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Hotel overview
Sonesta ES Suites Orlando opening on 15th November 2021, offers a convenient International Drive location near Universal Orlando, Sea World and Walt Disney World. With a fresh modern appeal, all guest suites, public space and dining options have been completely reimagined. Offering brand new One and Two Bedroom Suites, the Pour Lobby Lounge, a new take on Happy Hour and an on-site Shoppe convenience store. The hotel also offers Wi-Fi Internet ($), onsite fitness room, heated swimming pool, hot tub, laundry and an adjacent I-Ride Trolley ($) Stop which provides transportation to Sea World, Aquatica, Wet N' Wild, and the Orlando Premium Outlets. Guests appreciate this contemporary hotel near restaurants, shops and attractions easily within walking distance.
All of the suites offer full kitchens and the common/outside seating areas remain available for guest use. Several grocery stores are located within a few miles of the hotel and grocery delivery options are available as well should guests wish to purchase breakfast items for their own use.
Walt Disney World/Universal Orlando Shuttle
The I-Ride Trolley system is also operating; however, schedules are currently reduced (additional fee required for I-Ride Trolley).
Housekeeping Service
- Each suite will be fully cleaned before a guest’s arrival according to Stay Safe at Sonesta brand protocols, which operate in accordance with state and local laws as well as CDC guidelines.
- The hotel does not offer daily housekeeping service. Guests will be able to have towels or linens exchanged by room delivery or at the front office.
- There are numerous restaurants and lounges within walking distance of the hotel. The front desk will be able assist with questions.
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Self-Parking
- Wireless Internet
- Walt Disney World/Universal Orlando Shuttle
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
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Great stay
We had a 1 bedroom suite, large fridge/freezer, toaster, coffee machine, rooms we're good size, light clean every 3vdays deeper clean every 7 but towels changed every couple of days but can ask for extra, bed very comfy, staff lovely especially Vanessa on front desk, she is just a pleasure, would definitely recommend , location is perfect
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Very comfortable
The room was perfect for me and my daughter. It was nice to have a separate bedroom from the rest of the area and a kitchen to meal prep for the long tournament days. The staff was really friendly and helpful. Julio, the overnight clerk, was a great help to me for rebooking my room for an extended night. He was patient and was able to get me in the same room.
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Amazing Hotel in a perfect location
Just a perfect hotel in a perfect location, the staff at the front desk were amazing and very friendly in particular Vanessa. our room was incredible, so clean and very comfortable. The bed was also comfortable and the sheets were very soft. My wife and I were here from the 1st May to the 15th with our son and his girlfriend before flying down to Miami for a week and the 5* hotel we stayed at was awful compared to the Sonesta and we wish we had stayed a 3rd week here. You are literally 20 mins from every theme park. I would be very happy to come back and stay here again.
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Deposit
Although I really enjoyed my stay here and the staff were very helpful, I was told my safety deposit would be refunded within 30 days, it's now been 31. I was made aware of the refund upon checking out. Shame really as I would have rated 5.
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Positives and negatives
It’s only fair to start with the positives because there certainly are a few. This hotel is well positioned for a family Florida holiday particularly if Universal is the destination and fairly close to the Disneyland Paris also. This hotel also is also situated near many options to eat, drink and shop and is opposite Icon Park. Staff were great, really friendly and helpful, pool was warm and allowed to bring your own drinks (and food) poolside which was a nice touch, hot-tub was super warm and both pools were open long hours with free towels. Air-con very good but a little loud. The main gripe I had with the rooms was they weren’t very clean and certainly weren’t cleaned often enough, we had an anti-slip shower mat in the bath/shower that was filthy underneath, I don’t know how this had been missed. There is no bar at this hotel which also led to a lack of general atmosphere and gathering areas. Really depends on your budget, if it’s is cheap and cheerful you are looking for and only used as a base then I would possibly recommend, do check out alternatives though.