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Hotel overview
Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!
Location
French QuarterProperty information
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Hotel details
Hotel advisories
General policies & fine print
Dogs up to 40 lbs are permitted and may not be left in the guest room unattended. Dogs must be on a leash in public areas. A pet waiver must be signed at check-in. Our pet policy is exclusive to dogs. The hotel has a designated relief area.
Ratings & reviews
TripAdvisor traveler rating
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Beware! Yuck
Horrible. I never take the time to write reviews but the smell was horrible in the room, like musty, body odor/moldy type smell. My guess is the room had gotten wet and not dried properly. The power cables were taped across floor, NO hot water, broken phone and blow dryer. I should have googled it but because it was the conference hotel I didn’t give it much thought. So happy to be leaving today, yuck.
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Disappointing
Stayed here for 3 nights as part of a tour. Room 2225 was dusty and not too clean. Broken glass on the carpet which my disabled friend nearly stood on. The worst part was no hot water. We had to get up an hour early to start running the shower for it to be even Luke warm. One day had to have a strip wash and one of the other guests had to do the same. Pleased to leave.
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Here for a week
We stayed in the club level. Highly recommend paying extra. Includes breakfast and afternoon hor dourves. Dora was very friendly and provided great service. Hotel is convenient to French Quarter and River Walk Shopping. Near a casino too.
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Stay elsewhere, I wish I did!
Run down, old hotel. Checked in yesterday to a room that smelled like mildew and had some kind of dark liquid stains on walls. Bellhop noticed and encouraged us to change rooms while noting the hotel needs a renovation. Does it ever… Next room much if the same. Worn out stained carpet. Mildew smell. Furniture so old and banged up. Can’t imagine how old the matress is , as we sank in the middle of the bed. Bathroom is old and gross. No fan, shower floor has some stuck on vinyl thing growing mildew. The head sprays water in many directions. I’m in Nola for a convention and seems otherwise accommodations are sold out so I’m stuck here and miserable. I can’t understand why anyone would stay here after checking in. This reminds me more of an hourly motel off a freeway!
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Good location - poor service
Pros Good central location, comfy bed, good views of the city Cons Check your room every day as they put other people’s charges on our room including a deposit for a third party that they didn’t put back in my bank account for the whole stay so I was left without money Staff are pretty stroppy and unhelpful on reception desk Rooms weren’t changed every day