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Hotel overview
Sunscape Coco Punta Cana - All Inclusive is anything but ordinary. Day and night, the fun never stops for families, singles, and couples. Sunscape's world of Unlimited-Fun® gives you one of nature's most pristine beaches, 24-hour room service, top-shelf spirits, daily refreshed mini-bar, and spectacular ocean views, all while experiencing the special feeling of being welcomed as a most honored guest.
Fun in the sun awaits at the beach and pools. Fabulous a la carte restaurants and tropical drinks are all part of your escape. The resort features a luxurious tropical atrium, outdoor theater, pool with two waterslides, spa with world-class amenities, Explorer's Club for kids, and Core Zone for teenagers. Fantastic golfing, shopping and nightlife are all nearby.
Enjoy six amazing first-class restaurants including a buffet, three a la carte options, a grill and a café, each offering a unique experience and flare. Be tempted by tasty international and island specialties and four bars serving unlimited premium beverages.
The first-class spa features a massage and facial center with hydrotherapy rooms, soothing signature treatments, couples treatment rooms, oceanfront massage options, and brand name products, all built specifically for your relaxation and comfort. The state-of-the-art fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, life-cycles, and step machines.
Property information
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Hotel details
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1385 reviews
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Jan 12, 2025Mediocre
Just returned from this resort . Let’s start with the pros : 1. Juan, Elvin and Lois on the beach provided top notch service with the beach beds and drinks . 2. The beds were comfy and rooms tidy daily. 3. Short walk down the beach to wild beach for pretty pics 4. Entertainment staff 10/10 Cons: 1. our room was overbooked so we were “upgraded” but had to pay for it 2. The mini bar in room only has beer (2) soda and water. We asked but were told no wine in room unless we purchased a bottle and it’s only restocked 1x / day 3. The only white wine available besides champagne was Sauvignon blanc (we think) but were never shown the bottle 4. No conditioner, lotion, or hair dryer in room upon arrival. We asked for some to be sent and they said they don’t have conditioner. 5. Bars were frequently out of cranberry, fruit , and wine by the afternoon so drink options were limited 6. Bartenders rolled their eyes when asking them to prepare more than 1 drink 7. The bartender in the swim up counted her tips in front of waiting guests and then walked away leaving one bartender to serve everyone waiting 8. Dinner reservations were a challenge. We woke up super early every morning to book one for the next day . 9. Pool chairs are limited or not available if u don’t reserve them early. The sign says 45 mins and we will remove your items if not used but no staff ever came through to do so . All towels were gone by the afternoon 10. Food was just ok and drinks while eating were also a challenge due to low staff 11. Smokers everywhere 12. Toilets flooded by the pool one day and no water available 13. The swim up pool was full of teens and kids so we didn’t use and the adults pool was cold and no seats available In summary, we didn’t think this was a 4 star resort as advertised and def not all inclusive like others we’ve been to . Management came through while we were there but didn’t stop to ask guests anything
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Jan 12, 2025
Expect queues and upgrade to the Sun Club
Beware the Sun Club is different to Sun Club Adults Only!!!! We had to pay $300 extra to be moved to the Adults Only side despite already paying for the Sun Club to get away from children! We booked through Love Holidays and were only given the option for “Sun Club Junior Suite”- nowhere mentioned this was the Family side- and we met quite a few other people which this had happened to as well. The Adults Only side is definitely worth it- top shelf alcohol and relatively fast service. Yuika at the main bar was amazing! They could make any drink you wanted (provided they had the ingredients- all the bars were often running out of certain alcohols and mixers). I recommend the banana mamas and the frozen margheritas! There was little to no bed service- we were offered drinks to be brought to us 3 times over the whole week. Lots of people reserving sunbeds so very hard to get one past 9am, and lots of broken chairs when you do finally find one! Nicki minaj and bonbon were great entertainers, but the entertainment only came on our final 2 days. You book dinner through the Hyatt Inclusive app, and we nearly managed to go everywhere. Beware you will probably be waiting 30+ minutes for your reservation- even the main buffet had queues to enter. The Tierra restaurant was the only restaurant we didn’t have to wait for and the food was 10/10! They bring various meats to your table and cut it in front of you. Our maid Miguelinas did an incredible job every day, always putting in extra effort to make the room nice and ensure our fridge was always filled. Overall I think Sunscape would be a great hotel if it wasn’t so understaffed or if it was managed better.
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Jan 11, 2025Good
The best of thing was the entertainment group it’s excellent group !!!! Of 10 it’s 100 but about restaurant attendance it’s bad it’s to slow and need more people in high season!! The food in the buffets it’s very good but the food in some topic restaurants it’s so so and the customers service toooo slow and some food it’s so so
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Jan 10, 2025Great for Partying, Terrible for Relaxing
The resort is overcrowded, and the lines at the bar and coffee station are terrible. The staff is okay, but the room cleaning is terrible. We had an iron but no ironing board, a coffee machine but no coffee, and only one towel. We asked for more and left generous tips, hoping for improvements, but nothing changed. Sleep quality was poor: the music was blasting until 1 a.m., and you could hear neighbors talking. Calling the front desk was pointless, as their line closes at 10 p.m. The pool and beach are nice, but if you want a chair, you need to be up by 7 a.m. The buffet is nearly empty an hour after it opens, with only terrible options left. While there’s unlimited à la carte dining, getting a reservation is almost impossible. Even if you get one, there’s a 50/50 chance you’ll be forgotten and not served. This is a great resort if your goal is to party all week and not sleep. However, if you’re looking to recharge and relax, I’d recommend going elsewhere.
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Jan 10, 2025Absolutely disgraceful SUNSCAPE COCO PUNTA CANA
Let’s see where to start: 1 People/workers are horrible 2 Rooms very dirty and outdated 3 Food mediocre at best 4 Bartenders, waiters, all stuff very unhappy and not willing to help 5 Long lines everywhere (coffee bar, buffet gourmet restaurants, reception etc) 6 housekeeping almost inexistent, have to bag for a towel, toilet paper, battle of water 7 extremely loud late at night Whoever manages that place, is very incompetent or they do it intentionally and train the staff as well so they save money otherwise I can’t explain why they have that attitude. This was the worst all-inclusive resort I’ve ever been too. If you value your many and wanna have a nice vacation please, please don’t go there. Pay couple of hundred dollars more and go to a well known hotel. I would NOT recommend to anybody this piece of garbage resort. By the way, we are not picky by any means but this place was a disgrace. Apple vacations and trip advisor should not rate this place with 4 stars, no way.