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Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!

Location

French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

4.0 3107 reviews
  • 2.0 star tripadvisor rating
    Not up to Marriott par

    I stayed at the hotel for a conference as a frequent business traveler, having also stayed in 2015. The rooms are dated, having not changed since my original visit. Expect dark rooms with non-updated bathrooms. The bathroom was small (room 2003), with no fan or robe and clearly old toilet and shower. There are no blankets on the bed or in the closet. Worse than that, you can hear everything in the hallways and other rooms around you, even in the corner away from the elevators. Even worse than that, the front desk agent gave me misinformation upon my arrival that resulted in payment method confusion and was resolved by another staff member which the former could have done. Lastly, I saved the worst for last, there was day long construction in a stairwell adjacent to my room with banging on pipes consistently through Midnight. Unacceptable with disregard for guests trying to sleep. Stay elsewhere, they really don't have the Marriott experience down.

    Dec 03, 2021
  • 5.0 star tripadvisor rating
    Thanksgiving weekend

    The cleanest and friendliest hotel in the French Quarter. They handled the madness of Bills Thanksgiving takeover and the Bayou Classic with ease. Everyone from the Front desk to Michael at the Bag Check were helpful, attentive and provided first class service. Can’t wait to visit again.

    Nov 27, 2021
  • 5.0 star tripadvisor rating
    Birthday Trip

    I stayed at this property for my birthday trip to NOLA and I was pleasantly surprised at how nice it was upon arrival. The pictures did not do it justice! I was able to walk to most places. There were restaurants located right outside the front door. I would stay here again. I booked this place on hotwire so I wasn't sure what to expect.

    Nov 23, 2021
  • 2.0 star tripadvisor rating
    Definitely not the Bonvoy Experience We Hoped For

    The staff is inexperienced and the hotel is completely understaffed. We rented a suite for $750 a night and we never received housekeeping services. I called down twice during the day and they promised someone would come. When we got back at 11pm and found the room still uncleared they offered us $100 credit. I then had to wait until 12:15am for fresh towels. Definitely not what I expected from a $750 suite.

    Nov 14, 2021
  • 5.0 star tripadvisor rating
    GREAT room with a waterview

    I asked for a waterview room if possible. They knocked it out of the park! Room 4410. It was on the 44th floor with a stunning view of the Mighty Mississippi River. Cargo and barges of all kinds up and down the river PLUS the beautiful Carnival Valor cruise ship sailed into port. The room was next to the high speed elevator. Wonderful! We loved the Pelican bar in the lobby. Location on Canal Street was really good. Due to Covid, housekeeping only came every 3 days, but you could ask for towels and cleaning if you desired.

    Nov 14, 2021