TripAdvisor traveler ratingbased on 2835 reviews
Sonesta ES Suites Orlando offers a convenient International Drive location near Universal Orlando, Sea World and Walt Disney World. With a fresh modern appeal, all guest suites, public space and dining options have been completely reimagined. Offering brand new One and Two Bedroom Suites, the Pour Lobby Lounge, a new take on Happy Hour and an on-site Shoppe convenience store. The hotel also offers Wi-Fi Internet ($), onsite fitness room, heated swimming pool, hot tub, laundry, a shuttle ($) to Walt Disney World and Universal Orlando, and an adjacent I-Ride Trolley Stop which provides transportation to Sea World, Aquatica, Wet N' Wild, and the Orlando Premium Outlets. Guests appreciate this contemporary hotel near restaurants, shops and attractions easily within walking distance.
Walt Disney World/Universal Orlando Shuttle
The theme park shuttle will not operate when the hotel initially resumes operations. The resumption of this service has not been identified at this time and will depend on any applicable social distancing ordinances, local guidance, and operations feasibility.
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Wireless Internet
- Shuttle service to Walt Disney World & Universal Orlando
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating2835 reviews
The hotel was great, clean and such occimidating staff. I definitely will come back again and stay here. The pool area was great too. Thanks for a great stay. The managers GM Maureen and AGM Danny were very helpful. Orlando the maintenance manager was also very helpful and friendly.
Sonesta ES Suites
This is absolutely the best place to stay in Orlando. I am here for work and I was given a great rate. Everyone at the hotel is so helpful and nice. They know me by name and always ask if they can do anything for me. It is also in an excellent location. There is so much to do, see and eat all within walking distance. This is my first travel position and I feel like I have chosen the absolute best place to stay with the most awesome staff. I give 10 stars!!
Couldn't quite believe our suite here, it was a sumptuous size, full of comfort and was more akin to a small apartment, than a hotel room, and with a kitchenette to boot! Such luxury ensured our stay, that started with a friendly and efficient check-in process, indeed the staff whilst low-key were both at all times, and enlivened by great swimming facilities, was very comfortable from start to finish. Our only minor quibble is, that whilst the breakfast was good, tasty and came in bountiful amounts, there wasn't a lot of variety in the foodstuffs offered, which meant after 7 breakfasts they all became a little samey and so-so. Being on International Drive it goes without saying it is centrally positioned, and there is a frequent bus service to the main features at Disney and Universal (and back again) morning, noon and n ight. All in all a fabulous place to stay!
We arrived here 4 days before your lockdown began so can’t comment on breakfast, rooms we great nice and spacious. We stayed in 2 bed, staff were very friendly and helpful. The suites were situated right near lots of restaurants the icon wheel crazy golf, so was plenty to do in evening without having to drive.
Comfortable and Clean for Long-Term Stay — Excellent Customer Service
I give this hotel 4-stars (really wish I could give 4.5). The customer service was excellent, even from the managers. I was a long-term resident of the hotel due to covid-19 restrictions that prevented me from going back to work. Although, the hotel had to adopt safety and cautious measures, they still made things possible (new sheets, towels, toiletries, etc.). They were at half the capacity of staff and still managed to be friendly, welcoming, patient, and attentive. The staff (front desk, housekeeping, etc.) always checked on me to see if I needed anything and didn’t make me feel weird whenever I kept extending my dates. I initially went to the hotel thinking I’d be there for 2-3wks only to find out that I’d have to keep extending my stay. The hotel gave me the impression of an apartment and was very comfortable. I was able to take online classes, host virtual meetings, cook breakfast/dinner, utilize the gym, and watch television in peace. I really wish I could give 5-stars but the other guests at the hotel really messed that up. I was there for almost two months and guests hosted parties with loud music at odd hours of the night, hung in the parking lot while drinking and playing music, and sat in the stairwells. Unfortunately, I had to call in complaints multiple times on the late night parties at least every other weekend. However, no matter which hotel you go to you’re taking a risk when it comes to the other hotel guests. Other than the guests, the hotel was more than what I expected for a long-term stay. If I’m ever in the same situation, I’ll definitely return to Sonesta for future accommodations. Thanks for making my experience a pleasant one!