TripAdvisor traveler ratingbased on 2698 reviews
LocationDISNEYLAND Resort Area Hotels
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating2698 reviews
Upcharged for Pets
We booked our room on HotelTonight and on hotel tonight it says "Pets OK under 40 lbs, no fee." I included a picture. So we stayed in the hotel from 08/02-08/03 and we brought our dogs. We arrived home today to find that our card has a pending charge for the dogs. I called the hotel on 08/03 and spoke to Violet (who claimed she was the manager) and she refused to help me in anyway and just told me I had to call HotelTonight. It is not my job as a customer to police websites for these large chains. They have IT departments that can do that kind of work. As soon as the charges actually post on my CC I will be disputing them. Furthermore the room I stayed in 809 had some kind of burns and inkstains (blood??? IDK) on the carpet. When we checked out at 12 the hallway we walked out into smelled like sewage. We will put up with a lot from a hotel when we can bring our pets, but since these rooms are apparently only meant to be occupied by humans good God get your act together. We stayed at a LaQuinta the night before (Which allows pets) and our room didn't look and smell like we were next to a sewage facility. I would also think that with the current situation you would try and take care of the few guests you have instead of screwing them over. So over the next 6 months to a year while this pandemic is still going on and your company is hemorrhaging money, Ill make sure from now on you wont be getting any of mine.
Pool and room are disgusting and sad.
First off you have to pay to watch tv after a $150 damage deposit. Even though the carpet has holes in it already and there was two used In N Out cups on the balcony. Then I tried to use the pool and it hey said that we could not because of COVID-19, no problem with that. We get there and there’s at least 5 hillbillies, drinking vodka in the pool, smoking, flashing their breasts, swearing and harassing the other women who were not in their party including my girlfriend. And I told the manager who raced out there. He Talked to them and they just kept doing it louder and more frequent so we just left. Then the AC did not work. Never stay here again. Nasty nasty place. Not worth it. Spend your money somewhere else. Paying more is better than being ripped off at this place. Fact I’ll never stay at a Sheridan again. I feel so disrespected. I wish I could give it -5 stars.
We felt unsafe, our room wasn't very clean, AC is centrally regulated so you can only adjust the fan from low to high and the room wasn't cool enough for us, no room service or housekeeping for a two night stay due to covid, long walk down Harbor to Downtown Disney passing by many homeless people that were yelling, parking costs too much for an unsafe parking lot, and an unhelpful receptionist in the lobby. Unfortunately, we will not be staying here again. I felt it did not meet the standards of a Sheraton.
My daughter, my two young granddaughters and I booked a room here for our trip to Anaheim. We were charged a parking fee for both nights. They claimed the parking was for guests only. However, we noticed that there was a creepy looking jeep parked in the parking lot with a couple of shady looking guys in it when we left to go to down town disney in the afternoon. When we returned they were still there. We hurried up getting the children out of the car and went straight to our room for the night. The morning we checked out, we all went down to the parking lot with our luggage and there was an old beatup looking car parked two spaces from us with all the doors and trunk opened, garbage bags and garbage piled up inside the car and all over the ground around the car, what looked like a bottle of booze laying on the ground next to the drivers door, a woman crying &screaming hysterically sitting in the front seat and a man pacing around the car that seemed to be drunk or on some kind of drugs, Thank God there was a gentleman standing next to a van on the other side of us that was watching the whole thing too. We immediately got the grandchildren in the car and hurried as fast as possible to get our luggage and belongings in the trunk and us in the car. We went to the front desk and turned in our keys. We told the lady at the desk about what we saw in the parking lot and how scary it was for us and the little ones. She acted like she didn't care at all. We felt since we were charged for secure parking, it should have been just that and we asked for a refund of the parking charges. She refused to give us a refund stating that the people in that car were hotel guests. They looked drunk and on some type of drugs and the car was a hot mess! No luggage, just bags of garbage everywhere. Screaming and yelling going on at 9:20 in the morning. Also, as a side note, do not walk to Disneyland from here. There are a lot of homeless drug addicts along the road by the 7-11 yelling filthy language at you and we also saw human waste on the sidewalk . If you do stay on Harbor, be sure to take your car to wherever you want to go! Especially if you have little ones. We also had no housekeeping and there was dust all over the headboards and furniture. We will NEVER stay at this hotel again!
Great location for Disneyland
This hotel was closer than we thought for Disneyland, only a 10-minute walk up the road for us. It was also close to Anaheim Garden Walk to get dinner and see the light displays. I got a good night sleep on a comfortable bed, however some of the decor was a bit tired and worn a little in my room. We were asked for our preference of view on check-in (of the fireworks, or no fireworks) and were able to be accommodated on the date we stayed. It's perfect for anyone who wants a decent hotel at a price that won't break the bank.