Hotel overview

TripAdvisor traveler rating

2.5 based on 20 reviews
Dining, amenities and activities
Know before you go
Begin your Philly adventure at the Sheraton Philadelphia Downtown, celebrating a return to the Sheraton brand with all-new rooms and new fitness center in Center City. Part of Downtown Philadelphia's prestigious Logan Square neighborhood, our hotel features redesigned guest rooms two blocks from the Pennsylvania Convention Center and walking distance to Love Park and the Philadelphia Museum of Art. Surrounded by subway and bus stops, and under a mile from 30th Street Station, our central location makes it easy to reach stadiums like Citizens Bank Park, Temple University and historic sites like the Liberty Bell and Franklin Square. As our guest, take advantage of our state-of-art fitness center and free Wi-Fi, and dine at our two hotel restaurants. Plan an unforgettable event in our event venues, able to host 2,200 guests. During your stay, feel at home in a light-filled room or suite with refined décor, a mini fridge, flat-screen TV with streaming services, and views of Benjamin Franklin Parkway.

Property information

Year Built: 1980
Last Renovation: 2020
Floors: 29
Nonsmoking rooms: 759
Total rooms: 759
Total rooms and suites: 759

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 18

Ratings & reviews

TripAdvisor traveler rating

2.5 20 reviews
  • 1.0 star tripadvisor rating
    Very bad customer service

    I would highly recommend avoiding this hotel. They have policies that I've never seen at other hotels, made it very hard to check-in, and then when I decided to go somewhere else they told me I could not get a refund without going through the third party booking company, despite the fact that the issue was on the hotel's end.

    Sep 11, 2020
  • 1.0 star tripadvisor rating
    Dirty smoked filled

    I am dissatisfied with the service here. I checked in and this is supposed to be a non smoking floor, there is cigarette smoke through this entire establishment, I called in regards to unruley guest who have been smoking and messing up my allergies and they said they would send sercurity and nothing happened! I am going to my nieces birthday party who has asthma and allergies like I do and my entire room smells like smoke, my clothes smell like smoke, which is a trigger for our allergies and could exacerbate our conditions! I’m upset and appalled at the service and the way we have been treated at this establishment! I am a member of the Bon Voy and will let everyone know to use only Hilton this is a complete disgrace and it has been a horrific stay. The valet purposefully told me to go into the wrong direction so that I could utilize the valet it had been a complete nightmare at this hotel and I will no longer be using Marriott , Sheraton affiliations! Completely unacceptable service, it is sad because I have had great service at other establishments.

    Aug 07, 2020
  • 5.0 star tripadvisor rating
    Unbelievable Hotel

    I had not really been to a hotel since the pandemic. This hotel is a bit of a walk from Market and it was hot. It was a bit hard to find the entrance as well. There was a line to check in. But the hotel is really nice. I loved our room. The decor was impressive. I loved the smell. Beds were comfortable. Pillows were plush. I was happy with our choice. The problem is that you need a key card to use elevator. They kept malfunctioning. The nearest ice machine was broken. The next one is not close at all. I also wish the rooms had small refrigerators. Nothing worse than traveling and having no way to store food or drinks. No microwaves either. Alot of people were in town for an event and alot of people were hanging in the lobby at all hours. But everyone had their masks on. The hotel seemed really busy.

    Aug 01, 2020
  • 1.0 star tripadvisor rating
    Hotel is dirty and staff don't take social distancing and covid measures

    I had a terrible stay at this hotel last week. Many of the staff did not wear masks properly, some did not wear them at all. They also did not remind guests to wear masks and so there were multiple guests in the lobby most of the time who did not wear masks. They let me change my room because the surfaces of the table were dirty but also in my second room, some of the surfaces were dirty and my bed sheet seemed to have blood stains. I always stay at Marriott hotels and love Marriott for their great customer service but I will not stay at this property again.

    Jul 14, 2020
  • 1.0 star tripadvisor rating
    Not What I Expected 😧

    I feel like I'm at a motel.A Motel For teenagers👀..They're Everywhere!!Is it a party going on?Elevators are dirty,hazards all over..the smell of smoke in the halls. Sheraton owes me 1 G.Palmer RM 2205

    Jul 11, 2020