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Ratings & reviews
TripAdvisor traveler rating3414 reviews
Stunning location, wonderful staff, very dingy and in need of maintenance
The building is an architectural landmark in a spectacular location. Layout is lovely with lots of walkways and beautiful grounds and pools. The manta-ray viewing experience is justly famous and one of the highlights of a trip here. But...The rooms are old and extremely worn. Bathrooms are full of mold spots and dead bugs stuck to the ceiling. Concrete is cracked, paint peeling. Walls and ceilings are stained and the carpets and drapes are dirty and worn. I can say “rooms” because I saw two of them. My first room was infested with ants and the staff moved me to another one. Ants are to be expected in Hawaii and one or two are no big deal, but I had a column of the marching purposefully out from behind my headboard, across my pillow and up the wall to the ceiling. Staff came right away when I called the front desk about it and sprayed, but they were back the next day. The staff were wonderful, very gracious and efficient and moved me no problem - it’s not their doing but Marriott needs to rethink their maintenance protocols. There’s also a colony of feral cats on the property. They looked healthy enough but it was a little off-putting. Not the hotel’s fault but the main restaurant was closed due to COVID.
Moving to island
Yes we are moving to the Big island. So we stayed at the Naniloa while preparing our home. It is clean and quiet but very dated. The shower/ tub is a 30 inch step hip( fall risk). The room did not have much space with the king size bed. I do not consider the naniloa as a resort but a serviceable motel
LOCATION, MANTAS, + GREAT CUSTOMER SERVICE!
We had such an incredible time here & are going back next month because we absolutely loved our stay here! You really should try to hula & make leis with Siu Lin & definitely do the cultural walk with Uilani, all great fun & delightful opportunities to learn more about Hawaiian culture & history. Definitely put snorkeling with the Mantas on your list! The grounds, waterslide, & pools with waterfalls are wonderful aspects to this resort. Plus, the friendly & fantastic customer service from Paul, Benjamin, Karen, Aarica, Adelina, etc. And, they have a very convenient well stocked & staffed Holoholo store on site for all your needs. We travel extensively, and the Sheraton Kona Resort is a must visit!
WORST staff ever
If you want a break from the covid chaos do NOT choose this Sheraton hotel. What a disappointment to the brand name!! This sh**hole is falling apart all around them and no one seems to care to do any repairs. No staff will ever say hi or anything kind to any guest. Customer service doesnt exist anymore. The room was so filthy i had to run out the day i checked in and buy my own cleaning supplies. Dirty smeared walls, unswept, unmopped floors. Absolutely disgusting!!
Location location location
yes sir this hotel is old and was something else before the Marriott chain purchased but if you can overlook the dated aspect you will have a great time. It is reasonably priced and that isn't easy to find in Hawaii. It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live music. It has a nice little golf shop in addition to a couple of others as well. Plus if you really get tired of these pleasantries, you can walk right across the street where you will find numerous cafes, restaurants, and shops of all kinds to amuse you to no end