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141 reviews
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Jul 11, 2025A good base for our week-long stay
Stayed here as it was an approved hotel for an event at the Denver Convention Centre that my roomie and I were attending. Our twin room was a good size, very clean, well appointed and quiet. All the staff I had interactions with - reception, bellhops, cleaners, bar and restaurant staff and on-site electrician - were both personable and professional. Pool was lovely in the early morning, helping with jet lag as well as keeping cool later in the day. It's just a shame that the pool bar only opens on Friday and Saturday evenings. Food in the Commons and The Yard was great but there are plenty of other places within walking distance. Only downside to our stay is that the electricity tripped out a couple of times, taking out the power through the plug network (though room lighting was unaffected). As the in-room phone needs plug power, it meant one of us had to get dressed and go down to reception to report the problem, rather annoying when it was later at night. The team were responsive and the on-site sparks go things up and running within 15-20 minutes.
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Jul 10, 2025Worst Sheraton ever. Broken A/C, nonstop noise, rude manager refused refund or room change. Never coming back.
This is hands down the worst Sheraton I’ve ever stayed at—honestly, probably the worst hotel in the entire U.S. The A/C in my room was completely broken—it didn’t cool the room at all—and the constant loud noise made it impossible to sleep. I asked to change rooms or at least get a partial refund. Instead, I was met with a rude, arrogant manager—a middle-aged man with glasses who looked around 40—who literally said, “This is just how it is. We’re not giving you another room and we’re not refunding anything.” Are you serious? This is a Sheraton? The attitude was disgusting, the service was nonexistent, and the room was a sweaty, noisy nightmare. I’ve stayed at Sheratons all over the country and never had such a miserable experience. I will never come back here again, and I strongly recommend others to stay away from this place unless you want to be ignored, disrespected, and overcharged for a hot, sleepless night.
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Jul 03, 2025All show and no go
All show and no go. The roof top pool is right next to a giant air conditioner. The bar is only open Friday to Sunday. We ordered room service for breakfast at room service prices and was brought food in a bag in to go boxes. The food was leaking from the boxes and cold. I complained and they kindly refunded the meal. But still. That’s room service?
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Jun 06, 2025
Badly managed hotel whose leadership failures impair the visitor experience
This hotel is the worst managed Sheraton property I have ever been to. The management is rude and inconsiderate, even to Bonvoy elite guests, and the property is filthy and poorly maintained. The front desk staff are inconsistently trained and provide inconsistent and incorrect advice. I do not recommend staying here.
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Apr 14, 2025Highly recommend this hotel for personal and business stays. The staff was extremely knowledgeable and professional.
I had an excellent stay, and one of the biggest highlights was the incredible customer service provided by Michael Kwiatkowski. From the moment I arrived, Michael was professional, friendly, and genuinely attentive. He took the time to listen to my needs and went out of his way to make sure everything was perfect throughout my stay. The hotel itself was clean, well-maintained, and had a welcoming atmosphere, but it was Michael’s dedication and personable approach that really stood out, he’s someone so committed to providing top-tier service. He truly made me feel valued as a guest. Highly recommend this hotel—especially if you're lucky enough to be assisted by Michael!