TripAdvisor traveler ratingbased on 19903 reviews
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
•In-room Keurig® coffee maker with Starbucks® K-Cup® Pods
•Unlimited local and toll-free calls
•Access to Fitness Center
•Two bottles of water
•Covered self parking
•Concierge notary services
•Boarding pass printing
•Safety deposit box access
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating19903 reviews
No non-smoking room
I booked this property over a month before my stay requesting a non-smoking room. Showed up to check in and was told only smoking rooms were left. I explained that I have children with me and this was not acceptable. Asked to speak to a manager who said too bad you should have checked in earlier. Not acceptable. The manager offered to comp the resort fee. Wow really I just want a room that doesn’t smell like an ashtray. Was given no further assistance other than told to call other hotels and stay elsewhere and they would try to refund me my original night. Try to refund me a room I never got to stay in? Had to find a room at another property which cost me over $150 more. Don’t book rooms if you don’t have them. I tried to call Caesars and tell them my story and they told me to call Silver Legacy. Silver Legacy told me to call Caesars. I think they do this so you get so frustrated you give up. If I could give 0 stars I would.
Nice room idk about the area
We stopped by only for one night. My 1st time in Reno. Hotel is clean, comfortable, has coffee machine. Missing some bottles of water. Checking in was fast and super friendly staff. The hotel surrounding area seems dangerous to walk. A lot of homeless and dirty streets. I think is a good place if you just stay in the hotel and move inside one hotel to another from the walk through (3 hotels connected inside) I’m giving 3 starts because the casino was laking waitress, the customer service player area had a huge line and just 1 person working, area outside not safe to walk. I will never comeback to Reno, I love gambling but this casino is not for me.
We were upgraded to a corner room on the 21st floor. We had a great view and the elevators were very quick getting us up and down. The check in was very easy. We did not eat at any of the restaurants and the casino is pretty much basic. The three hotel/casinos are tied together. It was a little difficult navigating them and also getting in from outside. The parking garage was easy enough getting in and out.
Check-in was smooth & quick. Room was nasty not even covid clean. Hair all over bathroom. Called down they sent housekeeper up and she laughed and said she knew it was that way cause it wouldn’t come up. Floors not vacuumed & mirrors filthy. They just don’t give a dang. We went and gambled for a while never seen a waitress or ever a drink of anything. I would not give a star but it’s required.
Birthday Getaway amid Covid
First of all, check in was smooth! There was a line on a Friday afternoon, but it went quickly. Temp checks upon check in. Room was updated, clean (even tho we extra sanitized just in case) and very nice. We were pleased with the entire room. Pictures are attached. The room was the best part! The AC was kinda funny. Seemed like it worked one min and didn’t work the next. One time it blew hot air. It wasn’t bad enough for us to call downstairs though. Not a lot open in terms of food. The food court only had the pizza place open and yogurt. There is a Mexican and a sushi place and they were both closed. Not sure why. It’s food. Just don’t open the bar. Speaking of bars there were 3 open but If you couldn’t find a table to be served you couldn’t get a drink. Unless you were gambling and those waitresses only come by sporadically no matter how much you tip. This was true for all casinos on the Row. There was an all night café open next to Silver legacy and and few others places. They will give you a list of places when you check in. We had to be understanding of the circumstances with Covid. But without those things it makes Reno really kinda boring. Pool had a capacity limit. May want to call before you head down to make sure it’s not at capacity. The pool bar is open and they had a server. We didn’t see mask stations in the casino, But we did see hand sanitizer. Places to check out: *Grand Sierra Resort (a lot More open and to enjoy than any other place) *Toucan Charlie’s buffet in the Atlantis- yummy and format was great being that they had to make changes due to Covid. MAKE A RESERVATION!