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Hotel overview
Location
North Michigan AvenueProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Ratings & reviews
TripAdvisor traveler rating
5918 reviews
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Jun 27, 2025Pick another hotel
Don't bother to book this hotel. Rooms quite outdated and tired. Club lounge evening offering an embarassment. No liquor, even to purchase (BYO) with a cheese plate and vegetable platter. Didn't really recognize our titanium status with any kind of upgrade other than lounge access. Very disappointed.
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May 29, 2025Perfect Location, Beautiful Views, Excellent Stay
We stayed at the Sheraton Grand Chicago August 2023 for our family trip—and it was the perfect base for exploring the city! Located right on the riverwalk, we were just steps away from Navy Pier, Millennium Park, and all the downtown buzz. The staff was super friendly, check-in was seamless, and the views from our room? Absolutely gorgeous—especially at night when the city lights up. The hotel was spotless and felt upscale without being stuffy. Would 100% stay again. Chicago, you did not disappoint!
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May 29, 2025Do not stay here!
I can't say how this hotel is but they have the worst customer service and policies I've ever experienced. Our airline cancelled our flight and rebooked us for a couple weeks prior to our reservation, and they would not work with us at all in changing the dates! We were not even asking for a refund or anything, we wanted to stay here just a couple weeks before and they would not bend. They asked us to submit documentation to corporate for our rebooked flight, and we did and never received a response from them at all. Do not stay here!
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May 25, 2025Sheraton Chicago grand Riverwalk
While not as tall as the surrounding skyscrapers and an older appearing building from the outside, the hotel is still beautiful in the interior. Has a perfect view of Chicago river and sits right up against the river. There’s easy access to the river walk as well as to all of the main Chicago attractions like millennium Park, the amphitheater, the bronze bull, and cloud gate, also known as the Chicago Bean. It is also very close to two of the most famous deep dish, pizza spots Giordarno’s and Lou Malnati‘s. It is also very close to and walking distance from the famous river walk Apple Store, Chicago tribune building, and miracle mile. There is a Starbucks reserve right down the street. In the Riverwalk, there are multiple restaurants and bars and you are able to book many different types of boat tours that give you a tour of the bay or the architecture. If you have never been to Chicago, it is a great place to stay as it is close to all of the main Chicago attractions. Would highly recommend this hotel. The only reason this hotel got a four star review is that when compared to higher end hotels such as the Ritz Carlton or Saint Regis, it does not compare with their level of luxury or top-tier service and amenities.
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May 20, 2025
Watch out for bedbugs!
Wonderful location, decent enough room although a bit outdated and last but not least, bedbugs. I recently stayed at this hotel and on the last day of my stay woke up itching my legs and ankles and had at least 20 bites that resembled bedbug bites. I found no signs of bedbugs in the room but alerted the staff at checkout and was told I would be contacted. When no one contacted me I reached out to Allegra Buehler, the guest services manager who told me they would look into it. Several days later I contacted them and they said no live bedbug activity was noticed. Well, here is a picture of one of my shins absolutely eaten up with bites. No offers or discount were given or implied by the hotel.