TripAdvisor traveler ratingbased on 11398 reviews
LocationTimes Sq/Theatre Dist - Midtown
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating11398 reviews
Clean, comfortable, and quiet
The location was great; near Times Square and Central Park. Parking was easy, but a little expensive. The workers were nice but seemed a little frazzled. The front desk worker was not wearing a mask and was shuffling people around, yet was personable. It seemed clean and safe. The room was very nice. It was nice for our one night stay but if I was going for a while, I might look elsewhere.
Recommend for Families Great Trip
Excellent Location, friendly staff, enormous rooms, great views. We had $30 per day room credit that we spend on breakfast, just across the road from Gallaghers Steak House. We had a fantastic time and I would definitely return
Amazing hotel and staff
I had the pleasure of staying at this hotel for almost three months during the COVID pandemic. The staff were amazingly kind, generous, and professional. The hotel is clean, comfortable, and very convenient to everything. Thank you for opening up your hotel to healthcare workers during this time. I will definitely be visiting you when things are better and recommend you to family and friends.
New York City COVID19 Deployment
I was deployed to NYC to provide crisis intervention counseling to guest medical staff during the pandemic. The Sheraton Hotel staff were always very helpful, friendly and courteous. They were attentive and accomodating and always willing to go out of their way to help in any way they could. The support staff member, Ramon, was always willing to go the extra mile to help our staff/medical staff and was always pleasant and engaging in his work. The Security and Concierge staff members went out of their way to make our stay as pleasant as they could in the unprecedented situation and were able to make us feel welcomed and safe.
Times Square NYC!
The Sheraton NYC was so nice and accommodating to our staff! They really were all so sweet and nice and helpful. We appreciated all of the security people, managers, front desk associates, housekeepers, Starbucks baristas, bellmen, etc. I just want to say how much we truly enjoyed our stay and we have appreciated everyone so much. Especially Ramon Grullon, he was a very sweet face to see every morning and such great help. Thank you Sheraton