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Hotel overview
Location
Times Sq/Theatre Dist - MidtownProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
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Terrible no refund of what was owed and no reply to email responses from hotel management
Never got back to me never refunded the money owed ignored all emails and the hotel management didn’t reply to any emails very poor service and won’t book with this chain of hotels again , book elsewhere don’t get ripped off there are so many better hotels there find them
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I would avoid this hotel until SEPTEMBER!
The construction makes the stay very uncomfortable. The only entrance is through the garage, which in itself seems like a hazard.I've asked the front desk when will the renovation be done and was told April but the believe more like August. I've visited this hotel for a conference in the past and it was remarkable. For now, I give it One star. I stayed for 3 days and the 1st night I asked for a blanket which I never received and the second night I asked for washcloths which also I never received. It was a disappointing stay.
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Very good hotel family friendly
It was a really good hotel family. Family friendly . Very helpful staff , got early check in miley at the reception was super sweet super helpful . The rooms were very neat and clean the housekeeping use to clean the room on time .Rodrigo at the library bar and cafe was really helpful and the food use to arrive on time and they could cater vegetarian requirement very well
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First Time in NYC
This was our first visit to New York. The hotel is beautiful and within walking distance of all the major tourist attractions. The rooms are modern and clean and the staff is very friendly and accommodating. I would definitely stay here again :)
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Paper thin walls. In need of a remodel.
Hotel is tired and in desperate need for updates. Always seems to be a long line to check in. Walls are paper thin. You can hear the conversation next door or below. When you are in Times Square, people are up at all hours. Had to move in the middle of the night. Second room was a garbage room. Good location.