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Hotel overview
Location
AnaheimProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy -
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy -
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information -
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1280 reviews
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May 17, 2023BEWARE THIS HOTEL!
BEWARE THIS HOTEL! It is run by complete incompetents who will overcharge you, and who have no idea how to refund you. After multiple promises to refund an overcharge all I saw were more erroneous pending charges added to my credit card, then COMPLETE radio silence. I had to call the Corporate Customer Service line who is supposed to help. It's been two weeks and the charges are still on my credit card. The hotel staff kept us in the lobby for 1.5 hours as they fumbled around trying to refund my credit card and were rude, dismissive and unhelpful. I didn't want to leave without my refund, because at that point, they had already given me incorrect information on multiple facets of my bill. I just had zero confidence that this was going to be done. And I was right! I opened up a complaint with their corporate helpline, but when I called back today, the corporate helpline said that of course the property was being unresponsive with regard to the details of this concern. At this point, I feel like it's retaliation because I was insistent that somehow they refund me when I was trying to check out of the hotel and/or provide proof that the refund was initiated. They refused any alternate method of refunding me, i.e. cash or sending me a check to my home address. Horrible, horrible customer service. Tainted my Disney experience and memories. This hotel group is like a low rent, dollar store version of a holiday inn with seedy suits and all- save yourself the work on the back end and go to a Marriott or Hilton property who have professionals working there. I've spent HOURS trying to get these charges reversed. Just not okay.
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Apr 29, 2023Not great, probably would not stay here again.
Overall this hotel is ok, not great and less than what was expected for a good neighbor hotel of disneyland. We had a few problems, nothing terrible, just annoying. I have detailed the pros and cons we experienced. The pros: comfortable bed, fridge and microwave in room, decent size bathroom, ART bus location is right outside The cons: door handle was almost impossible to open, had to have management give us the tip that you have to do a trick to open it, bathroom toilet was breaking so constantly were concerned it would overflow or not flush, you can hear everything from the hallways and next door rooms it was very noisy with crying kids especially at midnight when trying to sleep (I am not super picky and it was very loud), icemaker was broken on our floor, coffee stand was never able to make anything more than just brewed coffee despite menu listings (and the brewed coffee was not good), the restaurant and bar closed at 9pm and so after a long day at disneyland was never able to actually enjoy anything there, the ART bus never showed up on time and would then not be able to accommodate everyone who was waiting for it (this is probably more of the ART issue than the hotels problem), they didnt have daily maid service which is fine but with the all wood floors and long days if you forgot to get towels at front desk each night it was kind of a pain. So just beware that it is less than what is advertised on website and don't have very high expectations.
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Mar 28, 202329 a night to park!
They charge 29 dollars a night to park which is expensive. Might as well pay a bit more and go to a nicer hotel with FREE parking. Room just okay. Will not be staying here again based on the parking cost.
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Oct 26, 2022
Overall good for the price
Overall an average stay since we spent most of the day at Disneyland/CA Adventures. Beds are comfy but do squeak a lot. Breakfast doesn't have too many options and we ended up eating at Starbucks. For the price and distance to park it's a great stay. Our main complaints was that one not a big deal but the safe didn't work and was broken and there was no turn down service. The biggest caution is to ask for a room not facing the highway since it's very loud at night. We had no idea and were not able to change our rooms.
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Sep 22, 2022
Awful service not recommended foe business.
Not recommended for business travel. The good: the room was reasonably comfy, clean, with typical amenities. Reasonably quiet. The bad: had a reservation and arrived for check in at 5 pm. Exhausted and needed to work before dinner. No rooms available (?!) and had to wait. The lobby is small, cold and uncomfortable, nowhere to sit with phone plugged in. Restaurant closed on Monday. While I waited they checked 2 people in ahead of me. Annoying but whatever they finally check me in. I go To room on 3rd floor and oh great neither room key works &$@#. Back down to get new keys right as the front desk is handing my work colleague her key-for the same room. OMFG. But I am strong, I am patient, I’m not a Karen. So they give me a new room and finally get settled. After a long work day on day 2 i get home and no housekeeping was done. Whatever, I’m strong, I’m patient, I crashed out. Day 3 in the am I realize this means I have no coffee. But I am strong, I’m patient. I’m not a Karen, I run off to work with no coffee. In the evening I get more coffee from the front desk, “all I had to do was ask”. Well all you had to do was tell me, but I just think that and don’t say it - I’m not a Karen! Day 4 am I have coffee, yay, but forgot no housekeeping means my bathroom floor is now full of wet towels and only small dry ones left after the shower. I guess this is my bad? I should have planned ahead…just not used to this for business travel. A crazy day at work, the. In the evening I have a great meal of mussels in a garlicky sauce and just a few too many cocktails. This will matter for the next part. After a 6am work call in the room with a headache, i have a dry and gross garlicky mouth. Go to take a shower. Oh crap I FORGOT ABOUT THE TOWELS. I dry off with a wash cloth. Go to brush my teeth oh crap I AM OUT OF TOOTHPASTE. I’m not feeling strong right now. I am a little crabby, not at my best. I go down to the little shop next to reception. No toothpaste there. So I go to reception to request some, there is a long line of people checking in or out. I am not one to cut in line, but for a possibly quick request, it’s okay to ask, right? I thought so. I politely ask and this rude b*** cuts me off before I can finish “I am helping this customer you will have to wait in line”. I am now broken. I am still strong but I am not patient and she may have just made me a Karen. I dont demand to see the manager, there may still be hope for me. But I do say somewhat loudly “the service here is terrible”. There, that got her! “Thank you have a nice day” the b*** says with snidely. OMG that pissed me off more than anything which was obviously her goal. I am now late and run to my room grab my crap and go to meet my colleagues with nasty garlic hangover breath breath. I go back to my room after breakfast and there are other workers at reception (in addition to the b***) so I ask the other ones for toothpaste…. And this b****…this b**** she immediately reaches inder the counter and hands me toothpaste. Like…it was right there the whole time? And you wanted me to wait in line for this? I became a Karen today. “So it was right there and you wanted me to wait in line? You need to learn what triage means and how to do it. You could have just handed it to me”. The b**** omg this freaking b****. “I know what triage means and I needed to take care of the other customers first”. “You may know what triage means but you choose not to do it since you could have just handed it to me”. “Thanks for the suggestion, HAVE A NICE DAY!!!”. Hey, b**** this 1 star review for your understaffed overpriced zero service hotel with the gross green pool is for you. Have a nice day!