TripAdvisor traveler ratingbased on 19889 reviews
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
•In-room Keurig® coffee maker with Starbucks® K-Cup® Pods
•Unlimited local and toll-free calls
•Access to Fitness Center
•Two bottles of water
•Covered self parking
•Concierge notary services
•Boarding pass printing
•Safety deposit box access
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating19889 reviews
Silver Legacy is a good place to relax and have fun. The rooms are clean, quiet, and comfortable. The casino is large with occasional excitement. Decent variety of restaurants. Numerous screens in the Sportsbook.
Very poor guest “Awareness” or consideration.
Many of the staff I encountered at the Silver Legacy Resort were square peg/square hole, round peg/round hole and robotic. The approach that the hotel guest is the most important consideration is sorely missing. 1) At check-in, when I happened to be standing in the wrong area, the way I was “instructed” by the front desk manager to wait in a different area was abrupt and insensitive. 2) When it was my turn, I asked the desk clerk about my room, she said I was being given a nice room. 3) As I was handed my room key cards I asked if there was a map of the resort (The Resort was a very large complex). The desk clerk said it was on the back of the key card folder. It was obviously a small folder so I asked if there was a larger map and the desk clerk replied “That’s it!”. I did not try to look at the map until I was up in my room. 4) The 5th floor room had been given had a view of the roof top of the lower attached structure and a view of the side of the adjacent parking garage that was a few floors higher. Actually not a very nice room. 5) My room was also missing a refrigerator so I called down and my room was changed. (Apparently, the rooms were in the process of being remodeled and I was given one of the remaining non-updated rooms.) 6) I went back down to the front desk to exchange my room key and I happened to be attended by the previous clerk who had checked me in. She began to interrogate me as to why I was changing my room. I chose not to engage in that conversation. 7) As she was giving me my new room key card I told her that when I tried to read the map that it was near impossible to read the resort map on the key card folder and I asked her once more if there was a larger map. This time, she retrieved a map that was three times as big. I asked her why she hadn’t given me that one when I specifically asked for one at the time I had checked in. She replied “You have one now!” 8) This morning at 9:30, house keeping simply opened my door without knocking to see if my room was occupied. She was not wearing her name tag. 9) There were more issues but I think this is sufficient.
I've written many reviews in the past about the quality of gaming at Silver Legacy, particularly their video poker. I wouldn't bother planning a trip there anymore unless you are willing to put up with the same kind of games you can get most other places in Reno. The Silver Legacy once had Full Pay Deuces Wild, Full Pay All American and other competitive games. Even though their casino reps bragged to me that "the games would be there when I returned" when they responded to my previous review, that is not the case anymore. This is still a good destination for a good time. However, there are better options in Reno these days. For one thing, downtown Reno on Fourth and Virginia is now home to dozens of feral vagrants who make it into the casino and try to bum money off of players. Not good. In addition, the comps at Silver Legacy are no longer as good as they are at some of their competitors, especially on South Virginia. If Silver Legacy later decides to reintroduce Full Pay Deuces or some other full pay video poker, I will revise this review to reflect that. Personally, if I were on staff, I would put in Full Pay All American Poker and advertise it to the hilt. It is a difficult strategy that very few can play perfect or close to perfect, so they would not really stand to lose much.
Beautiful rooms, great dining opportunities, not overly crowded game tables, and nice people make this hotel one the nicest.The view from the room was great. The dining options in the immediate area are terrific.
Horrible Cheating players and scamming them
So I came here with my family during a concert and my families all have friends who went as well. They all told me horrible stories about how they won in slot machines and in tables but the casino said they did not win and made excuses even small amounts like 1-10 dollars at the slots. At the tables my Mother said she would have won 5000, but the dealler said she was new at gaming and said she didn't know if she won, however according to everyone else at the table, She won. What they did was quickly took away the cards and toss it under the deck and also switch the sign to a different bonus and then talk to the manager. The manager said lets check the video and they said she infact won but the camera does not record the signs, but they were suppose to record the signs as well. So they scammed her out of her losing money. My parents friends all reported that they won in slot machines (the newer ones) and the slow did not pay them their earnings. They talked with the maintenance man and he said the same thing to all of them "You probably spend it all" He did not even check the history or even bother with it. He just hit cash out button and told them and left. He was suppose to check the machine history but he didn't he just kept telling the same story. When we were leaving Reno apparently no one had won, but some of the other people who went suspected foulplay as well with Reno casinos.