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180 reviews
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Jul 12, 2025Core family memories unlocked
This was our first visit to Outrigger Kona. At check-in, Octavia went above and beyond to provide us with an unforgettable stay. As it was our first visit to the Big Island, she met our request for an upgrade to an oceanfront room in Manta 1. We had an incredible sunset and manta ray feeding view. (She cautioned us about construction noise below, but we were unfazed by the 9-5 work noise because we were just so very appreciative of the overall view.) We simply loved spending time out on the balcony. At night, we watched the night snorkelers float with the mantas and we were close enough to hear their excited squeals. When I went for night snorkeling, my husband was able to relax on our balcony and keep watch. On our final morning, we awoke to rain showers and a gorgeous rainbow over the water. Food at the resort was pricey, as to be expected on the island, but absolutely delicious. We enjoyed the salads and cheese plate at Piko. Mornings were sweetened by grab and go pastries and coffees by the pool. The pastries were incredible. The retail shops had nice offerings, including local body products, snacks, sauces and honeys. I picked up a manta ray ornament to commemorate our view and my snorkeling experience. (The coffee was just as good as Pika at a lower price, BTW.) We thoroughly enjoyed the entire pool area and appreciated the towels, lounges, and sunscreen dispensers. My teenage son made good use of the water volleyball and waterslide. We also exited the pool gate to the lawn and had a lovely walk through the garden and enjoyed talking with other guests there. (My son, the animal lover, found the daytime resting spots for the resident cats nearby the garden.) Self-parking was at the bottom of the ramp for $30 per night and valet service was $40 per night. We opted to self park and it was still very convenient and a safe walk between the lot and the lobby. For those planning to go on a night snorkeling excursion, all the boats are an easy 5-7 minute walk down the ramp and one left turn away. It's flat and paved, but a little dark due to lighting restrictions so you may want to make sure you bring a flashlight (or use the one on your phone). Overall, I would wholeheartedly recommend Outrigger Kona to couples and families alike and would not hesitate to stay there again in the future!
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Jul 08, 2025
Amazing hotel!!!!
This hotel was amazing! They had an adult pool that never had people in it so we had the pool to ourselves a lot. The staff is super nice and super helpful! Sharlaine in the voyager 47 club gave us some great recommendations for food for our trip while we are here! The ocean view was amazing!!!!! The sunsets were extremely beautiful here as well. There was nothing blocking the sunsets so that was super nice! This hotel is very relaxed and served all our needs. It was 30mins from most places but that didn’t bother us since we knew things were pretty far away from each thing.
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Jul 08, 2025
John (Engineering) Excellent Customer Service!
Please extend our sincere thanks to John in Engineering for swapping out our refrigerator which was not cooling items placed within. The refrigerator John installed prevented our food from spoiling! He was very friendly and courteous and expeditiously replaced the refrigerator after inspecting the original refrigerator. EXCELLENT customer service!
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Jul 07, 2025
Outrigger Kona resort & Spa getaway
I want to say thank you to Ara at the front desk for helping me out with a lot of information and making me feel at home. Ara went above and beyond and very professional and I appreciate her. Mahalo’s Ara…!!!! Everything about the bedding, the view and amenities, gym and the swimming pool was perfect. The Piko has the best selections and super tasty meals! The Ahi was so so juicy and so was the ribeye that I also ordered the next day. I do a lot of cooking but I’m still wondering how they got the Ahi so juicy and not dry! It’s a very hard fish that normally always comes out dry but the cook knows what he’s doing. Whoever stayed in the room before me got a lot of hair stuck in the piping so I called the front desk for help and the maintenance repair guy I believe I recall his name is (RICHARD) as I recall came down to my room in less then 5 minutes and worked on the plumbing but it was plugged up really good. He was also very professional. Because it would take a while to soak in chemicals to eat away the crud in the pipes, the front desk upgraded me to an awesome room with a better view of the ocean, which I was very grateful to get! Oh and for the cost of my 3 night stay, it is very affordable and that was with the taxes and fees also. Also if you have children, they have a huge swimming pool with a huge slide and a few hot tubs around the pool. Overall, the OUTRIGGER Kona resort & Spa is the best and is very clean and for the 3 times staying there, the room and the grounds were super clean, I didn’t see any rubbish at all. Every single room I stayed in was so clean I didn’t even see a fingerprint or even a piece of lint..!!! Mahalo’s to everyone that I have bumped into at the resort! You guys are awesome. Mahalo's and Aloha’s to all of you guys and I hope to see you guys in a month or two. Sincerely, Steve C. PF lll
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Jul 05, 2025
Great Service!!!!!
Very, very comfortable bed. Service was above and beyond. I would like to specifically point out a gentleman by the name of Chuck that worked at the bell desk. He was great and definitely went above and beyond.