TripAdvisor traveler ratingbased on 174 reviews
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TripAdvisor traveler rating174 reviews
The kitchen suite was very well equipped and clean. The suite area a little small but cozy. The bedroom area was a little tight with two queen beds and the bathroom was small and needed to be mopped but adequate. Overall very clean but the foyer hall and elevators needed to be mopped.
Staying here for a few weeks... my first impressions were good. Easy check in, fast, and friendly. Everything works properly. Here is a checklist of all the pros and cons at this Staybridge Suites. STAFF: 5/5 LOCATION: 5/5 CLEANLINESS: 5/5 SOCIAL HOUR: 5/5 POOL: 4/5 PROS: *Plenty of room *Very clean hotel *Pool & Hot tub *Free Wi-Fi & Ethernet Connections; stable *Mon-Wed free food downstairs/social hour *Housekeeping *Staff friendly *Comfy beds & great shower *Location is great *Safe location CONS: (Not really much cons) *Wi-Fi was good, honestly. But the Ethernet speeds weren’t really different from the wireless Wi-Fi. No internet disruption while playing on my PS4. Stated stable, especially considering I’m on the 4th floor sorta in the middle of the hotel. It’s free internet, so you can’t complain.
Not what I was expecting...
I've stayed in StayBridge hotels before, so I booked a room at this hotel with confidence and a certain level of expectation. The check-in process was smooth, and the receptionist was friendly and welcoming. Then, it all went down hill from there. The room was outdated, in need of dire makeover. Paints were peeling off in several spots (mostly on doors), the furniture seemed very worn out, and, worst of all, the room smelled like someone tried to mask cigarette odor. After the initial night, I was again disappointed, this time at the breakfast bar. The breakfast host seemed more interested in watching the TV than serving the guests. I noticed that they had run out of orange juice, and when I brought it up to her, she said they were out. I was expecting her to fill up the machine with more orange juice from the back, but I was wrong... The breakfast menu also left something to be desired. I hate to say this, but this is the worst StayBridge hotel I've ever stayed at. I don't normally write reviews, but this experience compelled me to write one.
This Hotel Spoils It For Many Others
I visit Virginia often. I mean, probably once a month. It's always nice and I never have a hotel problem, but this one spoils it for all. It's my hands down favorite! The suites are modern and spacious. Full fridge, double queen beds, wine glasses, and two TVs in a one bedroom suite. The staff is lovely and accommodating. The complementary breakfast is good. I generally don't like hotel scramble eggs but this felt like breakfast at home. I plan to try this brand in different states to see how they measure up.
Home Away From Home
I have never given a review on tripadvisor but could not go this time around without a big shout out to Staybridge Suites. When searching for a hotel to stay in most guests look for comfort, cleanliness, safety and a fair price. When staying at Staybridge we found so much more than that. It was our home away from home! I want to give a HUGE shout out to those who really made our stay more than we could have ever asked for. Cierra and Jessica are two of the front desk clerks. Absolutely AMAZING ladies, You both go beyond just being professional and good at your jobs. I can't say enough about these two ladies and the effort and kindness they showed us. I appreciate you both so much. Your professionalism with a personal touch is exactly what all hotels need. IT IS TIME FOR A PROMOTION! Another person I would like to give a shout out to is Lee. I have never seen such eagerness to assist a guest with anything and everything possible from a hotel maintenance man. You are a special young man who on several occasions made our stay there less stressful because of your kindness and professionalism. Again, I will say it is TIME FOR A PROMOTION! Raven in housekeeping! Always there for whatever we needed and always with a smile. Promotion Time! I think it is so important to recognize these staff members for all of their effort. I hope that their employer will do the same! As far as the hotel itself goes we were very comfortable. The breakfast and social hours were great because we were able to meet other guests. Overall, our stay was AWESOME! Thank you again to all of you.