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Hotel overview

Located in the heart of Midtown and just steps from popular New York City attractions like Broadway theaters, the shops of 5th Avenue, the Museum of Modern Art, Carnegie Hall, Rockefeller Center and Central Park, this superior hotel provides couples and active travelers with the perfect combination of comfort and convenience. With contemporary styles that were designed to please, guests of the hotel are treated to superior guestrooms featuring rich jewel-tone colors, dramatic city views, cozy duvet covers and the Sheraton Sweet Sleeper(SM); a world-class fitness center and an upscale restaurant and bar.

Location

Times Sq/Theatre Dist - Midtown
New York, NY, USA - Laguardia (LGA) : 15 miles
New York, NY, USA - John F Kennedy Intl Airport (JFK) : 30 miles
Newark, NJ, USA - Newark International Airport (EWR) : 30 miles

Property information

Year Built: 1963
Last Renovation: 2012
Accessible rooms: 23
Floors: 50
Total rooms: 1750

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory This hotel is a smoke-free property.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 11398 reviews
  • 4.0 star tripadvisor rating
    Good Experience During Covid

    I have stayed here many tinmes before. The hotel is always busy and bustling. I cannot give an excellent rating because everything was closed in the hotel and they did not even give coffee in the morning. I am giving this 4 stars because the staff were so nice and accomodating. Even though there is a pandemic and they only have 8-10 floors open they still could be providing some level of service to their elite members. Again kudos to the staff for the great effort.

    Apr 02, 2021
  • 2.0 star tripadvisor rating
    Lovely rooms but very disappointing treatment by reception staff

    I stayed her last February 2020. The hotel is lovely, clean and quite luxurious but the behaviour of the reception staff was ver y poor. My friend and I were offered an upgrade for an increased rate but the first room showed to us looked over the power system and did not have the view we asked for. We did get our extra money refunded but it left a nasty taste. During a power cut we were not offered any refreshments in a very difficult time and members of our party were kept waiting and queueing for hours at the desk for their rooms. However, the worst incident to report was when my sister in law from the Philippines arrived at the hotel and asked to be connected to my room. She later told me the staff were extremely rude to her. They did not put her call through successfully to my room, and we did not meet. She had travelled from Australia and I from England, but we never managed to meet up. Drinks were also very expensive. I would never personally stay in this hotel again for these reasons. There will surely be somewhere better.

    Jan 01, 2021
  • 1.0 star tripadvisor rating
    Appalling service

    Really disappointed in this hotel, booked for a girls Christmas trip before the COVID-19 situation, saved for the trip for almost two years, totally understand we took advantage of a good rate, non refundable but we were not expecting a world pandemic, tried to contact the hotel to rearrange as the US is not allowing anyone from the UK to visit and they are not remotely interested, they were rude and not willing to discuss the situation at all, really expected more from this chain, needless to say when we are able to travel, we will not be considering this hotel, disappointing response to a world pandemic!!

    Nov 16, 2020
  • 4.0 star tripadvisor rating
    TimeSquare

    The refrigerator was not working properly. The room did not have a microwave oven. However, the staff was very nice and the room was clean. For the price that was paid they could have provided some type of breakfast.

    Oct 28, 2020
  • 3.0 star tripadvisor rating
    First trip to New York

    At check in the manager greeted us very rude and non-welcoming. Upon entering out first room we realized that our shower and television did not work. We were able to change rooms and the second room was fairly dirty with chips under the chair. Hallways reeked of marijuana other guest were very loud. Request for coffee cups in the room was over a 3 hour wait. I would not recommend or return for another visit unless improvements are made.

    Oct 14, 2020