Hotel overview

We are located on the 16th Street Pedestrian Mall, a mile-long, tree-lined promenade with bistros, breweries, shops, and entertainment. History and culture thrive at the nearby art museum, performing arts complex, convention center, and State Capitol.Enjoy unique style and unmatched comfort with an enticing array of amenities. Relax in a heated rooftop pool with city views, explore six bars and restaurants, or host unforgettable events in 133,000 square feet of meeting and exhibition space.Each of our distinctly appointed 1,231 guest rooms, including 82 suites, offers dramatic city or mountain views. Experience serene décor in these alluring retreats, which include High Speed Internet Access and the plush Sheraton Signature Sleep Experience.

Property information

Year Built: 1960
Last Renovation: 2009
Floors: 22
Total rooms and suites: 1231

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Sheraton Denver Downtown is undergoing phased renovations to the following areas: guestrooms, lobby, driveway, restaurants, Club Lounge, Plaza ballroom, and foyer. Since all work is isolated to the Plaza building, check-in and outlets have transitioned to the Tower building. To minimize impact, work hours are 7am-7pm daily and all guestrooms have buffer floors to avoid noise. Please note renovation dates and times are subject to change at any time without prior notice.

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: We are happy to accommodate dogs up to 40 pounds and offer Sheraton Sweet Sleeper® Dog Beds, along with bowls for our four-legged friends. A dog must not be left alone in a guest room, and a guest must notify housekeeping when the room can be cleaned in the dog’s absence. A surcharge may be assessed if significant cleaning is required or if the room is damaged. A dog must be leashed or in a carrier in all public areas. Dogs are not allowed in restaurants or the pool area.

Ratings & reviews

TripAdvisor traveler rating

3.5 2859 reviews
  • 4.0 star tripadvisor rating
    Convenient Location

    Stayed here a few nights for a business trip and it was close to the office I was working. Easy to find and has valet parking which is convenient. They have self Parking but not easy to find if you don’t know the area. It is around the corner. King size bed room was good not very big but bed and pillows comfy. Staff was very friendly and helpful. They have a Starbucks in the lobby which was nice. Also a main Starbucks across the street too. They also have a lot of restaurants in walking distance too and connected to hotel where you don’t have to leave. Mexican and a Soup shop. Close to the bus line too that is free to jump on and get where you need as well. Older hotel but they have made upgrades.

    Mar 21, 2020
  • 1.0 star tripadvisor rating
    No flexibility in hard times

    Given the Coronavirus concern, I tried to call in to cancel my reservation on the day checkin. A few hours ago national emergency was declared and all flights are readily giving credits but the Sheraton Denver manager would not budge. On top of that she tells me that I would’ve made an exception if I would’ve called 24 hours before. I am like no mam, that would’ve been allowed in policy per my rate, but I am requesting you to make an exception given the circumstances. No help from their side. This is when I am a titanium elite member with them. It’s times like this when you can show compassion but you guys failed. Had to finally call Marriott customer service who helped.

    Mar 15, 2020
  • 5.0 star tripadvisor rating
    Top Notch Customer Service

    I just wanted to say thank you to Shawn N. and Jessie S. for helping make an ordinary stay into a great experience. I know you were dealing with a lot with group turnaround but took the time to make me feel like a valued guest. Customer Service skills like yours are hard to find. Keep up the good work.

    Mar 12, 2020
  • 2.0 star tripadvisor rating
    Staff not helpful at all!!

    I am attending a rather large conference next week. Understanding there are two "towers" and lots of construction going on I called a head to ask that my room be in the same tower as the conference and that I be closer to the elevator, due to some mobility issues. No one (front desk or sales) could even tell me which tower the conference is in. I was also told there is no way to be sure I can the location I am requesting. "There are 1500 rooms in this hotel and we can not promise you anything! We noted your request but there are no guarantees." I explained I would not be getting there until 11 PM and would be unable to walk a very long distance to a room. Was there no way to reserve a room nearer the elevators? NOPE! Not helpful and not looking forward to this stay.

    Mar 02, 2020
  • 4.0 star tripadvisor rating
    great location

    perfect place to stay to see downtown Denver, The Denver Art Museum, the United States Mint, the American Museum of Western Art, Trinity United Methodist church. We took the train from Denver International Airport, then the free bus to the hotel.

    Feb 25, 2020