TripAdvisor traveler ratingbased on 3101 reviews
LocationClearwater - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3101 reviews
Not fun experience with front desk
My family and I spent 2 nights at this hotel. The front desk lady wasn’t kind and were more concerned in keep the desk empty than helping resolving my issue. Long story short, they duplicated my reservation na do end up with two reservations on their system, one was already charged on my card. But She “Smartly" cancelled my paid reservation which was of the less price and charged me again with the highest charge and made me pay that. Who on Earth would choose the most expensive one and would offer that to the customer??? I tried to explain that it was already charged but she didn't want to listen and simply cancelled and refund me that. She actually got really mad at me because apparently she was more concerned with the line that was being formed beside me. That was a system problem and I had to pay the price for a mistake done by the system AND the poor assistance of the main desk lady. She called someone inside and the other lady said, "ops, I already refunded and cannot do anything". WHAT, so because of their lack of attention and their mistake I had to pay more for it??? Anyway I didnt want to argue with her because they were not listening. Besides that, the hotel was full and crowded on Saturday. They are not limiting capacity and it made the pool full with no social distance. I got really afraid to keep my kids there. The rooms are outdated for the price paid. Restaurantes are good and had a great experience.
My wife and I celebrated our anniversary last month here. The hotel is beautifully situated on Sand Key just south of Clearwater beach. I am a gold elite member but was not greeted as such when we checked in. The agent didn’t say whether the room was upgraded or not either. We were told our room had a sunset view but when we arrived in our room, there were 4 coconut trees between us and the sunset and the view was completely blocked. The hotel was not full so they could have easily given us a better room. We said that this was our anniversary but no effort was made to help us celebrate this. No staff recognized this nor was a flower, card, or any gift placed in our room. Even with my gold elite status, I did not feel very elite. The pool is beautiful and we enjoyed the pool and laying out on the deck. The bar refreshments were really good. By 12 noon, the pool was almost full and no one was really following social distancing. We didn’t feel comfortable with this so we went back to our room which was small. Some of the staff wore face masks but were causal about it. I don’t think this hotel is really serious about the virus. They are following the 6’ protocol but they don’t seem to be enforcing it well and are letting guests do want they want. Some followed guidelines but most were not. We left early because there was supposed to be a volleyball tournament to start on the hotel beach front Saturday morning. We were not very encouraged with our anniversary stay given the price per night. The room is small and expensive without a great view.
Terrible example for a class 6 resort, I'm titanium so not a newbie to Marriott's
We had 2 rooms, both ancient, small and in desperate need of updating and this was supposed to be a an upgrade due to my status. Hair in the bathroom, bathroom door barely closed, rust on the door jambs, Sliding door to balcony didn't close well and to lock it you had to a use a flimsy hollow metal bar that had sharp edges all over it, didn't get room service one day and the AC would only go down to 74 and 73 respectively in each room. When you have 4 people stuffed into a room and its 108 heat index, this is unacceptable. For Marriott to say this is a class 6 is not based in reality. I've had much more pleasant stays in class 3's and more physical room in almost ANY Courtyard or Marriott I've stayed at, without an upgrade.
Fun for everyone
This is a great hotel. It's my favorite! We always have such a good time. The starf is so kind. The amenities are great. The pool wasnt too crowded. The beach is very nice, almost secluded in a way. The food was good too. Best of all, everything was clean and housekeeping was great.
Awesome customer service
We stayed here for 3 nights and had a wonderful time. The majority of the staff was super kind, friendly and helpful. The pool was awesome and we had drinks at their tavern and ate breakfast at their restaurant. Both were super yummy. We really enjoyed our stay.