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2169 reviews
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Jun 24, 2025Expensive parking but great location
Stayed here for 2 night and was caught off guard at the $150+ parking fee for the hotel garage. Wished I had researched further before choosing this hotel. Nonetheless, its location was perfect for touring Philly on foot and lots of shopping and restaurants all close by!
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Jun 23, 2025Look for better options
The first day I checked in I was given a standard room when my reservation was for King Deluxe. I had to go back to the front desk to have the room changed. The staff at the front desk were unfriendly and that was first impression. I stayed three nights and none once the house keeping tidy up the room. I even went physically to the front desk to request housekeeping service , but nobody showed up to tidy up or drop off fresh towels. The TV stand and the desk connected presented a serious hazard. They both were wobbly and unstable. A child could easily pull them down, very unsafe. I found the room dusty and had a carpeting that have seeing better days.
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May 31, 2025
Great location but not enough staff
Arrived at 545pm to check in and they had one person doing check in. The line took more than 45 minutes. The person in front of me returned while I was checking in as he was given a room that was already occupied. I received my room key and went up to my room to also be given a room that was already occupied. Fortunately for the rooms we were given we didn’t even walk in when we saw the stuff but imagine if other people had gone in and taken stuff. Also at 12 30am the fire alarm went off. It continued that way for twenty minutes stating that an alarm was pulled and they were investigating and to stay put. Twenty minutes is a long time to not give any sort of update on what’s happening. The next day we found out that there was indeed a fire in a room and it was contained. Room was dated and they had marks on bathroom walls. We tried going to the bar but the draft beer was not working. It was in a great location. Front desk was overwhelmed at checkin. For hotel of this caliber more people should have been working.
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May 29, 2025Fire in hotel in middle of the night - old and dated hotel
I travel a lot for work and stay in a wide variety of hotels every month, so I’m used to all sorts of experiences - some great, some not so great. Unfortunately, this stay was the worst I’ve had so far. The hotel itself has a prime location, but that’s really the only positive. The decor is tired and dated, my room was extremely dusty, and the bathroom sink wouldn’t drain properly. The pool area was old and unappealing, the restaurant and lobby were a bit depressing, and the beds only came with a very thin sheet. When we asked for a proper blanket, they just gave us another thin sheet, which didn’t help much. Still, all of that I could deal with. The main problem happened on our last night, when a fire alarm went off around 12:30am. It was very loud and kept going for at least 20 minutes, repeatedly telling us to “await further instructions.” Since we were on a high floor, I wasn’t sure whether to stay or start heading down the stairs. I was waiting for updates from the hotel, but even though they’d been texting us information throughout the day, they didn’t send anything during the alarm. Eventually, most of us decided to start going down the stairs. It was a slow process since some guests were elderly and others had small kids. When we finally got to the lobby, the fire department was there and said it was safe to return to our rooms. What was really concerning was that the hotel staff never addressed what was going on - no one spoke to us in person, no texts, no announcements. We all stood in line for about 30 minutes waiting for elevators to get back upstairs. I contacted the hotel the next morning to express my concerns, and they simply said: “Good Morning, the alarm was indeed a real fire in a bedroom and thankfully no one was hurt. A guest left a candle lit in their room and the curtains caught fire. We will not be issuing any compensations but will offer a complimentary 1pm late check out if needed.” They didn’t even mention their total lack of communication during the event. I definitely won’t be coming back.
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Apr 28, 2025Just ok
The people werent friendly, the restaurant was uninviting and the bed was terrible. The roof top pool was closed for a month. I don't recommend this hotel to anyone. Wait one good thing was the Bellmen were very nice and wanted to truly help me. The receptionist didn't want to help me. And the restauarant...what restaurant? No servce. I won't go back.