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Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!


French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

4.0 3077 reviews
  • 1.0 star tripadvisor rating
    Dirty Rooms

    Stayed for 4 nights and asked to clean room 2 days in Row. No service at all. Went to front desk and asked again and again and Room was never serviced. Sheraton has lost there service. Won’t advise to stay at all.

    Mar 29, 2021
  • 3.0 star tripadvisor rating
    Homeless people staying in hotel

    checked into the sheraton new orleans and had a lot of homeless people in the drop off area. Once in the lobby we saw a lot of homeless people in the lobby. We read online where new orleans was placing a lot of homeless people in the hotels. Including Hilton and Marriott. They get a room shower 3 meals a day laundry and medical attendant. I really don't have a problem with homeless people. But I as a paying customer I can a barely get any amenities. The hallways stink and have worn out carpet. The hotel is now pet friendly and there are a lot of dogs here. If you are thinking about staying here I would think again.

    Mar 17, 2021
  • 5.0 star tripadvisor rating

    The staff at this hotel was fabulous! I need to give a shout out to Rhenea who went out of her way to find me a plug to borrow to charge my phone. The room was clean with the usual amenities. The location was perfect for walking around the Bourbon Street area.

    Mar 06, 2021
  • 4.0 star tripadvisor rating
    First NOLA trip

    Hotel is beautiful. Great location. Valet was friendly. Rasheia at check in was very polite, friendly, patient and welcoming. Room was clean but did not have microwave, mini fridge or any USB hookups. Inconvenient but not a deal breaker. Water pressure in sink barely a drip even with both cold and hot on. It was all in the shower, which if I had to choose thats definitely where I would want it. Great view of the city on 38th floor.

    Feb 28, 2021
  • 5.0 star tripadvisor rating
    Best hotel on Canal Street

    My wife and I came to this wonderful property to celebrate our 15th wedding anniversary - Upon check in I was a little nervous that I decided to come to New Orleans on its most busiest weekend celebrating Mardi Gras - The front desk manager Adolfo went out of his way to ensure we were accommodated properly - My wife and I were blown away by his attention to what we wanted to commemorate a special time in our life. Outstanding customer service from him from the get go. The entire staff from the doorman to room service are very keen on delivering a 1st class experience for its guests. Love the center bar - Overall i highly recommend this hotel to anyone looking for 5 star service and amenities

    Feb 16, 2021