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5374 reviews
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Apr 24, 2025Not a happy member
I am surprised how expensive this place was for having such a so-so looking room and amenities. I mean, I travel and stayed in Sheraton in other parts of US, Asia and Europe, and those places always better looking rooms. We had the two queens, facing the harbor. Our standing only bathroom wall wasn't thought of. As if it's unfinished work. Hi-five for the coffee machine in the room, that one is a plus for me. We stayed here for one week, and not the most friendly workers. I walk around evry morning and no even jither to say hello or good morning. I don't know why? The restaurant Romurosa, the hostess there was very rude to us, as if she didn't want to be bothered. The coffee place Strada workers was not happy people at all. I'd day, for being a member I should've been please on my stay. Instead I was a bit intimidated and not a happy customer.
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Apr 22, 2025Great experience
The hotel was beautiful. The front desk person Rosa that took care of us was great! She was very helpful and explained all the amenities at the hotel and made us feel special. The pool area looked newly renovated and had great views of the marina. I would definitely come back again.
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Apr 19, 2025Very Clean Room
Stayed in one of the renovated rooms. The room was extremely clean and I liked the layout. The booth in the room made it easy to have a space to work and enjoy a meal. Beware of the expensive self parking. I liked the store within the resort, again expensive. However, it would’ve been nice to have all of the amenities explained to me when I checked in. I had chicken tacos at the restaurant that were ok but when I ordered the salmon meal, it smelled funny and tasted disgusting. I only had a few bites before I decided it was in my best interest not to eat any more, once again pricey for a meal I couldn’t eat. The service at the hotel overall could use some work. Besides not receiving a briefing of the resort, I ended up stuck in the parking lot while trying to get to the airport to make my flight and continued to get texts about checkout after I had already checked out. Would recommend grabbing food to bring back while you’re out and about and doing the research of things to visit close to the hotel on your own. My room did face the parking lot but I didn’t mind, as I was there for work. Couldn’t get my balcony door open for fresh air. Would also recommend getting a room on the 3rd floor or higher. Beware, you can hear all of the noise from the hallway.
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Apr 14, 2025
Wonderful Birthday Weekend
We’re semi-local, came down for a little get away weekend for my birthday and had an absolutely amazing time. It started off great with the lovely front staff being super accommodating and helpful (shout out Hansel)! We were upgraded to the pacific suite and I would 100% book this room again. It was the perfect space for my boyfriend and I. The resort had lots of fun activities including a yoga class on the lawn, s'more's, and paddle boarding. They have a few pool options with the main one being heated and the poolside restaurant/bar had a great pins colada. We also were able to book a package that came with zoo tickets and the staff was so great at helping facilitate our weekend. Definitely looking forward to going back!
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Apr 13, 2025
Great view of Harbor!
The rooms were comfy, the staff was friendly and the views are breathtaking! There are two hotel buildings; one was newer and had more amenities, but you can take advantage of both no matter which one you were staying because they are only a five minute walk along the harbor apart from each other.