Wish you were here?
Welcome to the Sheraton New Orleans Hotel,in the heart of the Big Easy. Fresh off a $50 Million revitalization, play or simply relax at our New Orleans hotel, centrally located within an atmosphere of endless excitement in one of the world's greatest cities. Arise to a breakfast of beignets just steps from the French Quarter. Spend an afternoon shopping Royal Street and the French Market. Relax in Jackson Square or dine at a world famous restaurant in the French Quarter. Place yourself in the middle of all the things to do in New Orleans!
General policies & fine print
Dogs up to 40 lbs are permitted and may not be left in the guest room unattended. Dogs must be on a leash in public areas. A pet waiver must be signed at check-in. Our pet policy is exclusive to dogs. The hotel has a designated relief area.
Ratings & reviews
TripAdvisor traveler rating3077 reviews
Stayed for 4 nights and asked to clean room 2 days in Row. No service at all. Went to front desk and asked again and again and Room was never serviced. Sheraton has lost there service. Won’t advise to stay at all.
Homeless people staying in hotel
checked into the sheraton new orleans and had a lot of homeless people in the drop off area. Once in the lobby we saw a lot of homeless people in the lobby. We read online where new orleans was placing a lot of homeless people in the hotels. Including Hilton and Marriott. They get a room shower 3 meals a day laundry and medical attendant. I really don't have a problem with homeless people. But I as a paying customer I can a barely get any amenities. The hallways stink and have worn out carpet. The hotel is now pet friendly and there are a lot of dogs here. If you are thinking about staying here I would think again.
The staff at this hotel was fabulous! I need to give a shout out to Rhenea who went out of her way to find me a plug to borrow to charge my phone. The room was clean with the usual amenities. The location was perfect for walking around the Bourbon Street area.
First NOLA trip
Hotel is beautiful. Great location. Valet was friendly. Rasheia at check in was very polite, friendly, patient and welcoming. Room was clean but did not have microwave, mini fridge or any USB hookups. Inconvenient but not a deal breaker. Water pressure in sink barely a drip even with both cold and hot on. It was all in the shower, which if I had to choose thats definitely where I would want it. Great view of the city on 38th floor.
Best hotel on Canal Street
My wife and I came to this wonderful property to celebrate our 15th wedding anniversary - Upon check in I was a little nervous that I decided to come to New Orleans on its most busiest weekend celebrating Mardi Gras - The front desk manager Adolfo went out of his way to ensure we were accommodated properly - My wife and I were blown away by his attention to what we wanted to commemorate a special time in our life. Outstanding customer service from him from the get go. The entire staff from the doorman to room service are very keen on delivering a 1st class experience for its guests. Love the center bar - Overall i highly recommend this hotel to anyone looking for 5 star service and amenities