TripAdvisor traveler ratingbased on 3070 reviews
Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!
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General policies & fine print
Dogs up to 40 lbs are permitted and may not be left in the guest room unattended. Dogs must be on a leash in public areas. A pet waiver must be signed at check-in. Our pet policy is exclusive to dogs. The hotel has a designated relief area.
Ratings & reviews
TripAdvisor traveler rating3070 reviews
Comfortable well run hotel w great location and nice rooms
This is a really large hotel of 40 something stories right on the edge pf the French quarter. Other guests complained about noise level. People talking in the hall were heard readily in the room but it was rare. I was in room 3222, a deluxe King. Furniture was newish, excellent TV, good housekeeping service. The fitness center was outstanding, but pool was outdoors and closed on a warm March weekend.Price was reasonable and view was lovely.
3 star quality at 5 star prices
It’s not a bad hotel, but due to the location on Canal street a few blocks from Bourbon St., they charge 5 star prices and deliver 3 star quality. Positives: * Clean. * Great location within walking distance to a lot of great attractions, restaurants, and activities but without being in the center of the worst noise and crowds. * Very friendly and helpful staff, from front desk to bellhop to housekeeping. * Nice elevator system; you type in the number of the floor that you need, and you're told immediately which elevator will take you. No pressing buttons once on board! Negatives: * I don’t know what was wrong with the bed linens, but it felt like the bed sheets had tumors in various places - weird bumps of bunched up fabric stuck between the sheets. I’ve never experienced anything like this before and there was no way to get rid of them. Thankfully they weren’t on the mattress itself. They were lumpy and a bit uncomfortable. * We were there for a conference and often returned to the room after the afternoon session but before dinner - around 3-4PM. Most days, the room hadn’t been made up yet. One day, they didn’t make it at all because we were in the room for an hour getting ready for dinner and missed the window of opportunity that day. Another day, we walked into the room as they were still cleaning it at 4pm. I appreciate that they didn’t come by at 7am to clean. But not coming until late afternoon was also weird. * No refrigerator or microwave in the room. * Prices do not include breakfast. * There are very few outlets in the room. Have more than 2 devices to charge simultaneously? Good luck with that! And not even a USB plug option. * We were on the 18th floor and could still hear sirens any time a police car/ambulance/fire truck went by. They need better soundproofing. I slept with ear plugs and fortunately that blocked out the noise. * The lobby has a weird odor that can only be described a as “unicorn poo:” Sickly sweet and unnatural. It hits you in the nostrils like a punch in the face every time you enter. * Renting a car? It's close to $50 to park it overnight (this is in line with other area hotels). In all, it's a decent hotel, but pricey for what it offers.
Lovely views, clean rooms, delicious breakfast in restaurant
We recently stayed at the Sheraton on Canal Street for a conference. The rooms were clean and comfortable. I do wish our room had a fridge so we could chill wine or beer or store leftovers. The hotel staff were very friendly and the hotel itself (although very big) was very easy to navigate. We enjoyed the private lounge on the 42nd floor. For $35 per day, guests could enjoy breakfast from the buffet downstairs, snacks during their happy hour, and water/pop 24 hours a day. We also appreciated being able to visit with our friends in a comfortable space. We brought our own alcoholic drinks and enjoyed the private area, away from the craziness that is always going on in New Orleans! Thank you, Sheraton, we enjoyed our stay.
DON'T STAY HERE DURING MARDIS GRAS!!
Ok, so we booked this hotel before reading the reviews because this was the last hotel open with rooms. Why did they have rooms open? Because - YOU CAN'T GET TO YOUR HOTEL! The cab dropped us off out front mid day and the parade was going. They won't let you cross the parade until it's over. So we sat there 3 hours outside with our luggage trying to figure out how to the hotel. Did the hotel email us about this? NO! How about being proactive and provide some information on this!? One parade finally ended and we were able to get across when the police open the barriers. Another one started up about 10 mins later. We had to walk about a mile to get around the parade to get out later that evening. This could have easily been solved had the hotel gave us drop off information and how to get around the parade. Very disappointing. Check in staff had no sympathy or offered no upgrade/discount. Don't stay here. Find something else.
We checked into this hotel because my niece was hosting a book author event. The lobby was well laid out with a restaurant/bar in the center that was a popular spot. The staff went out of their way to make sure we got what we needed. One staff member even went to who knows where to get my niece Dr Pepper since the hotel only sold Pepsi products. We had to change rooms b/c ours didn't come with a fridge/microwave. The lady at the front desk said you have to request that. Once we switched we had no problems with room. The AC worked great. The bellhops and valet guys were awesome too. This was a great location. You could walk to the quarter and other areas. They also had a great gift shop with lots of cool stuff including food and drinks. However the one thing I will give a negative to is the event staff. My niece had so many problems starting from when she first booked this hotel until the morning of the event. They need to make some major overhauls with the event staff.