TripAdvisor traveler ratingbased on 241 reviews
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Parking Fees: A daily parking fee will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice.
Ratings & reviews
TripAdvisor traveler rating241 reviews
Location of hotel is right next to Universal Studios and City Walk. Great spot if you want to be close to LA sties like Dolby Theater, and Mans Chinese theater, just about a 10-15 min drive. Marc at the valet will set the tone when you arrive. Have a sports question just ask him. Max at check in was just the best. We had a very small issue with out tv in the room, and he made sure it was taken care of right away. And Jesse at the bar was also fun and friendly, makes great drinks. Shuttle runs every 15 minutes to City Walk, or you can walk. But just know, it’s uphill from the hotel so a lot easier on the way back if you don’t want to wait. I would certainly stay here again.
Good proximity to Universal Studios - average room
We picked this hotel based on it's proximity to Universal Studios and it was great for that. The hotel is clean and large. The only king room they had left when we checked in was on the 1st floor, which we said was ok. Getting to the room felt like we were being sent down to the basement. The hallways were very long and narrow. Once we got to our room, it was a nice room, but strangely plain with what appeared to be sound proofing panels on the walls. They seemed to work, because the room was very quiet. There was a large sliding glass door on the room and you could open it and walk out onto a walkway. Once outside you could walk up and down beside all of the other rooms on the 1st floor. We found that to be a little creepy. We put our luggage in front of the door, so that if someone tried to get in, they would at least trip over all of our luggage!! The room was very clean and tidy. It was small, but we were mostly just there to sleep, so it was ok. The bathroom had a large walk in shower with great water pressure. The hotel has a shuttle that will take you to Universal City and we used it to take us to eat and then to Universal Studios. You have to pay to park and there is self parking. We were able to leave our vehicle in the parking while we spent the day at Universal, which was a great perk of this hotel. All in all, if you are planning on going to Universal, you can't go wrong with this hotel. We would stay here again if we ever come back to Universal.
Nice hotel close to Universal Studio's park
Stayed here in December 2019 and used it a base for a day at Universal Studio and then a couple other trips into LA on the subway for studio tours and show tapings. We arrived really early and the front desk staff were happy to check us in. We couldn't get the room quite yet but they let us know where we could store our luggage so that we could go off to the park. Rooms look renovated (not sure when) but everything was clean and looked new. The in room coffee maker was a nice touch. Oh, and they have large jugs of fruit infused water in the lobby - the pineapple one is a hit. The hotel is a 5 - 10 minute walk to the park enterance (depending on if you are coming or going). Would definately stay here again when I return!
Gah. Cheap plastic finish and old smell. Walking distance to universal (the wait for the universal shuttle is longer than the walk). The service is a disgrace. The power went out- no announcement of any kind from the staff for 30+ minutes. No relocation offered. The central line helpless. Yuck. Don’t bother responding with your standard “ I’m sorry you feel this way your experience is not our usual”. I’m never coming back.
Great location and staff
The best part of the hotel is the location to the park. An uber ride from the Burbank airport is under $20 to get here. The shuttle will take you to the park and City walk so you don’t need to bother with a rental car if you fly in. The staff has been great. While the rooms are a bit small due to their age, they are very modern in design and make good use of the space. Good quality bed and linens but a microwave would be a really helpful addition for families. We used the pool area for a few hours. The spa has some issues sadly - it was very green and struggling to heat. Maintenance staff was working on the heat part at least. The pool lounge areas are lovely but due for a new paint job or a deep cleaning. The pool was larger than average and the deep end is 9 feet so there is room for kids to enjoy if. We would stay here again if we come for a Universal only trip and get a good rate.