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Hotel overview

Transform your travels to the Detroit area at our Novi MI hotel and enjoy an effortless experience at the Sheraton Detroit Novi Hotel. Spend time shopping at the nearby Twelve Oaks Mall or attend an exposition or trade show at Suburban Collection Showplace. Our location just off of I-275 gives you easy access to the heart of Detroit. Begin each day at our delicious breakfast buffet, and grab a coffee before you head out of our hotel in Novi for the day. After a day spent in meetings or making memories, relax in our modern rooms offering mini refrigerators and standing adjustable height workspace. Need to burn off some extra calories? Hit the fitness center for some cardio to get your heart pumping, and stop by the indoor heated pool to swim laps. Our hotel features 17 event venues and over 20,000 square feet of event space, ideal for anyone looking for hotel wedding venues in Detroit Novi or corporate meetings. Maximize every opportunity that comes your way at the Sheraton Detroit Novi Hotel.

Property information

Year Built: 1985
Last Renovation: 2019
Floors: 7
Nonsmoking rooms: 238
Suites: 2
Total rooms: 236
Total rooms and suites: 238

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13
Pet Policy Pets Allowed: USD 75 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 50.0 pounds

Ratings & reviews

TripAdvisor traveler rating

4.0 452 reviews
  • 5.0 star tripadvisor rating
    Top notch visit!

    Gary provided easy and friendly check in for Bon Voy member stay. The hotel was very clean nice workout area and pool. Very nice executive lounge staffed by friendly staff members Chantel and Andre. Nice hors d'oeuvres in the evening and breakfast in the morning. Nice bar downstairs for a quick bite to eat in a glass of wine. The room was quiet and comfortable with a nice bed. Nice job team Sheraton Novi!

    May 20, 2024
  • 2.0 star tripadvisor rating
    Busy Facility

    After a busy work week, we were looking for a bit of a getaway. This hotel was very busy. They were hosting soccer tournament participants and a church event. Plus, one of their elevators were out of service. This is the second time that I have stayed at this location where the facility was not fully operational. Check-in was a bit stressful. The front desk team was obviously under duress. Another team member, Mary, was the official elevator operator. She did her best to keep things light and upbeat. Tamika, a member of the lounge area, was the saving grace.

    May 11, 2024
  • 1.0 star tripadvisor rating
    Awful. Not clean. Horrible Club Lounge. Overcharges in Lobby Bar.

