TripAdvisor traveler ratingbased on 237 reviews
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TripAdvisor traveler rating237 reviews
Not what I expected
The property is beautiful but a list of things I found wrong has me smh. I really hate to write anything negative here because the front desk gal, Lilian, was super nice and amazing while checking in. With that being said, I am highly disappointed because of our room conditions. I was hoping it would be cleaner due to COVID but as you can see in the pictures taken moments after our check in, I was disappointed. 1. Starting off with the tv and the remote. The remote did not have batteries. We had to ask for some. Then, the tv didn’t work at all. Every channel we surfed said ‘channel not available” so we gave up. 2. The carpet was not properly vacuumed 3. Stains in the sofa couch my son was supposed to sleep in 4. Holes in the drapes. (See pictures) It’s a shame so many things are wrong with this room but for the price I’m paying and staying here two nights, I did not expect this. I hope they can make it right.
Nice Room, Insane Deposit
I prepaid for my room online. Nowhere did it mention I would be responsible for a 250.00 deposit at check-in, so bear that in mind. Room was nice and clean. The front desk staff was very helpful and nice. Front door seems to stick a little when walking in, but otherwise a nice visit.
I recently checked into Staybridge after entering the room I found it to be horrible. I had to check out, cleanliness you would think would be of high priority right now. I travel a lot but I will not be staying at Staybridge Omaha anymore I really like staying there.
Adequate if you are traveling with animals
I can't think of another reason to stay at this hotel. If you are concerned about Covid 19 and cleanliness this is not the place for you. Or if you must stay here due to its proximity to your needs - bring cleaning supplies and disinfecting wipes. I am very glad I did. The front desk staff does not wear masks, but the housekeeping did. most of the guests I encountered were also not wearing masks and not practicing social distancing. I was traveling with cats, so i felt as if I couldn't be too choosy. I listed my home and needed to be away. They were well behaved and we left the room cleaner than we found it. I was grateful to be able to vacate early and not have to stay another night. The dishes in my room had caked food on them, there was trash from the last guest, the carpets were stained and frayed. There were obvious handprints on the closet & bathroom doors. The couch lacked support. I wanted to just suspend in the air while I was there, it was not a relaxing experience. It was also very loud whenever anyone speaks in the highway and doors close very loudly. I will say it is clear they are not doing anything above and beyond to protect their guests from the pandemic beyond closing amenities.
We stayed here previously and where happy. Unfortunately, we wont be returning after this stay. Our room was gross. Crumbs on the kitchen counter, food stuck to the cooktop. Couch and desk chair so dirty that we put sheets down before sitting on them. The shades have stuff splattered on them. Obvious they just swept/mopped the middle of tile flooring. Hair, crumbs, and hair holder along the edge of the bathrooms. They are supposed to be doing extra cleaning for COVID-19-yea right. I brought Clorox wipes and wiped everything down that we could and tried not to touch as much as possible. Didnt say anything to the staff as I didnt want them coming in when I already wiped it down.