TripAdvisor traveler ratingbased on 3747 reviews
minutes from Puerto Vallarta International Airport, so you will be sure to arrive quickly at your hassle-free destination. Take a stroll on the world
famous El Malecón, explore the history of Old Town Vallarta, savor authentic Mexican cuisine, or simply sit back and enjoy the scenery. Sunscape
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3747 reviews
Stayed here the second week of march and have absolutely nothing negative to say. The staff were incredible, the food was always satisfying and the location was ideal. Special shout out to Yvan and Rony at the lobby bar who never let out drinks go empty! Can’t wait to return here.
A wonderful vacation! Great resort and staff !
We were here February 19-26, 2020. Myself, my husband and in laws, and 2 small kiddos. We have stayed at this resort before, and have always been pleased. From the moment we set foot on the property, we were treated like family. Manuel and Jorge are amazing, and went out of their way on a daily basis to make our stay perfect. We so appreciated the hard work, all the extras, and smiles laughs. All of the staff we encountered were helpful, kind, and ready to please. The kids club staff were amazing, and had lots of fun things for the kids to do. We were there over Mardi Gras, and my niece got to participate in an amazing Mardi Gras parade on the resort. We ate most of our food off site, in town, but the breakfast buffet was good, lots of options. Yes, the resort is older, but well maintained with some recent upgrades. Rooms were clean, and the house keeping was wonderful. The pool area is large, and clean, and the beach in front of the property was also large and had good sand. Love the vendors on the beach, respectful, and have great items to sell. The hotel is very close to downtown, quick, cheap cab ride. Overall, a great experience for the money! So many great memories made. ! We were so sad to leave, and so sad to hear of the resort closing due to COVID. We are sending prayers to everyone there, and hope you are all well. We will be back! Thank you !
Best Resort Vacation!
Of all the family trips we have taken, my kids insist that our stay at Sunscape Puerto Vallarta was by far the best (even better than our stay at a 4-star resort in Hawaii). When we arrived, Gabriela’s welcome at the front desk made us feel immediately at home. The entire staff was welcoming, friendly, and incredibly helpful throughout the duration of our stay. The rooms were impeccably clean, and our girls were delighted when Elizabeth went the extra mile to leave fun paper bouquets after making the beds for them to find upon returning to our room at the end of the day. I was impressed by the endless activities and entertainment and the constant enthusiasm of the staff. The food was great with a large variety to choose from (one of my favorites from the buffet was the au gratin vegetables in the mornings...delicious)! The staff at the restaurants were amazingly attentive and Miguel, our favorite server, would even ask about our well-being if he noticed that one of us decided not to join the others for a meal. The incredible staff really make this resort stand out, and we will look forward to many more return visits in the future!
Wonderful hospitality and a great family resort!!!
From the moment we set foot on the property, we were treated like family. From Ishmael’s friendly smile and his tidbits of advise as he brought our bags up to our room, to the excellent service we received from Miguel in the World Cafe (a true asset; he had our coffee and juice ready at the table every morning before we sat down and always greeted us like we were his only guests), the entire staff to a person worked tirelessly to make our vacation special. You can tell that this resort is well managed! Although the resort is older, it was well maintained and it appeared that the accommodations had been nicely updated relatively recently. The pool area is large (great that the resort staffs it with lifeguards; not all do) and the beach in front of the property was also large and had good sand. We especially appreciated the fact that the property was close to downtown Puerto Vallarta with all that it offers (loved the street tacos)! If needed, the concierge had lots of ideas for off-property excursions (there are many; try them). In all, a great experience for the money! We will be back! Kudos Sunscape Puerto Vallarta! Chris
Not 4t but amazing
This hotel is not 4 star. It is a little tired on places but......the staff are 5 star. Big shout to Jose Luis the pool waiter. Anna, Carlos capitan rodresus, and the entire team. Nothing is too much trouble they are truly amazing ......thankyou