TripAdvisor traveler ratingbased on 5715 reviews
LocationNorth Michigan Avenue
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Ratings & reviews
TripAdvisor traveler rating5715 reviews
First time in Chicago
Definitely recommend this hotel for anyone looking for a clean, comfortable, friendly place. The staff was wonderful. We arrived early to Chicago & they were able to accommodate us in a room. We had an amazing city view. You can walk 10-15 min to Navy pier, millennium park and Magnificent mile or uber for a few bucks. The city cancelled St Pats parade & festivities due to Covid-19 but the hotel hosted a small party downstairs that kept us entertained & our son with games without leaving the hotel. I would stay here again.
In need of updating but still a pleasant stay
Even in the concierge rooms, needed repairs are openly visible: dresser doors that won't stay shut, mars and scratches on furniture, etc. Even the shower curtain and its rod are dated; it has been quite awhile since I had taken a shower in a crowded tub without a curtain rod that bowed out for additional space. Still, the location and amenities of the Sheraton are hard to beat and the staff are pleasant, helpful, and knowledgeable.
The room was nice. The view was amazing. Parking was high but that’s Chicago. Checking in was such a breeze and everyone was so nice and helpful. I wish kore restaurants were in walking distance of the hotel but just doordashed my food for the night.
Disappointed in cleanliness practices
You’ve probably seen the hidden camera investigative reports that revealed that housekeeping often just rinses and wipes down glassware in hotel rooms. I had kind of forgotten and put that out of my mind. However, it came flooding back when I found a coffee mug in my room with a few drops of coffee stains inside and smeared lip prints on the edge. I left it sitting out hoping it would be replaced with a clean one. I came back after my room being cleaned and found the exact same mug on the shelf with the same spots and same smeared lip prints. ICK! In these days of coronavirus, this is unacceptable! Always wash your hotel glassware yourself people! Hotel was otherwise ok.
Everything you need within minutes!
Great Hotel, Great Location, Very professional and Guest friendly. Was here for all star weekend and despite the crowds and numerous activities going on The Sheraton Grand was on point. everything you need is in the hotel and within walking distance, there is a whole foods, a movie theater and numerous restaurants a block or less away. i really enjoyed my stay here and with the Magnificent mile and other attractions within walking distance this is the idea location. Jeffery from the front desk was amazing as well at check in Shout Out to Jeffrey.