Hotel overview

Transform any stay into a relaxing getaway at Sheraton Jacksonville Hotel, where you'll find an elevated experience unlike any other. Surrounded by many of North Florida's most notable destinations, we offer easy access to St. Johns Town Center, TIAA Bank Field and Jacksonville Beach. When you need a moment to yourself, retire to the modern comfort of our spacious accommodations, complete with luxuries, such as complimentary Wi-Fi, mini-refrigerators, Smart TVs and room service. Enjoy a delectable meal from Bold City Grill, our on-site restaurant, open from breakfast through dinner. Active travelers can stay in shape with a full workout in our newly renovated 24-hour fitness center or a refreshing dip in our heated, indoor pool. Host your upcoming corporate or social event in one of our five versatile event rooms, equipped with tasteful décor, AV equipment and high-speed Wi-Fi. Whether traveling for business or leisure, allow Sheraton Jacksonville Hotel to offer a refined experience you won't soon forget.

Property information

Year Built: 2008
Last Renovation: 2017
Floors: 6
Nonsmoking rooms: 159
Suites: 5
Total rooms: 154
Total rooms and suites: 159

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Pet Policy Pets Allowed: Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 257 reviews
  • 5.0 star tripadvisor rating
    Excellent service and staff. The hotel is very nice and clean & the staff is THE BEST. I give them a million stars.

    To whom it may concern. My boyfriend and I stayed at this hotel and not only was the hotel and room clean and nice, it was exactly what we asked for. My boyfriend is disabled and they accommodated us like no other hotel did and that is the most important part to him and I. As far as the staff goes they were superb. They were all very friendly and professional and I would like to recognize all the staff that made our trip more enjoyable. They are Courtney, Kaitlin, Khalid and Will. This is definitely the ONLY hotel my boyfriend and I will stay at any time we visit Jacksonville and from my experience to anyone else that is disabled or has a disabled family member, friend, spouse, whatever the case may be and u need a hotel with an ADA room I recommend this hotel. Thank you to the staff and GM Brad at this hotel for making our stay enjoyable and stress free. We look forward to seeing all of you again soon. Thank you, Michele Cohen

    Sep 08, 2020
  • 5.0 star tripadvisor rating
    Best sport/family spot

    This hotel caters to families traveling for sports, from the warm greetings as you enter the hotel to the staff always ready to help.... from providing early breakfast to facilitating late checkout....Khalid and Courtney made our stay outstanding, thank you!!

    Sep 08, 2020
  • 3.0 star tripadvisor rating

    Overall, this is an average hotel for their class, but without the free breakfast that Hilton or other Marriott offer now. The good: Location is close to restaurants. Staff is friendly. Lobby is nice. Beds are comfortable. Quiet. The bad: No free breakfast. No secure internet. Small rooms. Cheap modular showers (no water pressure, shower head very low, water is stinky). No microwave in rooms. Overhyped on tripadvisor. Overall, I rate this hotel average at 3 stars. Not a bad stay, but no reason to stay here again. Staff was polite, but nothing would bring me back to this hotel. Not sure how this is top rated hotel in Jacksonville.

    Aug 29, 2020
  • 5.0 star tripadvisor rating
    Safe and Sound

    This was our second visit to this Sheraton and we were just as please as the last. We stayed the evening of July 4th with out two dogs, who are very afraid of fireworks. Our neighborhood tends to have fireworks going off for 4 to 5 hours and really needed to get our dogs somewhere quiet. This was perfect. From check in, where the dogs were fussed over by the front staff, until we checked out, the stay was perfect. We could tell the hotel and staff were working hard to keep everyone safe. We were provided with individually wrapped pens to sign the dog documents, there were clear reminders to wear masks in public areas, to limit number of guests in the elevator and to wash your hands. The lobby and room were extremely clean. The lovely dog walk area was free of "debris" and well maintained. Even though there was a fireworks show at the Town center barely a mile away, the sound was nearly inaudible. Our dogs were calm and we were happy. The bed was very comfortable, the bathroom large and clean and the television and furniture were all immaculate and in excellent working order. Thank you for making a night that is usually very upsetting for all of us a calm, relaxing experience.

    Jul 26, 2020
  • 4.0 star tripadvisor rating
    Nice hotel during Covid issue

    Pet Friendly! Good staff Nicely stocked deli type place Ruined a bit by party jerks on our floor, had to call front desk to get these jerks to stop the noise. Good room, good bathroom amenities Be careful walking around the area on weekends, lots of homeless near the bridge/overpass area. Not crazy about the unprotected parking lot. Overall ok but will avoid Jacksonville in the future

    Jun 28, 2020