TripAdvisor traveler ratingbased on 3109 reviews
LocationClearwater - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3109 reviews
Sheraton Sandy Key resort was a really nice place to stay if you want it all in one place. Pool and beach. At poolside there’s are plenty of place to sit lounge around. If you like the beach is right there. You can either walk down to the water or they provide shuttle service from sunrise to sunset daily. The staff was friendly and willIng to assist in any way possible. Check in and check out went as smooth as possible.
5 STAR VIEW AND LOCATION
Why did we chose this hotel ?? location, view and the beaches. All our expectations were exceeded – what a fantastic location – so close to convenience yet so far away from anyone else. Beautiful clean beach – awesome sunsets. What do you expect for a hotel that is over 50 years old and the first hotel on Sand Key? We had fantastic customer service from Janet at the front desk from check in to check out. Other great staff that we met were: Fernando and Matt at the pool and golf cart service to the ocean front. This is such a hidden gem and about 30% occupancy when we stayed midweek. Everyone was COVID compliant. The beds were heaven and the balcony enjoyed lovely evening breezes as we watched the sunset. Loved the Hammocks, the pool, the beach, the ambience. We had a wonderful time. For dinner, we ordered take out pizza from Gondolier (5 min drive) and sat on our patio. Delicious huge breakfast at Maggie Mae’s on the bay (5 min walk). Highly recommend Sheraton Sand Key if you are looking for an awesome uncrowded clean beach feel.
This hotel has a beautiful beach and we like to go here because it’s a short drive from our home. We had a great customer service experience. Check in was friendly and I appreciated a 48 hour hotel room vacancy policy in between guests. We ordered take out from the restaurant and they were super nice and it was fast too! The beach and pool were very busy for the July 4th holiday and hard to social distance so we avoided the pool and visited the beach during non peak hours. I re-cleaned and disinfected our entire room when we arrived and did find a cigarette box plastic wrapper on the floor which made me wonder how thorough the room was cleaned prior to me. The hotel is dated and is in desperate need of an upgrade.
Great location and staff
Stayed for 4 nights during the Covid 19 summer of 2020. Staff was great constantly cleaning inside the property. Our rooms did not get service due to protocol until the 3rd day but the staff was great bring towels etc to the room as you left the old towels outside your door. There is about a 5 min walk out to the beach and they do offer golf carts to take you out. We spent most of the time on the beach instead of the pool since it was crowded and hard to social distance. We would comeback and stay again
Disappointed & Disgusted
I stayed here tagging along with my mother-in- law looking for prospective locations for my future wedding. Cydney at the front desk seemed less than enthusiastic about leaving a great first impression, nor did she care that we overlooked a wall with what they called a deceiving "partial view" of the gulf. The hotel was not very busy at the time of our visit, so I did not understand why we could not have been upgraded at check in due to my mother in law's status of platinum elite. Cydney began to stutter and shutter with ummm, ummmm, when we asked about possibility for an upgrade and then finally we were told flat out NO. She frequently returned glances behind her as if she was concerned more about the line forming behind her than giving us a warm welcome. I will not be returning nor can I recommend this property to others. The pool was dinky and the kids overran the pool area all hours of the day and evening screaming and carrying on being heard from our balcony. Food was decent but nothing to write home about. Room small with small shower and accessibility. Quite possibly, if we had been greeted with more sympathy and genuine care by Cydney, or treated like we were valued guests maybe it would have changed our original perceptions. I would rather go back to being a loyal customer with the Ritz Carlton and pay they extra money than to have received that kind of disappointment from Cydney.