Wish you were here?
Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!
General policies & fine print
Dogs up to 40 lbs are permitted and may not be left in the guest room unattended. Dogs must be on a leash in public areas. A pet waiver must be signed at check-in. Our pet policy is exclusive to dogs. The hotel has a designated relief area.
Ratings & reviews
TripAdvisor traveler rating3220 reviews
First rate service and location
Excellent location.The lobby, concierge desk and lobby bar are beautifully laid out with New Orleans style. Most importantly, however, Phet at the front desk checked our party of three in and was extraordinarily helpful. Truly went above and beyond and made sure we were welcome and well-settled. 5 star customer service!
Don’t stay here.
I can’t give this place a lower rating. Staff is unfriendly and clueless. We stay in hotels all over the east coast. We’re here now for a medical conference and this place is not equipped at all. Rooms are okay but food and service is terrible.
Nan was extremely helpful at Check-in! She provided extra coffee and water when I told her I did not need cleaning service during my stay. I had separate reservations due to my conference rate being sold out and she explained what I needed to do and put notes for my reservation so I did not have to change rooms.
Michael the Bellhop is the BEST employee Sheraton has. This guy brought our luggage up and while dropping them off he explained all things about hotel. Just a GREAT GUY. Seen him when we was checking out and he was running across lobby with water to assist a lady that hurt herself. Thus DUDE IS THE BEST, wish u could take him back to Dallas with me an let him work at my business.
Exceptional stay! Can’t wait to go back in the fall
From the moment the valet opened our door when we arrived, until they put the keys back in our hands, our stay was exceptional. The hotel was beautiful and the staff was amazingly helpful. The room was clean and roomy. The beds was so comfy and the pillows were like clouds. We had an awesome view of Canal Street from the 28th floor. I especially loved the floor to ceiling window with shutters. My only concern was our room was located right behind the elevators and I worried the sound would keep us up. We used a white noise app and never had an issue. I’d read some mixed reviews, especially concerning issues with the elevators and wait time but we didn’t have any issues. We were there for a conference with my husbands company, but we plan to return in the fall for our anniversary.