TripAdvisor traveler ratingbased on 11396 reviews
LocationTimes Sq/Theatre Dist - Midtown
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating11396 reviews
Times Square NYC!
The Sheraton NYC was so nice and accommodating to our staff! They really were all so sweet and nice and helpful. We appreciated all of the security people, managers, front desk associates, housekeepers, Starbucks baristas, bellmen, etc. I just want to say how much we truly enjoyed our stay and we have appreciated everyone so much. Especially Ramon Grullon, he was a very sweet face to see every morning and such great help. Thank you Sheraton
Excellent all around!
The entire staff from beginning to end was very friendly and accommodating. Jake, Eugene, Fish and Bill in guest relations were extremely helpful at every turn. Rika, Peter and Debbie were always going out of their way to help our group with keys and local recommendations. Tom, Rick, Theo, Paul, Jim, and the entire security team were fantastic! They always went above and beyond what I would consider their regular scope of work to make our team feel safe and welcomed in all areas of the facility. Kerry and Jen in events were great and one of my favorite people working in the facility was Ramon. Ramon was extremely friendly and always willing to help myself and our team with any and everything in his power. He always had a smile on his face and greeted everyone with warmth and kindness. Truly a pleasure to work with all around! I don't know if requesting facilities personnel is really a thing, but if it is, I highly recommend requesting Ramon to assist with your next event in the executive conference center. All the best!
Excellent! Appreciate everything about how we were treated during the recent pandemic. Professional employees, extremely clean rooms and lower lobby. The hotel staff was kind and helpful. Good location. Thank you so much for everything!
As a nurse staying to serve on the frontlines, I have nothing but fantastic things to say. You all took such fabulous care of so many of us. Thank you for all the extras you provided to us! Everything was so very appreciated and I would not hesitate to stay with you again under better circumstances.
I'm a part of the NewYork-Presbyterian Team. It has been a month since I have been at the Sheraton and I love the service. I remember one evening when I got home from work I could not get the safe open to get my computer. I called the front desk and within minutes someone was there to help. The doormen are friendly and willing to help with anything. Great place to be.