Wish you were here?
Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!
General policies & fine print
Dogs up to 40 lbs are permitted and may not be left in the guest room unattended. Dogs must be on a leash in public areas. A pet waiver must be signed at check-in. Our pet policy is exclusive to dogs. The hotel has a designated relief area.
Ratings & reviews
TripAdvisor traveler rating3152 reviews
Good Location, Mixed Experience
The hotel is in a great location, easy walk to everything and lots of convenience with a Starbucks in the lobby and plenty of options within a short walk. I attended a conference here, and the meeting facilities were pretty good. One of the lunches was excellent, the other was sub-par. The sleeping room is pretty nice, but it had a persistent foul odor that was pretty off-putting. Overall a mixed bag review.
Lovely hotel and location
I was just there for a large conference. It’s a wonderful hotel with gorgeous rooms and terrific service. The room air quality was great. The conference facilities and washrooms were awesome. My only complaint is that only one or two elevators seemed to be working at a time. This made navigating throughout the hotel extremely frustrating for everyone when a very busy conference was taking place.
We’ve been to New Orleans multiple times. It’s one of our favorite US cities to visit. Unfortunately, this was the first (and only) time we’ve stayed at the Sheraton New Orleans. We booked 2 rooms, and quickly concluded it’s not worth the perceived affordable price. We were extremely disappointed. The bathrooms had major drainage problems, our rooms were not cleaned consistently, and the rooms simply did not live up to the Marriott standard we’ve come to appreciate over the past 25 years. After our room was not cleaned after the first night, I called and requested the room be cleaned on day 2 - still nothing. I strongly recommend you consider the competition. As a lifetime gold member, this was hands down the worst hotel experience I’ve had with the Marriott brand. Consider yourself warned!
Evidence of Bed Bugs and Hotel Completely Denied It
June 12, 2022 I always check for signs of bedbugs when checking into a hotel. Upon arrival in my room, I found a little telltale blood spot on the bottom sheet near the wall; when I pulled the sheet back and pulled back the mattress welt, in that little crease, were countless brown flakes of shed shell and flecks of poop. I promptly went down to the front desk, told them what I had discovered, and asked for another room. The woman who helped me was very accommodating and provided me with another room, 3 floors away, which appeared to be clear. However, the next day, I received an email and a note under my door, delivered sometime between 11 pm and 6 am. Neither addressed the elephant in the room - just referred to "the incident" and "loss prevention." When I called their "loss prevention" department as requested, I was told that the room had been inspected and did not have any "evidence" (they still did not say the words "bed bugs"). Honestly, I felt like I was being gaslighted. To clarify, there were not just a couple of flecks of fluff that could have been mistaken for bed bugs. It was unmistakable. I am extremely taken aback that the whole situation was treated as an "incident" and that I was pretty much called a liar. I have since received a follow up email that said "we are very sorry for what happened to you." Not once has anyone used the words "bed bugs". It's always "the incident" and "what happened to you".
find an alternative
Do you want to find a hotel in New Orleans? So many to select. If you are a BONVOY member, you have an almost limitless selection. The one hotel NIOT to choose is the Sheraton on Canal Street. Let me explain why: In short you will not be eating in the hotel. The downside: 1. The light comes through the windows as they are covered in California blinds only and do not entirely block the light. 2. The only place for food I use the term with causation is the lobby bar. The lobby bar has a menu that is less than a handful of selections, the pizza is a frozen dish warmed up, and the salad is only Lettice. On the second floor, you have breakfast; The buffet makes most sleep over the summer camps breakfast look five stars. The breakfast menu is meagre in the selection, and ordering takes forever—the hotel’s breakfast staff like to talk with one another. There is a Starbucks in the lobby, but you can’t order in advance. The alternative is Starbucks, but when a convention is staying at the hotel, you might miss the ride to the convention. The people at Starbucks try but are overwhelmed. 3. Conserve us not on duty when you might need a hotel suggestion – early evening. 4. I also found that the convention rate was about $80 more expensive than the travel website rates 5. Don’t forget the additional 17% added to the room rate for Tax, State-Tax, City/Local Tax, Occupancy/Tourism The upside: 1. The housekeeping staff is very courteous and friendly and always says hello 2. Given the limited front desk staff, they try hard but not easy, being understaffed and overworked. The desk staff is friendly but has little knowledge of the area. Plus it is over priced.