Wish you were here?

Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!

Location

French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

4.0 3152 reviews
  • 3.0 star tripadvisor rating
    Good Location, Mixed Experience

    The hotel is in a great location, easy walk to everything and lots of convenience with a Starbucks in the lobby and plenty of options within a short walk. I attended a conference here, and the meeting facilities were pretty good. One of the lunches was excellent, the other was sub-par. The sleeping room is pretty nice, but it had a persistent foul odor that was pretty off-putting. Overall a mixed bag review.

    Aug 02, 2022
  • 5.0 star tripadvisor rating
    Lovely hotel and location

    I was just there for a large conference. It’s a wonderful hotel with gorgeous rooms and terrific service. The room air quality was great. The conference facilities and washrooms were awesome. My only complaint is that only one or two elevators seemed to be working at a time. This made navigating throughout the hotel extremely frustrating for everyone when a very busy conference was taking place.

    Jul 16, 2022
  • 1.0 star tripadvisor rating
    Never again!

    We’ve been to New Orleans multiple times. It’s one of our favorite US cities to visit. Unfortunately, this was the first (and only) time we’ve stayed at the Sheraton New Orleans. We booked 2 rooms, and quickly concluded it’s not worth the perceived affordable price. We were extremely disappointed. The bathrooms had major drainage problems, our rooms were not cleaned consistently, and the rooms simply did not live up to the Marriott standard we’ve come to appreciate over the past 25 years. After our room was not cleaned after the first night, I called and requested the room be cleaned on day 2 - still nothing. I strongly recommend you consider the competition. As a lifetime gold member, this was hands down the worst hotel experience I’ve had with the Marriott brand. Consider yourself warned!

    Jul 09, 2022
  • 3.0 star tripadvisor rating
    Evidence of Bed Bugs and Hotel Completely Denied It

    June 12, 2022 I always check for signs of bedbugs when checking into a hotel. Upon arrival in my room, I found a little telltale blood spot on the bottom sheet near the wall; when I pulled the sheet back and pulled back the mattress welt, in that little crease, were countless brown flakes of shed shell and flecks of poop. I promptly went down to the front desk, told them what I had discovered, and asked for another room. The woman who helped me was very accommodating and provided me with another room, 3 floors away, which appeared to be clear. However, the next day, I received an email and a note under my door, delivered sometime between 11 pm and 6 am. Neither addressed the elephant in the room - just referred to "the incident" and "loss prevention." When I called their "loss prevention" department as requested, I was told that the room had been inspected and did not have any "evidence" (they still did not say the words "bed bugs"). Honestly, I felt like I was being gaslighted. To clarify, there were not just a couple of flecks of fluff that could have been mistaken for bed bugs. It was unmistakable. I am extremely taken aback that the whole situation was treated as an "incident" and that I was pretty much called a liar. I have since received a follow up email that said "we are very sorry for what happened to you." Not once has anyone used the words "bed bugs". It's always "the incident" and "what happened to you".

    Jun 22, 2022
  • 1.0 star tripadvisor rating
    find an alternative

    Do you want to find a hotel in New Orleans? So many to select. If you are a BONVOY member, you have an almost limitless selection. The one hotel NIOT to choose is the Sheraton on Canal Street. Let me explain why: In short you will not be eating in the hotel. The downside: 1. The light comes through the windows as they are covered in California blinds only and do not entirely block the light. 2. The only place for food I use the term with causation is the lobby bar. The lobby bar has a menu that is less than a handful of selections, the pizza is a frozen dish warmed up, and the salad is only Lettice. On the second floor, you have breakfast; The buffet makes most sleep over the summer camps breakfast look five stars. The breakfast menu is meagre in the selection, and ordering takes forever—the hotel’s breakfast staff like to talk with one another. There is a Starbucks in the lobby, but you can’t order in advance. The alternative is Starbucks, but when a convention is staying at the hotel, you might miss the ride to the convention. The people at Starbucks try but are overwhelmed. 3. Conserve us not on duty when you might need a hotel suggestion – early evening. 4. I also found that the convention rate was about $80 more expensive than the travel website rates 5. Don’t forget the additional 17% added to the room rate for Tax, State-Tax, City/Local Tax, Occupancy/Tourism The upside: 1. The housekeeping staff is very courteous and friendly and always says hello 2. Given the limited front desk staff, they try hard but not easy, being understaffed and overworked. The desk staff is friendly but has little knowledge of the area. Plus it is over priced.

    Jun 20, 2022