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262 reviews
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May 31, 2020Clean and very friendly staff
Stayed here for a weekend with some friends. The hotel is in the middle of the city so it was super convenient. When we checked in Preston at the front desk was so friendly and nice and was quick to make any accommodations he was so great. The room was super clean and the hotel in general had a great vibe. Thanks to Preston and the staff for making it a great girls weekend.
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May 24, 2020Don’t stay here
Hotel itself was nice but staff was rude and unaccommodating. During check in , the staff didn’t tell us about parking , how to get to my room, breakfast anything. He just handed me my key and started back working on his computer. I had to ask him where do I park and how do i get to my room. The room didn’t have tissue in it 😡😡.. the room was half clean , i found hair on the table. The ice machine on the 11th floor was broke. Not to mention something was flying in our room. I will be emailing the CEO of this hotel bc staff needs lots of training . They all seem to be unhappy here. No welcome to Sheraton or nothing lol “ can i help you “ is what i got
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Mar 12, 2020Good location, ok hotel
This hotel is in a very convenient location, which was nice - easy walk to a lot of things in downtown Raleigh. The hotel itself was ok - nothing really bad, just a little tired and kind of noisy. The only real negative is that the parking structure across the street was full and had to go down the street to park my car - that was inconvenient. Staff were all quite friendly though. It looks like they are doing the best with what they have to work with. The best thing about the hotel was the complimentary breakfast on the club level - good selection, good quality, very clean and well-stocked, friendly staff.
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Mar 09, 2020
Often a busy lobby wih a convention going on
the are clean and comfortable. The maid service is slow. The most negative is the bad service in the dining roo. You can wait over 20 minutes to be seated even if there are available tables. the service is painfully slow. They are just inefficient in the restaurant,
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Mar 05, 2020
Close to the Red Hat Amphitheater...walking distant
Clean, close to restarants .........nice place. walking distanance to Red Hat. Parking across the street. Rooms clean. Employees very nice and helpful.....We stayed there while attending Greta Van Fleet concert.