TripAdvisor traveler ratingbased on 3071 reviews
Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!
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General policies & fine print
Dogs up to 40 lbs are permitted and may not be left in the guest room unattended. Dogs must be on a leash in public areas. A pet waiver must be signed at check-in. Our pet policy is exclusive to dogs. The hotel has a designated relief area.
Ratings & reviews
TripAdvisor traveler rating3071 reviews
We stay at this location on Canal Street every trip to New Orleans. The rooms are comfortable and well taken care of. The front desk staff is always ready to help and friendly with a welcoming smile. We used this hotel for our wedding in December and everyone loved the location. It is easy to navigate the French Quarter from here and the street car can take you anywhere else.
Extremely outdated. Clean, yes, but outdated.
My review disappeared so I am reposting. The Sheraton New Orleans is an outdated hotel. Plain and simple. It is several years overdue for an exhaustive renovation. I booked one of the premium suites and was very disappointed in how dilapidated the condition of the room was, although it was clean. The club lounge has amazing city views but the food is heavy on carbs and meat at night. Stupidly, there is no breakfast, not even a quick continental breakfast in the morning. Instead the breakfast is downstairs in the restaurant, which sounds great until you try having breakfast at peak hours. Staff were okay, but not exceptional. No doorman on the main street entrance, which is where Uber dropped me off. Front desk never offered to help with luggage. All things considered, I'll forget I will have ever stayed here. It is an outdated, bland Sheraton.
I had to come here for a conference in January. I have never stayed in this hotel before. I simply do not stay in a lot of Sheraton hotels. This hotel is very old but the best thing I can say about it is that they let me borrow an umbrella when it was raining and that there is a Starbucks inside it. The rooms are dated the shower pressure and temperature is not good. The hotel is just old and is in need of some sort of renovation. I had breakfast one of the mornings in the restaurant and it was not good. I spent like $30 on a breakfast and it was the worst hotel breakfast I had ever had in any hotel in my lifetime. There are lots of better hotels in New Orleans. So if you are picky and are looking for a nice hotel, this is not the one you should choose. There are lots of other options on the street nearby that also offer the convenience of being close to the French quarter.
3 star quality at 5 star prices
It’s not a bad hotel, but due to the location on Canal street a few blocks from Bourbon St., they charge 5 star prices and deliver 3 star quality. Positives: * Clean. * Great location within walking distance to a lot of great attractions, restaurants, and activities but without being in the center of the worst noise and crowds. * Very friendly and helpful staff, from front desk to bellhop to housekeeping. * Nice elevator system; you type in the number of the floor that you need, and you're told immediately which elevator will take you. No pressing buttons once on board! Negatives: * I don’t know what was wrong with the bed linens, but it felt like the bed sheets had tumors in various places - weird bumps of bunched up fabric stuck between the sheets. I’ve never experienced anything like this before and there was no way to get rid of them. Thankfully they weren’t on the mattress itself. They were lumpy and a bit uncomfortable. * We were there for a conference and often returned to the room after the afternoon session but before dinner - around 3-4PM. Most days, the room hadn’t been made up yet. One day, they didn’t make it at all because we were in the room for an hour getting ready for dinner and missed the window of opportunity that day. Another day, we walked into the room as they were still cleaning it at 4pm. I appreciate that they didn’t come by at 7am to clean. But not coming until late afternoon was also weird. * No refrigerator or microwave in the room. * Prices do not include breakfast. * There are very few outlets in the room. Have more than 2 devices to charge simultaneously? Good luck with that! And not even a USB plug option. * We were on the 18th floor and could still hear sirens any time a police car/ambulance/fire truck went by. They need better soundproofing. I slept with ear plugs and fortunately that blocked out the noise. * The lobby has a weird odor that can only be described a as “unicorn poo:” Sickly sweet and unnatural. It hits you in the nostrils like a punch in the face every time you enter. * Renting a car? It's close to $50 to park it overnight (this is in line with other area hotels). In all, it's a decent hotel, but pricey for what it offers.
Lovely views, clean rooms, delicious breakfast in restaurant
We recently stayed at the Sheraton on Canal Street for a conference. The rooms were clean and comfortable. I do wish our room had a fridge so we could chill wine or beer or store leftovers. The hotel staff were very friendly and the hotel itself (although very big) was very easy to navigate. We enjoyed the private lounge on the 42nd floor. For $35 per day, guests could enjoy breakfast from the buffet downstairs, snacks during their happy hour, and water/pop 24 hours a day. We also appreciated being able to visit with our friends in a comfortable space. We brought our own alcoholic drinks and enjoyed the private area, away from the craziness that is always going on in New Orleans! Thank you, Sheraton, we enjoyed our stay.