    The Sheraton Novi is an older Sheraton that has had a lot of lipstick on a pig updates since it was built in the 1980s. This includes an exhaustive renovation of guest rooms a year or so before the pandemic. Outside of its location, which is super convenient for the suburbs in just about any direction, there isn't much positive to say. Zero Bonvoy elite recognition. Was never addressed by name at check-in or thanked for staying. No welcome letter or any kind of amenity. No bellman or doorman. Front Desk never offered assistance with baggage. I booked a rate that included 2,000 bonus points per night and a welcome amenity. I never received the welcome amenity. My room, a king on the 7th floor, was dirty. Pubic hairs were on and under the toilet seat, there were hairs in the walk-in shower, hairs on the nightstand next to the bed, and junk on the furniture and carpeted flooring. Like nail clippings, food debris, hair, etc. For the cleanliness issues that I experienced a manager offered me an unspecified number of points. On the plus side, the room had a robe and slippers. But the robe looked wrinkled and like it had been worn by another guest. Pillows were 3 feather pillows and 1 down-alternative pillow. None of the pillows had pillow protectors or pillowcase liners. The mini-refrigerator was room temperature and wouldn't keep anything cold or even chilled. Individual toiletries have been replaced by wall-mounted dispensers in the shower and dispensers on the countertop. The shampoo, conditioner and body wash dispensers in the shower were completely empty. The lotion and liquid hand wash dispensers on the countertop were half-full. No mouthwash. No vanity kit. The Club Lounge is open Monday-Friday for breakfast and Sunday-Thursday for evening snacks. Snacks at night were a limited to a choice of sliced carrots and celery with some sort of dip (maybe ranch?) or an unknown kind of meatball with rice and cooked vegetables that was served lukewarm. There was some sort of dessert that looked like cold pancakes with cream cheese stuffing. That was it. Alcohol was for sale. The lounge attendant said the wine was Barefoot. Barefoot sells for $4-$6 by the bottle. Come on. That's really, really bad. If you're going to charge for alcohol, at least have a good wine for sale. The coffee machine was broken. No newspapers were available in the lobby or the Club Lounge. How difficult is it to have a few copies of the Detroit News or Free Press? I also didn't see any local information in the room; not even the Visit Detroit magazine. The Lobby Bar is the only restaurant. The dining room was closed and appeared only operational for breakfast. At the Lobby Bar, they were out of several of the wines on the wine list. I ordered the Chandon sparkling wine. Chandon is an average mass-market sparkling wine. I was told they were out of it. The only options were Ruffino prosecco and Salmon Creek sparkling wine from California. Ruffino is pretty low-end. I've seen it at gas stations. Salmon Creek is even worse. It may even be worse than Barefoot. If it sells for more than $4 a bottle, I'd be surprised. Just an awful wine. The rest of the wines on the wine list were mediocre grocery store wine brands. Nothing great but at least drinkable. However, prices were high. $20 for a glass of Wente chardonnay -- a chardonnay that sells for $11-$13 by the bottle. That's highway robbery, even by hotel prices. When I got my bill I noticed I was overcharged by $4 per glass of wine. That's not an insignificant amount. Additionally, the price for the caesar salad with salmon was incorrect. I pointed this out to Tamika and she responded by calling me rude because I said I was overcharged. Her colleague came over and sorted it out. But that was just so unprofessional. So, check your bill against the listed prices on the menu. At breakfast, the buffet in the restaurant was on the lower end of the spectrum. No smoked salmon and no cheeses. No fresh juices. Just what appeared and tasted like bulk sugary juices. No egg station for eggs made to order. There didn't seem to be an ala carte menu. I didn't see any ketchup or honey. The waiter poured me a cup of coffee and never bothered to refill it or come by except to give me the bill for $16 and change. For $16, you can get a better breakfast at the McDonald's across the street. There is only one working elevator in a 7-story hotel. Apparently, there's no service elevator because hotel staff with housekeeping carts take the one working elevator. As a result, it can be a considerable wait for an elevator. All things considered, this is an awful Sheraton. Unless Marriott Bonvoy points are important to you, the Holiday Inn Express directly across the street or the Holiday Inn two miles south are a better value. This could be a nicer hotel with more attentive management, better housekeeping, and better staff -- especially in the restaurant. Between all the issues I experienced it's clear that management is not focused on getting the details right.

    May 10, 2024
  • 3.0 star tripadvisor rating
    Hit/Miss Holiday Stay

    Holiday travel can be fabulous or challenging. In this case, my stay was a mix. Arriving on New Year's Day, it was disappointing to see an out of order sign prior to entering the front door of this establishment. Check-In was lackluster. The team member was unsure of what day it was. This was sort of interesting. I was only staying one night. The hotel website mentioned that the pool and gym were closed. When I mentioned this to the front desk team member, they stated both were open and functioning. My room was acceptable and contained wonderful pieces of artwork and accent furniture. Ideally, adding an ottoman would have been stellar. There were also no recycling opportunities. The bathroom sink setup was interesting. The faucet seemed short or installed incorrectly. Washing your hands could be challenging. If the opportunity presents itself, try to select room # 515. This room is very spacious (probably a suite). Breakfast starts at 630a. The breakfast staff do a nice job and keep your coffee cup full. All and all, a decent stay.

    Jan 02, 2024
  • 3.0 star tripadvisor rating
    Was promising but ended up disappointing

    I’ll start with the positives: I got my mobile key early, which was appreciated, and the room was spacious. But there were some real downsides: 1. The WiFi, which was really fast, died suddenly during a meeting I was taking. Worse, after I was told it was fixed, it was still not showing up in my room on two different devices (fortunately I was able to tether for other meetings). I did my own troubleshooting and while the WiFi was restored, it was not restored to anywhere beyond the lounge on the 7th floor. So if I wanted WiFi, I’d either have to be in the lounge next door or sitting by the elevator. Still waiting for the WiFi to be restored to my room next to the lounge. 2. No recycling bin in the room. It’s 2023-this should be standard. 3. It was either really hot or really freezing most of the time, regardless of how I set the room thermostat.

    Nov 28, 2023