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402 reviews-
Bad stay in Williamsville, NY
We stayed at this facility on 9/28 and found that our room (202) was in the process of renovation. The refrigerator, stove, microwave, etc., were all missing...as were drapes (see pics). The clerk at the desk said that no other rooms were available, but that we should contact a manager about the situation on Monday (today). I called, but the manager didn't respond. I think that other motel options in the area would be better choices.
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Fair
I was not happy with our stay. Our door would not lock so we could not keep any of our belongings in the room when we left. We had to take everything with us. The hot tub was disgusting and had nasty film stuck to the tile, the only good thing was the breakfast.
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Horrible
The room was dirty. The breakfast food inedible and the bed thin and hard s a board. Don’t stay there
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Last time!
We booked a room through Expedia. The hotel canceled the room on us without notifying us until we checked in and left 4 of us without somewhere to stay. Even though it was not Expedia's fault they came through. We have stayed here before and each time the hotel looks more run down, now they are doing stuff like this to customers new management is not as good.
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Dated rooms/noisy
Hotel hasn’t been renovated in years if not decades. Totally dated- carpet in rooms had odor. Bathroom not modernized. In addition was staying on 1st floor room and noise level from above was ridiculous. Yelling and stomping all night long. Called front desk twice and they did nothing. I’m a regular Wyndham customer with family in this area- will never stay here again.