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Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!

Location

French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

4.0 3073 reviews
  • 5.0 star tripadvisor rating
    Great place to stay!

    We had a great experience at this hotel. The entire staff was wonderful. The front desk staff was so friendly and helpful. The valet drivers were wonderful. The rooms were clean and quiet. The location is perfect!! We were within walking distance to everything we needed. I would highly recommend staying here.

    Dec 28, 2020
  • 5.0 star tripadvisor rating
    Great Hotel!!

    We came in during a couple of big conferences so the hotel was crazy when we got there. The front desk and all of the staff were very efficient on getting all of us checked in and to our rooms. The Internet was down the day we got there and the Manager worked hard on getting fixed. The rooms were nice and the rooms were the perfect temperature when we got into our room. The hotel has a fedex, atm, bank, restaurant and bar, pool, & Starbucks in it. I felt safe in the area. I would definitely stay here again and recommend this nice Sheraton!!

    Nov 15, 2020
  • 4.0 star tripadvisor rating
    Great Location, Comfy Beds

    We decided on the Sheraton during our NOLA visit to ring in 2020. We were very happy with the staff. They were attentive and even matched a lower price once we arrived. We booked two rooms.. A king & a Double & both were great rooms. We loved the location, the decor, the beds were comfy & the staff were very professional. This will be our goto Hotel during future visit to NOLA.

    Sep 11, 2020
  • 5.0 star tripadvisor rating
    Great Location

    We stay at this location on Canal Street every trip to New Orleans. The rooms are comfortable and well taken care of. The front desk staff is always ready to help and friendly with a welcoming smile. We used this hotel for our wedding in December and everyone loved the location. It is easy to navigate the French Quarter from here and the street car can take you anywhere else.

    Apr 18, 2020
  • 2.0 star tripadvisor rating
    Extremely outdated. Clean, yes, but outdated.

    My review disappeared so I am reposting. The Sheraton New Orleans is an outdated hotel. Plain and simple. It is several years overdue for an exhaustive renovation. I booked one of the premium suites and was very disappointed in how dilapidated the condition of the room was, although it was clean. The club lounge has amazing city views but the food is heavy on carbs and meat at night. Stupidly, there is no breakfast, not even a quick continental breakfast in the morning. Instead the breakfast is downstairs in the restaurant, which sounds great until you try having breakfast at peak hours. Staff were okay, but not exceptional. No doorman on the main street entrance, which is where Uber dropped me off. Front desk never offered to help with luggage. All things considered, I'll forget I will have ever stayed here. It is an outdated, bland Sheraton.

    Apr 08, 2020