TripAdvisor traveler ratingbased on 459 reviews
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TripAdvisor traveler rating459 reviews
Great staff & location Very helpful Clean safe Wish the pool was open But ok due to Covid Definitely recommend Well run organized Property Take advantage of The great galleria location Shopping & restaurants
It was a great choice for a long term stay. Price was affordable during the pandemic and the room had everything i needed from small living room to dining table and kitchenette. Location is perfect. Joey at the reception was very nice and helpful and the guy from maintenance was very nice. The only comment is it needs some renovation and had some maintenance issues.
great experience and my 2nd time staying here. With all the challenges going on in the industry, my experience was very good. Hotel is clean the staff was very accommodating will be back for sure. Location and area was great.
Big let down
I checked in, unpacked and settled in only to find out that the toilet didn't work. The valve was turned off and looks as though it had been leaking. I turned the valve back on, but still no water. I went to reception and was told that I could use the public restrooms on the first floor, as there was no one on premises that could repair it, really? I asked for another room and it was disgusting with food scraps everywhere and no sheets, went back again and got another room, this room had no A/C, I went back again. The response was; "so what are we doing here, do you want ANOTHER room?'. As if I was really bothering this guy by wanting a working room. Finally the fourth room was fine. It took over an hour of my time to do all this and there was not even a hint of an apology or sign of remorse of any kind. I get that this guy was alone on second shift, but this is a direct reflection of the hotel's management. At check out, I was never asked how my stay was. Horrible! Stay away.
Pick another Hotel
☹️ The room is spacious and has a full kitchenette however shared door with neighbor next door allows for noise from other room to easily and clearly permeate into adjoining room. I travel a lot for business and have NEVER had this problem, even when there was an adjoining room. The front desk staff upon check in was nowhere to be found, not a buzzer nor a bell is available at the front. I had to shout for someone for quite a few minutes. I would suggest booking with other comparable hotels in the same area, amenities would be the same but no ridiculous noise.