overview


Location

Cozumel
Cancun International Airport (CUN) : 59 miles
Cozumel International Airport (CZM) : 10 miles

Property information

Year Built: 1996
Total rooms: 218

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Ratings & reviews

TripAdvisor traveler rating

4.0 4087 reviews
  • 5.0 star tripadvisor rating
    Our Yearly Family Trip

    Small quaint beach resort. Very friendly and accommodating staff. Our oceanfront room was only about 40 feet from the waters edge - just incredible. We could snorkel and kayak from the beach with all equipment included. Plenty of chairs and towels at the beach and the pool. The rooms were very clean and nicely appointed. A/C worked great. Housekeeping and room attendant were very friendly and helpful. Entertainment and activities for everyone. Food was very fresh and offered healthy options. We were a group of 10 (2 families - parents with younger adult kids) where Sunscape provided something for everyone and allowed us to spend time together. All inclusive app made planning the day very easy as restaurants hours and menus and activities changed daily. Good variety of activities for all ages and interests too. (Even had a karaoke night for little kids, was only about an hour long but I thought it was a nice activity even though everyone in our group was too old) Just one of many thoughtful and inclusive activities. If you do plan on staying, I would recommend contacting the resort directly for information as the Hyatt website contains many errors. For example room service is not offered although the website states that it is. Overall beautiful amazing place to stay and experience Cozumel.

    May 26, 2024
  • 3.0 star tripadvisor rating
    I wouldn't return. Staff was lovely, but facility needs some upgrades. Disappointing beachfront. Water was cloudy.

    I wouldn't return. Staff was lovely, but facility needs some upgrades. Disappointing beachfront. Water was cloudy. Beach chairs were in need of upgrade.

    May 24, 2024
  • 3.0 star tripadvisor rating
    Ok, but food could be better

    Got pretty sick from the food, they don't have very high food standards and several things didn't looked cooked to a high enough temperature. it is pretty basic and no frills but location is beautiful if you don't mind being 20 minute taxi ride from anything else. most staff are very nice. room is good and clean.

    May 21, 2024
  • 3.0 star tripadvisor rating
    Good location, below average food

    If you’re diving the reefs, you are at the ideal location. However be warned, even as a guest they charge you $10/day/person just to get picked up on their dock. The food is below Cozumel average. Only 20% of what we ate could be called “good”. Look for a good price and it’s worth it. It’s a cheap budget hotel, pay accordingly.

    May 15, 2024
  • 1.0 star tripadvisor rating
    Unfulfilled Promises: A Blunt Review of Sunscape at Cozumel

    Despite having stayed in numerous hotels for business purposes, my recent experience at this hotel has left much to be desired. Particularly when compared to its larger counterparts such as Dreams and Secrets, the overall value proposition here falls short. Here are some key areas of concern: Restaurant Service: Regrettably, the restaurant service here ranks among the worst I've encountered. Despite extensive travel, I've never experienced such lackadaisical attitudes towards customer satisfaction. Several factors contribute to this dismal experience: There is a notable lack of urgency among the staff. Seating capacity is consistently overextended, resulting in lengthy wait times. Even with a concise menu, no efforts are made to streamline the ordering process and minimize delays. A significant portion of the staff demonstrates rudeness and apathy towards guest satisfaction, which directly contradicts the "unlimited experience" promised. Check-in Experience: Upon arrival, I encountered an unsettling interaction with a staff member. Despite presenting my official driver's license, I was met with abrupt questioning about alternative identification. This insistence on a secondary form of ID, seemingly based on my appearance and language spoken, was not only offensive but also indicative of a need for improved sensitivity and professionalism. However, there were a few positive aspects worth mentioning: The kids club exceeded expectations, with dedicated and respectful team members providing an enjoyable experience for all. Housekeeping staff maintained high standards of cleanliness, ensuring our room was immaculate regardless of our departure time. Resolution: Following our feedback on the subpar restaurant experience, the Restaurant Manager made efforts to rectify the situation by arranging daily reservations. While this improved our dinner experience, other meal times and the bar service continued to disappoint. Despite our reluctance to continually address these issues, the overall meal experience remained inconsistent. In conclusion, I regret to say that I will not be returning to this hotel and cannot recommend it, particularly to those accustomed to the standards set by Dreams and Secrets. The disparity between the high price tag and the quality of service renders this establishment an unsatisfactory choice. I sincerely hope that the management and staff take these criticisms constructively and implement meaningful improvements for the benefit of future guests.

    May 06, 2024