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Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!

Location

French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

This Destination Fee will include the following:
•Daily $25 food and beverage credit, per day (not cumulative).
•Daily choice of City Tour Experiences up to 2 people.  Tours include Livery Tours of the French Quarter, Garden District, Voodoo History, Haunted History and Bon’s New Orleans Street Food Beignet Package.
•The Sazerac House Tour: A self-guided tour and exploration into New Orleans’ spirited culture and traditions. Open to visitors of all ages. Sazerac product samples along the route (must be 21 to enjoy samples). Includes logoed Bourbon glasses for product sampling for up to 2 people.
•Daily Enhanced Hi-Speed Internet Access
Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3371 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Beware! Yuck

    Horrible. I never take the time to write reviews but the smell was horrible in the room, like musty, body odor/moldy type smell. My guess is the room had gotten wet and not dried properly. The power cables were taped across floor, NO hot water, broken phone and blow dryer. I should have googled it but because it was the conference hotel I didn’t give it much thought. So happy to be leaving today, yuck.

    Jun 18, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointing

    Stayed here for 3 nights as part of a tour. Room 2225 was dusty and not too clean. Broken glass on the carpet which my disabled friend nearly stood on. The worst part was no hot water. We had to get up an hour early to start running the shower for it to be even Luke warm. One day had to have a strip wash and one of the other guests had to do the same. Pleased to leave.

    Jun 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Here for a week

    We stayed in the club level. Highly recommend paying extra. Includes breakfast and afternoon hor dourves. Dora was very friendly and provided great service. Hotel is convenient to French Quarter and River Walk Shopping. Near a casino too.

    Jun 05, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Stay elsewhere, I wish I did!

    Run down, old hotel. Checked in yesterday to a room that smelled like mildew and had some kind of dark liquid stains on walls. Bellhop noticed and encouraged us to change rooms while noting the hotel needs a renovation. Does it ever… Next room much if the same. Worn out stained carpet. Mildew smell. Furniture so old and banged up. Can’t imagine how old the matress is , as we sank in the middle of the bed. Bathroom is old and gross. No fan, shower floor has some stuck on vinyl thing growing mildew. The head sprays water in many directions. I’m in Nola for a convention and seems otherwise accommodations are sold out so I’m stuck here and miserable. I can’t understand why anyone would stay here after checking in. This reminds me more of an hourly motel off a freeway!

    Jun 01, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Good location - poor service

    Pros Good central location, comfy bed, good views of the city Cons Check your room every day as they put other people’s charges on our room including a deposit for a third party that they didn’t put back in my bank account for the whole stay so I was left without money Staff are pretty stroppy and unhelpful on reception desk Rooms weren’t changed every day

    May 29, 2025