TripAdvisor traveler ratingbased on 3084 reviews
LocationClearwater - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3084 reviews
The resort makes up for what hotel staff lacks. Could have been better!
Stayed her for my honeymoon. Despite sharing this, they did not even extend a congratulation to make it special. Maybe it was just too soon after the Covid-19 lock-down to travel, maybe staff were just trying to find their footing after a long time off but the arrival experience was not at all pleasant. the attendant was not pleasant, welcoming and her favorite word was no. Hotel in general was nice, dated but well maintained and clean. Beach was private which was awesome and the pool (though small) and hot tub were adequate. Dining options were very good and all wait times were very short. This resort offered many beach games and there was lots to do to pass the time. I like the resort itself but, room options even for a titanium member were limited. I would stay across the street at the larger Marriott next time. Its not far enough away from the beach and fun to warrant the sacrifices I made to stay at the Sheraton.
Thank you Sheraton Sand Key Resort for a fabulous stay. What impressed me was when I called to confirm my reservation Cydny happily answered all my questions and then asked if there was a special occasion for my visit. I explained my sister and I had cared for our mom 24/7, she had passed away on Christmas Day and we just needed to get away. Cydny was so compassionate and went above and beyond to make our stay extra special. Upon arrival a friendly gentleman met us at our car and kindly gathered our luggage and escorted us to check in. Rana, checked us in and what an upbeat, friendly and knowledgeable young lady. Our luggage was brought to our room and we kidded him we were "The Golden Girls" so any time he saw us he would ask, "How are the Golden Girls today?" Anytime we saw a staff member they always said hi, asked how our stay was going and have a nice day. Compliments to the management team as you have created a positive working environment. Know some reviews were upset with size of bathroom but we actually liked sink and make-up counter outside bathroom so more could get ready at a time. Room was clean, beds comfortable and sunset views every night were spectacular! With a State Park on 1 side and condos on the other, the beach was ours. They even had someone ready to bring you by golf cart between hotel and beach if didn't want to walk. This hotel is away from the hustle and bustle of downtown Clearwater, but the Jolly Trolly stop was at the hotel every 30 mins and just had to show our room key to ride free to downtown Clearwater Beach. The hotel grounds were immaculate! They have a kiddy pool right next to regular pool, a hot tub, fire pit, bar and snack bar, plenty of chairs by pool and surrounding grounds. It had yard games for kids and adults, sand volleyball, corn hole, giant Connect 4, chess, tennis courts and even sand toys for little ones. I even heard a staff member ask kids in pool if they needed a pool noodle, ear plugs or ring toss. They even had water diapers per packaged. We loved the boutique, snack shop and fabulous on site restaurants. There is nothing this resort didn't think of. Thank you again Cydny and Rana for making our stay so special. Can't wait to visit The Sheraton Sand Key Resort again.
Great first stay
Had a wonderful experience at this hotel. It was our first time and we were pleasantly surprised by how nice the staff was, especially Mick. We loved the golf cart ride out to the beach and the beverage truck right to our beach chairs. Tons of beach chairs available and games to play. The club for repeat guests on top floor was well stocked with food and beverages which was nice to have after a long day in the sun. We also enjoyed that the jolly trolley stopped in front of hotel so never had to drive our car once we got there. Walking distance to great restaurants and Dunkin’. We will be back!
Excellent Reservation Assistance
I would like to share that Pamela the reservations manager at the Sheraton Sand Key was extremely helpfully during this coronavirus pandemic. The agency we booked with would not respond to our emails to cancel our reservation. She contacted them and tried her best to help with the situation. Super hotel and staff we will definitely book again through the Sheraton site.
use to be very reasonable & could use points with a nice room.had great clubhouse floor and went every year in may. cheaper to go to nassau for a longer stay. nice area to visit but got too expensive !