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Hotel overview
Sunscape Coco Punta Cana - All Inclusive is anything but ordinary. Day and night, the fun never stops for families, singles, and couples. Sunscape's world of Unlimited-Fun® gives you one of nature's most pristine beaches, 24-hour room service, top-shelf spirits, daily refreshed mini-bar, and spectacular ocean views, all while experiencing the special feeling of being welcomed as a most honored guest.
Fun in the sun awaits at the beach and pools. Fabulous a la carte restaurants and tropical drinks are all part of your escape. The resort features a luxurious tropical atrium, outdoor theater, pool with two waterslides, spa with world-class amenities, Explorer's Club for kids, and Core Zone for teenagers. Fantastic golfing, shopping and nightlife are all nearby.
Enjoy six amazing first-class restaurants including a buffet, three a la carte options, a grill and a café, each offering a unique experience and flare. Be tempted by tasty international and island specialties and four bars serving unlimited premium beverages.
The first-class spa features a massage and facial center with hydrotherapy rooms, soothing signature treatments, couples treatment rooms, oceanfront massage options, and brand name products, all built specifically for your relaxation and comfort. The state-of-the-art fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, life-cycles, and step machines.
Property information
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Hotel details
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1840 reviews
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Apr 23, 2025Absolute Waste Of Money
Disgusted In resort now, complaints as long as my arm Staff absolutey do not give a t*ss, already have the money so don't have a care in the world Waiting for night manager but know that's a waste of time If you want to waste your hard earned cash on rubbish then come here Otherwise, take your business elsewhere, the world is a big place, you don't have to settle for this #GetMeOutOfHere
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Apr 23, 2025Disappointed with Our Stay – Not What We Expected from a “Resort” Experience
Disappointed with Our Stay – Not What We Expected from a “Resort” Experience Our family of nine stayed at Sunscape from April 14 to April 22, booking three rooms. At check-in, things seemed fine—staff made an effort to place our rooms close together, which was appreciated since we were traveling with our elderly parents. However, that’s where the positives ended. While the rooms were large and spacious, they were far from clean. Two out of our three rooms had non-functioning toilets, we had frequent issues with both hot and cold water, and the in-room phones didn’t work. The walls were paper-thin, making for many sleepless nights. Navigating the dining situation was also frustrating. Booking restaurants through the app was a nightmare. We were not informed ahead of time that several restaurants were not part of the all-inclusive package unless you paid for a Sun Club upgrade. As a result, access was limited, and reservations for the few available restaurants were nearly impossible to get. We ended up at the buffet more often than not, where the food was mediocre at best—often cold, even when arriving right at opening. Finding a spot by the pool or beach was another daily challenge. If you didn’t claim a seat early in the morning, you were out of luck. The beach experience was further hindered by relentless peddlers who approached us non-stop throughout the day. One bright spot was the Amstar staff. They were courteous, helpful, and made booking excursions easy and enjoyable. Their positivity was a stark contrast to the rest of the resort staff, who were inconsistent at best. While we understand traveling to another country involves some language barriers, the level of miscommunication we encountered was beyond what we expected. Overall, this was our first and last visit to a Sunscape resort. The experience did not match the vacation we planned for or expected. Attempts to address issues with staff were routinely brushed off, which only added to the disappointment
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Apr 22, 2025Truly amazing!!! Hope to make it an annual trip!
The staff made the entire trip! Check in was smooth and we got upgraded to Sun Club for minimal cost. The room was beautiful and in the perfect location. The resort was very clean. Food was delicious. Joan, Yurke, Jinnette and Deivi at the adult SunClub pool were so amazing!! Knew our drink order and always smiling! Bombon and Ana were the best and kept everyone dancing and participating in activities!! We miss them all!!
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Apr 22, 2025
Carlos is the best!
Carlos, at the kaleidoscope buffet, at sunscape Coco was the best! A great smile to start the day off and a warm welcome for dinner. The buffet was excellent but Carlos made it that much better. He was attentive, always smiling, always ready to help with whatever we needed.
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Apr 22, 2025Amazing experience!!!
The hotel is really good, neat, clean and organized. Entertainment crew always on point. Food was really good as well. Beautiful views, room service always perfect. Chicken legs was the funniest!!!! Loved and would recommend it to anyone