TripAdvisor traveler ratingbased on 11397 reviews
LocationTimes Sq/Theatre Dist - Midtown
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating11397 reviews
First trip to New York
At check in the manager greeted us very rude and non-welcoming. Upon entering out first room we realized that our shower and television did not work. We were able to change rooms and the second room was fairly dirty with chips under the chair. Hallways reeked of marijuana other guest were very loud. Request for coffee cups in the room was over a 3 hour wait. I would not recommend or return for another visit unless improvements are made.
The staff here is amazing. We loved it and cannot wait for NYC to completely open up to come back. The location is at perfect location between Times Square and Central Park. Would have preferred a mini refrigerator instead of a mini bar fridge.
Clean, comfortable, and quiet
The location was great; near Times Square and Central Park. Parking was easy, but a little expensive. The workers were nice but seemed a little frazzled. The front desk worker was not wearing a mask and was shuffling people around, yet was personable. It seemed clean and safe. The room was very nice. It was nice for our one night stay but if I was going for a while, I might look elsewhere.
Recommend for Families Great Trip
Excellent Location, friendly staff, enormous rooms, great views. We had $30 per day room credit that we spend on breakfast, just across the road from Gallaghers Steak House. We had a fantastic time and I would definitely return
Amazing hotel and staff
I had the pleasure of staying at this hotel for almost three months during the COVID pandemic. The staff were amazingly kind, generous, and professional. The hotel is clean, comfortable, and very convenient to everything. Thank you for opening up your hotel to healthcare workers during this time. I will definitely be visiting you when things are better and recommend you to family and friends.