Hotel overview

Sonesta ES Suites Orlando offers a convenient International Drive location near Universal Orlando, Sea World and Walt Disney World.  With a fresh modern appeal, all guest suites, public space and dining options have been completely reimagined.  Offering brand new One and Two Bedroom Suites, the Pour Lobby Lounge, a new take on Happy Hour and an on-site Shoppe convenience store.  The hotel also offers Wi-Fi Internet ($), onsite fitness room, heated swimming pool, hot tub, laundry, a shuttle ($) to Walt Disney World and Universal Orlando, and an adjacent I-Ride Trolley Stop which provides transportation to Sea World, Aquatica, Wet N' Wild, and the Orlando Premium Outlets.  Guests appreciate this contemporary hotel near restaurants, shops and attractions easily within walking distance.

Walt Disney World/Universal Orlando Shuttle

The theme park shuttle will not operate when the hotel initially resumes operations.  The resumption of this service has not been identified at this time and will depend on any applicable social distancing ordinances, local guidance, and operations feasibility.

Housekeeping Service
-In accordance with state and local laws as well as CDC guidelines, the hotel will offer the below housekeeping services:
    Each suite will be fully cleaned before a guest’s arrival according to Stay Safe at Sonesta brand protocols.
    Daily light touch housekeeping service will be discontinued.  Guests will be able to have towels or linens exchanged by room delivery or at the front office.
    For guests with longer lengths of stay, a full housekeeping service will be scheduled after your 7th night.
    Additional housekeeping services, if required, can be purchased.
-The above schedule will remain in effect, and may be altered, as per guidance from the State of Florida and the CDC.

Pool, Hot Tub, Game Room, Exercise Room, Laundry Room, and Courtyard Sitting Areas
-These public areas will remain open to guests, however social distancing guidelines will be in place and occupancy may be limited.
-Due to reduced capacity levels, per social distancing guidelines, we cannot guarantee every guest access to our public areas at all times.

Lobby/Pool Bar
-The Pour, our Lobby/Pool bar, will not initially re-open with the rest of the hotel.  An exact date of resumption of operation of the Lobby/Pool bar has not been identified at this time.
-There are several restaurants and lounges within walking distance of the hotel.  The front desk will be able assist with questions.

Property information

Last Renovation: 2014
Floors: 5
Suites: 146

Save up to 40%

Plus, earn 5,000 Rapid Rewards points per member or save $150 per vacation package. Book a flight + hotel package of $500 or more and save $150 when you use promo code 150OCT20 at time of booking. Hotel savings requires a three-night minimum stay, and varies depending on date of travel. Book by 10/26/20 by 6:00 p.m. CT. Like this deal, but want more flexibility? Look for the Search More Options link to change your length of stay.

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory For Incidental expenses that may be incurred by the guests during their stay, the Hotel requires guest to present a valid credit card at check-in. Credit cards will have a “hold” placed on them for up to $200 per stay. Credit cards presented at the desk must be presented by the cardholder and accompanied by the card holder's photo ID. Any guest that does not comply with this policy will not be allowed to check-in into the hotel and no refunds on room and tax will be provided.
Advisory Hotel fee payable to Hotel in the amount of $17 (USD) per room per night (tax inclusive). The Hotel Fee includes the following items:• Self-Parking; • Wireless Internet.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
- Self-Parking
- Wireless Internet
- Shuttle service to Walt Disney World & Universal Orlando

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Ratings & reviews

TripAdvisor traveler rating

4.5 2835 reviews
  • 5.0 star tripadvisor rating
    Great location

    The hotel was great, clean and such occimidating staff. I definitely will come back again and stay here. The pool area was great too. Thanks for a great stay. The managers GM Maureen and AGM Danny were very helpful. Orlando the maintenance manager was also very helpful and friendly.

    Oct 10, 2020
  • 5.0 star tripadvisor rating
    Sonesta ES Suites

    This is absolutely the best place to stay in Orlando. I am here for work and I was given a great rate. Everyone at the hotel is so helpful and nice. They know me by name and always ask if they can do anything for me. It is also in an excellent location. There is so much to do, see and eat all within walking distance. This is my first travel position and I feel like I have chosen the absolute best place to stay with the most awesome staff. I give 10 stars!!

    Sep 24, 2020
  • 5.0 star tripadvisor rating
    All fab!

    Couldn't quite believe our suite here, it was a sumptuous size, full of comfort and was more akin to a small apartment, than a hotel room, and with a kitchenette to boot! Such luxury ensured our stay, that started with a friendly and efficient check-in process, indeed the staff whilst low-key were both at all times, and enlivened by great swimming facilities, was very comfortable from start to finish. Our only minor quibble is, that whilst the breakfast was good, tasty and came in bountiful amounts, there wasn't a lot of variety in the foodstuffs offered, which meant after 7 breakfasts they all became a little samey and so-so. Being on International Drive it goes without saying it is centrally positioned, and there is a frequent bus service to the main features at Disney and Universal (and back again) morning, noon and n ight. All in all a fabulous place to stay!

    Jul 30, 2020
  • 5.0 star tripadvisor rating
    Lovely stay

    We arrived here 4 days before your lockdown began so can’t comment on breakfast, rooms we great nice and spacious. We stayed in 2 bed, staff were very friendly and helpful. The suites were situated right near lots of restaurants the icon wheel crazy golf, so was plenty to do in evening without having to drive.

    Jul 25, 2020
  • 4.0 star tripadvisor rating
    Comfortable and Clean for Long-Term Stay — Excellent Customer Service

    I give this hotel 4-stars (really wish I could give 4.5). The customer service was excellent, even from the managers. I was a long-term resident of the hotel due to covid-19 restrictions that prevented me from going back to work. Although, the hotel had to adopt safety and cautious measures, they still made things possible (new sheets, towels, toiletries, etc.). They were at half the capacity of staff and still managed to be friendly, welcoming, patient, and attentive. The staff (front desk, housekeeping, etc.) always checked on me to see if I needed anything and didn’t make me feel weird whenever I kept extending my dates. I initially went to the hotel thinking I’d be there for 2-3wks only to find out that I’d have to keep extending my stay. The hotel gave me the impression of an apartment and was very comfortable. I was able to take online classes, host virtual meetings, cook breakfast/dinner, utilize the gym, and watch television in peace. I really wish I could give 5-stars but the other guests at the hotel really messed that up. I was there for almost two months and guests hosted parties with loud music at odd hours of the night, hung in the parking lot while drinking and playing music, and sat in the stairwells. Unfortunately, I had to call in complaints multiple times on the late night parties at least every other weekend. However, no matter which hotel you go to you’re taking a risk when it comes to the other hotel guests. Other than the guests, the hotel was more than what I expected for a long-term stay. If I’m ever in the same situation, I’ll definitely return to Sonesta for future accommodations. Thanks for making my experience a pleasant one!

    Jun 17, 2020