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Ratings & reviews
TripAdvisor traveler rating371 reviews
Will get legal representative to help me with this matter because I had the wrist experience at that hotel no offer to accommodate they issues as far as another room no refund had to leave in the middle of the night
The worst hotel!
Incredibly disappointed with our stay here. Despite booking our room directly with the hotel 10 days in advance, upon our arrival we were informed that our room was sold out. The reason we booked at this hotel was because there was a large enough suite that would accommodate our whole family. Obviously our whole family wanted to be together for Christmas as any family would. Unfortunately due to no fault of our own we ended up being spread apart in 3 different rooms across 2 different floors. Also to note, we were at the hotel exactly at 4 pm to check in. Due to the delays and confusion with our check in we barely made it to the grocery store before they closed on Christmas Eve. The entire process was incredibly stressful, frustrating and disappointing to say the least. In addition, during our stay an entire load of laundry was destroyed while in the hotel dryer. The dryer lint screen was covered by a screwed on piece of metal that shredded and snagged every piece of clothing. We were promised a $75 credit as compensation that we have yet to receive. The supervisor on duty, Danielle was very polite and tried to make things better. We were provided the GM Valorie’s contract information. We have since reached out to her. However her response up until this point has been less than professional boarding on hostile and rude. As of today, 8 days after check out, we have yet to receive any promised credits or even our security deposit back. Despite our unfortunate experience with our Christmas stay, we have tried to be as understanding as possible and change our plans to make the best of the situation but feel the need to express our dissatisfaction and question how an error like this could have happened. I hope the hotel will conduct an internal investigation to prohibit this from happening to another family and ruining yet another vacation. In addition, the room description states there is a “stove” in the room. We planned to bake Christmas Cookies as a family only to find that the “stove” was actually only a 2 burner cook top. This terminology (stove) is misleading/ easily misunderstood and likely should be changed to a more accurate description of what is really available. Thank you for your consideration.
Mid week stay
Birthday day and a sabres game. Spent te with family and friends. The location is great. Close to every thing. Plenty of shopping and restaurants. We always choose this location, the staff is always friendly and very helpful.
Very well thought and runing hospitality thinking on customer.
Cleaned, tide, new, everything in the right place and everything you need in a very convenient price. Excelente customer service and nice staff. We were very confident. There was a mistake from air agent and they fix it changing the room for a better one no extra with the best attitude.
2 bed room hotel room !!
I had an awesome stay . Super accommodating. Our room has 2 bed rooms and slept 6 people if you needed. Conveniently located near the airport and our job site. They even served breakfast . Very accommodating and convenient