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Hotel overview

Offering spectacular views of the Chicago River, Lake Michigan or the city skyline, this grand hotel is one of Chicago's superior riverfront destinations. Located just two blocks east of Michigan Avenue and within walking distance of Navy Pier, museums and the exciting entertainment of downtown, guests enjoy nightly entertainment in the hotel bar, casual dining at the build-a-burger restaurant or upscale cuisine at the hotel steak house.

Location

North Michigan Avenue
Chicago, IL, USA - Midway (MDW) : 13 miles
Chicago, IL, USA - O'hare International Airport (O : 18 miles

Property information

Year Built: 1992
Last Renovation: 2006
Accessible rooms: 59
Floors: 34
Total rooms: 1209

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum self-parking fee of $55.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $67.00 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Destination Fee: $46.96 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 5918 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Pick another hotel

    Don't bother to book this hotel. Rooms quite outdated and tired. Club lounge evening offering an embarassment. No liquor, even to purchase (BYO) with a cheese plate and vegetable platter. Didn't really recognize our titanium status with any kind of upgrade other than lounge access. Very disappointed.

    Jun 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect Location, Beautiful Views, Excellent Stay

    We stayed at the Sheraton Grand Chicago August 2023 for our family trip—and it was the perfect base for exploring the city! Located right on the riverwalk, we were just steps away from Navy Pier, Millennium Park, and all the downtown buzz. The staff was super friendly, check-in was seamless, and the views from our room? Absolutely gorgeous—especially at night when the city lights up. The hotel was spotless and felt upscale without being stuffy. Would 100% stay again. Chicago, you did not disappoint!

    May 29, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Do not stay here!

    I can't say how this hotel is but they have the worst customer service and policies I've ever experienced. Our airline cancelled our flight and rebooked us for a couple weeks prior to our reservation, and they would not work with us at all in changing the dates! We were not even asking for a refund or anything, we wanted to stay here just a couple weeks before and they would not bend. They asked us to submit documentation to corporate for our rebooked flight, and we did and never received a response from them at all. Do not stay here!

    May 29, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Sheraton Chicago grand Riverwalk

    While not as tall as the surrounding skyscrapers and an older appearing building from the outside, the hotel is still beautiful in the interior. Has a perfect view of Chicago river and sits right up against the river. There’s easy access to the river walk as well as to all of the main Chicago attractions like millennium Park, the amphitheater, the bronze bull, and cloud gate, also known as the Chicago Bean. It is also very close to two of the most famous deep dish, pizza spots Giordarno’s and Lou Malnati‘s. It is also very close to and walking distance from the famous river walk Apple Store, Chicago tribune building, and miracle mile. There is a Starbucks reserve right down the street. In the Riverwalk, there are multiple restaurants and bars and you are able to book many different types of boat tours that give you a tour of the bay or the architecture. If you have never been to Chicago, it is a great place to stay as it is close to all of the main Chicago attractions. Would highly recommend this hotel. The only reason this hotel got a four star review is that when compared to higher end hotels such as the Ritz Carlton or Saint Regis, it does not compare with their level of luxury or top-tier service and amenities.

    May 25, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Watch out for bedbugs!

    Wonderful location, decent enough room although a bit outdated and last but not least, bedbugs. I recently stayed at this hotel and on the last day of my stay woke up itching my legs and ankles and had at least 20 bites that resembled bedbug bites. I found no signs of bedbugs in the room but alerted the staff at checkout and was told I would be contacted. When no one contacted me I reached out to Allegra Buehler, the guest services manager who told me they would look into it. Several days later I contacted them and they said no live bedbug activity was noticed. Well, here is a picture of one of my shins absolutely eaten up with bites. No offers or discount were given or implied by the hotel.

    May 20, 2025