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Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!

Location

French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

4.0 3286 reviews
  • 1.0 star tripadvisor rating
    Business day at Sheraton disappointing

    Terrible customer service. Rooms are dirty and dated. Called front desk to get the room cleaned. Nobody came. Do not recommend anyone booking here. There are plenty of pretty hotels in the area of which Sheraton at Equest. You will be disappointed if you are staying here.

    Feb 24, 2024
  • 1.0 star tripadvisor rating
    Worst experience

    Reluctantly we stayed at the Sheraton this past week while in town for Mardi Gras. I say reluctantly because I’ve had previous negative experiences and vowed to never stay here again. I’m prefacing this review with the expectation it will be busy but still anticipating a high level of service given we are paying upwards of $500+ per night. Parking was an absolute nightmare. Guests were forced to valet at $60+ per night and there was clearly not enough staff to quickly accommodate the demand. There was no effective system to ensure a smooth check in process. The second night there was no way to even get to the hotel due to parades and streets being blocked off we had to pay to park elsewhere and still pay the valet fee at the hotel. Concierge service for luggage assistance was TERRIBLE. After waiting an hour + to park we obviously at loads of luggage and no assistance. It was very biased as guests arriving after us were accommodated with cart service and we were told to “be patient “. House keeping NEVER cleaned the room. I sent requests through the app, still not cleaned. Asked the housekeeper in the hall, she couldn’t understand so she went to get a peer to translate and her response was “no service”. Went to the front desk and asked why did we not have cleaning, the reps response was “it’s not automatically cleaned, you have to request it upon check in”. Why was that not advised when we checked in?! I shared the concerns with housekeeping manager upon checking out, he apologized and said it’s a language barrier for the cleaner. We had to call for tissue, towels and wait when it should have been done. My complaint is a lack of service across the board and the cost to stay here was not cheap I wish we were treated better. Housekeeping manager promised 50k Bonvoy points to be added to my account as a courtesy for the inconvenience, I still have not received that and we checked out on 2/11/24.

    Feb 15, 2024
  • 1.0 star tripadvisor rating
    Poor customer service

    The staff here are unreasonable, non accommodating, and rude. The middle of the night I woke up with a pounding headache and no water so I went downstairs where the front desk was and there was a large line FOR CHECK IN (which I had already done and was now staying the night). I went to the side and asked if I could just get some water bottles, the guy gave me an attitude pointed to the line and requested I get in line and was cutting it. I wasn’t trying to cut the line and have some sortve transaction that would affect those in line …. nor was I going to wait in line for everyone to check in JUST to be handed over some free water bottles !!!! This is a VERY poor system and I feel he was extremely unreasonable and rude to act as if I was cutting the line when he could’ve just handed over some water bottles from behind the counter and continued helping those check in. I’ve worked at Black Friday a number of for years and although it’s so small scale compared to Mardi gra and different .. he was being ridiculous.

    Feb 12, 2024
  • 4.0 star tripadvisor rating
    Decent conference hotel, great location but quite dated

    Decent hotel with large rooms and amazingly comfy beds but the decor and bathroom suites are dated especially the showers and charging facilities. It is a large busy conference hotel with a great location so would recommend for adults but not so much for a family stay. The pool looked dirty and was too hot for an outdoor pool and very shallow, there are no changing facilities or anywhere to put your clothes do in winter this felt a little awkward. Although towels are supplied at the entrance to the pool no bathrobes are supplied in the rooms.

    Feb 12, 2024
  • 5.0 star tripadvisor rating
    Hotel Representative

    Crystal is the best! She was quickly able to get jointed rooms for a party of 4 and she was very nice as well. I’m excited to go to Mardi Gras with my guys for my bday weekend. It was very easy to book these rooms and the rooms were very nice. I recommend going here for sure.

    Feb 10, 2024