Hotel overview

TripAdvisor traveler rating

3.5 based on 3340 reviews
Dining, amenities and activities
Know before you go
Just two blocks from the Pennsylvania Convention Center, and in walking distance of Love Park, the Franklin Institute and the Philadelphia Museum of Art, the Sheraton Philadelphia Downtown Hotel is surrounded by the citys cultural and corporate headquarters.Spend the day relaxing at our indoor pool or maintain your routine while on the road at our fully-equipped Sheraton Fitness. Our state-of-the-art Sheraton Fitness center and indoor pool have also been updated, as has our welcoming Terrace restaurant.Our 757 guest rooms complete with the Sheraton Signature Sleep Experience invite you to wind down after a busy day. Modern amenities like flat screen TVs and High Speed Internet Access keep you connected to the things that matter most.Let our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion youd like to celebrate.

Property information

Year Built: 1980
Last Renovation: 2005
Floors: 26
Total rooms and suites: 757

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: Dogs up to 50 pounds are allowed. No other pets are permitted. The following regulations apply: Guests must sign a waiver regarding the pet regulations at check-in. A non-refundable cleaning fee of $50 will be applied at check-in. Pets must be accompanied by owners at all times on a leash or in a crate. Pets cannot be left unattended in a guest room.

Ratings & reviews

TripAdvisor traveler rating

3.5 3340 reviews
  • 5.0 star tripadvisor rating
    Penn Hospital worker

    I just would to thank the Sheraton Hotel for hosting us workers from Penn Hospital. Each night I head for duty I’m greeted with big smiles from the staff at the hotel. Laquon is one of the front desk workers as he is such a cool dude. He interacts with the guess very well and his big smile makes you feel at home. Hats off to him and his co-workers for making our/my stay at the Sheraton Hotel a peaceful stay.

    Apr 20, 2020
  • 1.0 star tripadvisor rating
    NO HOT WATER - zero leadership

    I am a Titanium Elite Bonvoy member- you may not have heard of this level as it requires 75 nights per year to maintain this status. My point is, I stay in a LOT of Marriott hotels, nearly 100 nights per year and I have never been treated worse. I stayed Feb 25-28th and had little to NO hot water EVERY morning. I did have hot water during the evening. Based on a conversation I had with a maintenance person, they are already aware (he asked "what time I showered" and "did I try to kickstart by turning on the sink faucet as well")- two separate conversations on two different days. I went to the front desk- twice. Was told I would get a call, never happened. Logged a call with coporate on 2/28- received an email from the hotel apologizing, which was the minimum I expected. THEY CLOSED MY CASE- I had responded to that email with a question about a refund and points- didn't respond and just closed my case. I called a week later and found that out- was told on that call I would get a call the next day (last Friday, the 13th). Never received a call. Decided to call corporate again today- was told that the hotel told corporate that I never went to the front desk and told them of the issue- WHAT?? This is rediculous. I wouldn't stay here if it was the only hotel safe from COVID-19.

    Mar 18, 2020
  • 5.0 star tripadvisor rating
    Stayed for a concert

    This was the closest nicest hotel to the concert my sister and i went to. They were very nice, the place was very clean, but breakfast service was not up to par. We were seated and sat there for 20 mins before someone coming over to ask if we would like something to drink.

    Mar 10, 2020
  • 5.0 star tripadvisor rating
    Front Office Staff Kind and Helpful

    My wife and I recently stayed for a weekend and Somphone at the Front Desk really went out of her way to make our stay memorable. While the location was great, the updated rooms are nice, her kindness made all the difference.

    Mar 07, 2020
  • 4.0 star tripadvisor rating
    Good Facility

    Was here for an event. Very good facility for event with 700+ capacity and break out sessions. Really liked the food as well; especially the chicken paramasian. The hotel is well renovated now. Rooms are aliso clean.

    Mar 05, 2020