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TripAdvisor traveler rating74 reviews
Stunning Hotel with 5 Star Service
My partner and I had the pleasure of staying here in early February. Everything from the front desk, lobby bar, and Lizzy's Starlight Lounge were wonderful. The employees were friendly and the views from Lizzy's is stunning! The room was luxurious, the bathroom was nicely updated and modern but a bit small. but understandable in San Francisco. The shower gel available in the rooms is simply heavenly! Location of the hotel is perfect and the building has a lot of history to it. It's an easy walk to the shops around Union Square and Market Street, and super easy to hop on the Cable Car to get to Fisherman's Wharf.
Great customer service and understanding
We were planning on travelling from Australia to the US in June, however we needed to cancel the trip due to Covid-19 travel restrictions. I spoke directly to the hotel who totally understood and refunded our deposit in full. It could have been easy for them to simply say you can have a credit to use within 12 months (like other hotels are doing) however it is very difficult for international travellers to be able to use the credit. Thank you Tony for your understanding.
Very small bathroom but the room was comfortable. I liked the wine tasting in the big lobby. Scalars restaurant in the hotel had great Italian food. I did sneak across the street at the Chancellor Hotel for their breakfast buffet. It can not be beat for $20.
2 day stopover
Unfortunately, this stay was tinged with knowing our cruise to Hawaii on the Grand Princess had been cancelled the night before while we were still in Las Vegas! Having said that, the staff were wonderful. We were going to celebrate our Ruby Wedding on the cruise. They upgraded our room and sent us a bottle of Prosecco, fruit, cheese and toast. A lovely and much appreciated gesture. The room was not huge but was fine. We had a bath with showers over. This was fine. Toiletries provided. The bed was very comfortable. From 17.00 to 18.00 there was free wine and small pizza bites in the main foyer. The staff were very helpful and friendly. The only down side was La Scalia for breakfast. Very expensive for what as served.
Fools the Customer
This Hotel has fooled us. We had stayed in this hotel from 5th March and checked out on 9th March 2020.We were shared Wifi Password without intimation that it is chargeable and on our day of departure from the hotel, in the morning around 5:15 there was a paper on the floor with Credit of 135.08$. On further enquiry at the reception we were told that, these charges are for the WIFI which we had used in the hotel.We told the concern person that we were not informed about it prior and it is incorrect to charge without letting the customer know about it prior. I will not recommend anyone to visit this hotel where the hotel staff cheat with customers.