Hotel overview

Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!

Location

French Quarter
New Orleans, LA - Moisant International Airport : 15 miles

Property information

Year Built: 1982
Last Renovation: 2013
Accessible rooms: 40
Floors: 49
Total rooms: 1110

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important information for our guests: The Sheraton New Orleans is 100% smoke free. There are designated smoking areas outside of building. A $200 per day cleaning fee will be charged to the guest’s account should smoking occur anywhere inside the facility.
Advisory A minimum valet parking fee of $43.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Pet Policy Pets Allowed:

Dogs up to 40 lbs are permitted and may not be left in the guest room unattended.  Dogs must be on a leash in public areas.  A pet waiver must be signed at check-in.  Our pet policy is exclusive to dogs.  The hotel has a designated relief area. 

Ratings & reviews

TripAdvisor traveler rating

4.0 3071 reviews
  • 4.0 star tripadvisor rating
    Great Location, Comfy Beds

    We decided on the Sheraton during our NOLA visit to ring in 2020. We were very happy with the staff. They were attentive and even matched a lower price once we arrived. We booked two rooms.. A king & a Double & both were great rooms. We loved the location, the decor, the beds were comfy & the staff were very professional. This will be our goto Hotel during future visit to NOLA.

    Sep 11, 2020
  • 5.0 star tripadvisor rating
    Great Location

    We stay at this location on Canal Street every trip to New Orleans. The rooms are comfortable and well taken care of. The front desk staff is always ready to help and friendly with a welcoming smile. We used this hotel for our wedding in December and everyone loved the location. It is easy to navigate the French Quarter from here and the street car can take you anywhere else.

    Apr 18, 2020
  • 2.0 star tripadvisor rating
    Extremely outdated. Clean, yes, but outdated.

    My review disappeared so I am reposting. The Sheraton New Orleans is an outdated hotel. Plain and simple. It is several years overdue for an exhaustive renovation. I booked one of the premium suites and was very disappointed in how dilapidated the condition of the room was, although it was clean. The club lounge has amazing city views but the food is heavy on carbs and meat at night. Stupidly, there is no breakfast, not even a quick continental breakfast in the morning. Instead the breakfast is downstairs in the restaurant, which sounds great until you try having breakfast at peak hours. Staff were okay, but not exceptional. No doorman on the main street entrance, which is where Uber dropped me off. Front desk never offered to help with luggage. All things considered, I'll forget I will have ever stayed here. It is an outdated, bland Sheraton.

    Apr 08, 2020
  • 3.0 star tripadvisor rating
    Very Average!

    I had to come here for a conference in January. I have never stayed in this hotel before. I simply do not stay in a lot of Sheraton hotels. This hotel is very old but the best thing I can say about it is that they let me borrow an umbrella when it was raining and that there is a Starbucks inside it. The rooms are dated the shower pressure and temperature is not good. The hotel is just old and is in need of some sort of renovation. I had breakfast one of the mornings in the restaurant and it was not good. I spent like $30 on a breakfast and it was the worst hotel breakfast I had ever had in any hotel in my lifetime. There are lots of better hotels in New Orleans. So if you are picky and are looking for a nice hotel, this is not the one you should choose. There are lots of other options on the street nearby that also offer the convenience of being close to the French quarter.

    Apr 06, 2020
  • 3.0 star tripadvisor rating
    3 star quality at 5 star prices

    It’s not a bad hotel, but due to the location on Canal street a few blocks from Bourbon St., they charge 5 star prices and deliver 3 star quality.  Positives: * Clean. * Great location within walking distance to a lot of great attractions, restaurants,  and activities but without being in the center of the worst noise and crowds. * Very friendly and helpful staff, from front desk to bellhop to housekeeping. * Nice elevator system; you type in the number of the floor that you need, and you're told immediately which elevator will take you. No pressing buttons once on board! Negatives: * I don’t know what was wrong with the bed linens, but it felt like the bed sheets had tumors in various places - weird bumps of bunched up fabric stuck between the sheets.  I’ve never experienced anything like this before and there was no way to get rid of them. Thankfully they weren’t on the mattress itself. They were lumpy and a bit uncomfortable. * We were there for a conference and often returned to the room after the afternoon session but before dinner - around 3-4PM. Most days, the room hadn’t been made up yet. One day, they didn’t make it at all because we were in the room for an hour getting ready for dinner and missed the window of opportunity that day. Another day, we walked into the room as they were still cleaning it at 4pm. I appreciate that they didn’t come by at 7am to clean. But not coming until late afternoon was also weird. * No refrigerator or microwave in the room. * Prices do not include breakfast. * There are very few outlets in the room. Have more than 2 devices to charge simultaneously? Good luck with that! And not even a USB plug option. * We were on the 18th floor and could still hear sirens any time a police car/ambulance/fire truck went by. They need better soundproofing. I slept with ear plugs and fortunately that blocked out the noise. * The lobby has a weird odor that can only be described a as “unicorn poo:” Sickly sweet and unnatural. It hits you in the nostrils like a punch in the face every time you enter. * Renting a car? It's close to $50 to park it overnight (this is in line with other area hotels). In all, it's a decent hotel, but pricey for what it offers.

    Mar 14, 2020