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Hotel overview

With an unparalleled location on the iconic lava rocks of Hawaii's Kona Coast, Sheraton Kona Resort & Spa at Keauhou Bay offers a captivating blend of adventure, culture, heritage and hospitality for your trip to Kailua-Kona. Our hotel overlooks Kailua-Kona's manta ray coastal feeding grounds and offers access to Kona Coffee farms, snorkeling in Kealakekua Bay and Volcanoes National Park. Embrace Kona life in our hotel pool, pamper yourself at Ho'ola Spa or try traditional Hawaiian activities like snorkeling, cultural tours and hula lessons. Bask in the Kona sunshine at our poolside resort bar. Explore our adaptable indoor venues, as well as 100,000 square feet of outdoor space with awe-inspiring views. Unwind in expansive hotel rooms and suites with private lanais and the Sheraton Signature Sleep Experience. Find your own slice of paradise in Hawaii at Sheraton Kona Resort & Spa at Keauhou Bay.

Property information

Year Built: 1971
Last Renovation: 2012
Floors: 7
Nonsmoking rooms: 508
Suites: 24
Total rooms: 484
Total rooms and suites: 508

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A mandatory Resort fee of $31.25 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $27.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum self-parking fee of $25 (Complimentary upgrade to Valet on 1st night/day of arrival) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Prices are based on single or double occupancy. Additional occupants may incur a charge of $70 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: $25 per night daily pet fee is nonrefundable. Dogs and cats only

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 169 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Mixed reviews

    I have mixed feelings about this place. First off, we're not resort people. We don't spend enough time at the hotel to warrant the extra fees. So if you like resorts, this might be your new favorite place. The pool area is really nice, including the part with the sand bottom and the huge slide was a hit. I didn't like that the slide steps were not within the viewing area of the pool, so kids are not within sight of their parents for several minutes while they make their way around. The only refreshments we ever saw (as included in the resort fees) was that a person came around one time and offered us pineapple chunks on toothpicks. We had an issue with gnats in our room and elsewhere. No, we didn't leave fruit or anything out. The view from our room was beautiful. The manta viewing area was nice. We were never around to take advantage of any of the promised "cultural events" that come with the resort fee. I called for assistance in finding an ice machine and was given a room number. Turned out the ice was actually on a completely different floor. We had a $250 hold placed on our credit card at check-in. Two or three more holds of varying amounts were added during our stay. We didn't charge anything to the room, so this seems out of line. We had a nice, large room with a fridge. If you want a microwave, none are available in public areas, but you can rent one for $10/day. Overall, the stay was fine. I think the resort fees are out of line with what guests actually get in return. We paid for parking and resort fees, both, at checkout. We received shell leis, a drawstring bag and two metal water bottles as part of those extra fees. If you plan to spend time at the resort and take part in the cultural events, you may have a completely different experience than we did.

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Felt Robbed of My Vacation

    I rarely leave reviews, but my experience at the Outrigger Hotel & Spa on the Big Island was so disappointing that I feel compelled to share. To start, Michael at the front desk was amazing—friendly, professional, and helpful. He was the one bright spot in an otherwise frustrating stay. The rooms were clean and spacious, but flies were everywhere, just as other guests have mentioned. We waited over two hours for our room to be ready, which set a bad tone from the beginning. The property was advertised as one of the more family-friendly resorts, but in reality, there’s only one pool and one small water slide. That was extremely underwhelming considering the price and expectations. There’s also no beach on-site, which isn’t clearly stated when booking. The food at Voyager wasn’t good and definitely not worth the cost, though the staff there were kind. On the other hand, the young female towel attendant had a consistently bad attitude, which really affected the overall vibe. I don’t get much time off work and was looking forward to a relaxing vacation. Instead, I left feeling stressed, disappointed, and like I’d wasted my time and money. This was easily one of the worst resort experiences I’ve had. Save yourself the disappointment—stay somewhere else.

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Thank you Tay!

    The employee Tay at guest check-in was amazing. We were so tired and confused when we arrived, and she went above and beyond to make us feel welcomed, and taken care of. She resolved any concerns we had, and turned what could have been a frustrating situation into a relaxing enjoyable experience! Thank you Tay!!!

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    "Outrigger: We'll send you to bed hungry if it's more convenient for us. F- You."

    "Outrigger: We'll send you to bed hungry if it's more convenient for us. F- You." Hours posted to Google say that Piko closes at 10pm. This isn't necessarily true. A young bar tender working June 26th 2025 was very rude to my wife when we showed up at 930pm hoping for dinner after long ride back from Volcano state park. He informed us the kitchen closes at 930pm and that "I'm just the bar tender; I'm not in charge of the web site. " So we got nothing. This really isn't a very good hotel. No water pressure. Dirty pools. And rude service that doesn't care if you're hungry. Spend your money elsewhere.

    Jun 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    V47 club

    V47 club was by far the best upgrade with our room! Maria and Tessa took care of us, me and my 2 kids enjoyed the breakfast and evening snacks and beverages! If your thinking of doing it I completely recommend it made breakfast and dinner time a treat!

    Jun 26, 2025