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Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!


French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

4.0 3220 reviews
  • 5.0 star tripadvisor rating
    First rate service and location

    Excellent location.The lobby, concierge desk and lobby bar are beautifully laid out with New Orleans style. Most importantly, however, Phet at the front desk checked our party of three in and was extraordinarily helpful. Truly went above and beyond and made sure we were welcome and well-settled. 5 star customer service!

    May 21, 2023
  • 1.0 star tripadvisor rating
    Don’t stay here.

    I can’t give this place a lower rating. Staff is unfriendly and clueless. We stay in hotels all over the east coast. We’re here now for a medical conference and this place is not equipped at all. Rooms are okay but food and service is terrible.

    May 21, 2023
  • 5.0 star tripadvisor rating

    Nan was extremely helpful at Check-in! She provided extra coffee and water when I told her I did not need cleaning service during my stay. I had separate reservations due to my conference rate being sold out and she explained what I needed to do and put notes for my reservation so I did not have to change rooms.

    May 17, 2023
  • 5.0 star tripadvisor rating

    Michael the Bellhop is the BEST employee Sheraton has. This guy brought our luggage up and while dropping them off he explained all things about hotel. Just a GREAT GUY. Seen him when we was checking out and he was running across lobby with water to assist a lady that hurt herself. Thus DUDE IS THE BEST, wish u could take him back to Dallas with me an let him work at my business.

    May 13, 2023
  • 5.0 star tripadvisor rating
    Exceptional stay! Can’t wait to go back in the fall

    From the moment the valet opened our door when we arrived, until they put the keys back in our hands, our stay was exceptional. The hotel was beautiful and the staff was amazingly helpful. The room was clean and roomy. The beds was so comfy and the pillows were like clouds. We had an awesome view of Canal Street from the 28th floor. I especially loved the floor to ceiling window with shutters. My only concern was our room was located right behind the elevators and I worried the sound would keep us up. We used a white noise app and never had an issue. I’d read some mixed reviews, especially concerning issues with the elevators and wait time but we didn’t have any issues. We were there for a conference with my husbands company, but we plan to return in the fall for our anniversary.

    May 11, 2023