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Hotel overview

Located in the heart of Midtown and just steps from popular New York City attractions like Broadway theaters, the shops of 5th Avenue, the Museum of Modern Art, Carnegie Hall, Rockefeller Center and Central Park, this superior hotel provides couples and active travelers with the perfect combination of comfort and convenience. With contemporary styles that were designed to please, guests of the hotel are treated to superior guestrooms featuring rich jewel-tone colors, dramatic city views, cozy duvet covers and the Sheraton Sweet Sleeper(SM); a world-class fitness center and an upscale restaurant and bar.


Times Sq/Theatre Dist - Midtown
New York, NY, USA - Laguardia (LGA) : 15 miles
New York, NY, USA - John F Kennedy Intl Airport (JFK) : 30 miles
Newark, NJ, USA - Newark International Airport (EWR) : 30 miles

Property information

Year Built: 1963
Last Renovation: 2012
Accessible rooms: 23
Floors: 50
Total rooms: 1750


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory This hotel is a smoke-free property.
Advisory A mandatory Destination Amenity Fee of $30.00 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 11690 reviews
  • 2.0 star tripadvisor rating
    Credit card holding deposit not being refunded

    Credit card holding deposit: It has been two weeks since my stay at the sheriton and I'm still waiting for my credit card holding deposit to be refunded. Staff was quick to take my holding but refunding the money is not happening. No communication nor regard for international guests.

    Jun 07, 2023
  • 2.0 star tripadvisor rating
    Nice location /Old hotel /Average service

    very very very very old hotel ! the furniture is old & scratched, the windows are not clean, there was no fridge, it took ages for the bell man to come to the car /get the luggage . . . & the bell man never showed-up at the room to pick our luggage when we were leaving (despite asking in-person, calling, & then having room service call him as well). BUT the hotel is nicely located downtown . . .

    Jun 05, 2023
  • 1.0 star tripadvisor rating
    Worst experience I’ve ever had in a hotel in my life

    The worst hotel I have ever stayed at. Stay away. A one star rating is the only thing I could select. Otherwise, I would give this hotel a zero. This staff management and general manager Jim Mooney - completely ignorant on how to handle a customers dissatisfaction. No refund on false charges and neglect to handle a situation within a timely manner. They call themselves a resort, and that is a lie. Please do not get trapped into the extra fees that they add at this hotel. This is no resort destination they trap you for your money and add on a bunch of fees that you don’t even know until after you get the bill.. There is no room service. There is no refrigerator in any of the rooms. Additionally, they have pets, constantly barking and making noise. Additionally, they do not offer any refrigerators, and when I went down to request a refrigerator, I was denied. To make matters worse, hotel charged me for an additional room that was a mistake on their part. And on top of that the hotel management and staff that I have reached out to multiple times Jim Mooney, Bill Russell, Kader and Gina -are doing nothing. Worse yet hotel charging both credit cards all at the same time to double the pay for a room. I have never experienced a more destructive disorientated management and staff along with the general manager.

    May 31, 2023
  • 3.0 star tripadvisor rating
    Not the best hotel

    We recently stayed here for 4 nights and can honestly say we were a bit disappointed. The staff on check-in were really friendly informing us we had complimentary wi-fi and $120 free to use in the bar or restaurant however we couldn't use the wi-fi for at least 2 days and had to keep asking reception what was the issue. After 2 different reception staff kept telling us it was something to do with our phones, funnily enough after speaking to the 2nd we suddenly received it. Breakfast in the hotel was a joke. Very little choice and had to ask for drinks from the waiter. We heard the Restaurant receptionist being very rude to some other resident. The bedroom was very clean and tidy however the windows were very dirty and the blind was stuck down so couldn't have it open. The bathroom was also very clean and well stocked with toiletries. There wasn't a fridge to keep the bottle water cold and the Air con was being switched off whilst we were out. The bed was very uncomfortable, the mattress was very soft and had dips in it, definitely needed replacing. The Concierge was brilliant gave us lots of tips of where to visit and eat. The bar area was very well set out and the Server Cathy was very friendly and actually interested in talking to us. Also giving tips on how to get around the city. We were very impressed with the lifts great idea so you weren't all squashed into one. You have to pay for them to store your luggage at the end of your stay, we've had that before and not had to pay. Generally disappointed with the hotel.

    May 30, 2023
  • 1.0 star tripadvisor rating
    Front Desk Issue

    It is impossible to reach the front desk over the phone. I understand that the hotel can be short staffed, but I would like to write an email to the general manager to address this issue. It does not make sense for a guest to be on hold for over an hour trying to reach the front desk on the phone.

    May 29, 2023