Wish you were here?
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating98 reviews
Not a very good convention experience
Stayed here for a convention, and the hotel did their absolute best to make it miserable for all parties. Noise complaints against us just for having 3 people in the room. The tower suites were very small and didn't really provide any privacy - why have a sitting room with a couch but not have it be a bed as well? Why no door between the bedroom and sitting room? odd choices.
Undercooked meats and terrible servers.
I attended a conference here this weekend. The room I was in I also had 2 years ago. 2 years ago there was an issue with the bathroom door that I brought up. 2 years later the issue had not yet been resolved. Also, the hotel staff were extremely rude, condescending, and were kicking people out of room w/o valid reasons.
I stayed at this property in July on a business trip. As always, let's go pros and cons. PROS 1. This property may have the best workout room/gym of any hotel that I've ever stayed. Usually most hotel gyms are barely bigger than a closet and will have a few treadmills and very little resistance equipment - maybe one bench and dumbbells that might go up to 50 pounds. This gym has plenty of cardio equipment, but I was very pleasantly surprised at the amount of resistance equipment and the dumbbells up to 100 pounds. 2. The property is located next to the 16th Street Mall where you'll find plenty of dining options. CONS 1. My room in the Tower Building didn't have a closet or, strangely, hangers. Where was I supposed to hang up my business attire? 2. The AC unit was loud and not as cold as it should've been, especially during several 95-degree-plus days. 3. The front desk staff told me that late checkout was unavailable and I had to check out at 11 a.m. That hasn't happened to me at any other Marriott property. 4. If you're staying in the Tower Building, you'll have to navigate a maze to get to your room. You have to take elevators up one floor, cross a sky bridge (which doesn't have ramps so you have to take luggage up and down two sets of stairs - very inconvenient), then up another elevator to your room. OVERALL: If and when I travel to Denver again, I won't stay at this property.
Very Sub-Par Service Older Marriott Property
For background - I have been Platinum Elite for 12 years. I’ve stayed at my fair share of Marriott’s. I am lifetime Gold, literally just shy a new nights of lifetime platinum. I would describe this hotel as perfectly adequate. Luckily I had read reviews before I arrived so I wasn’t too disappointed, but the hotel perfectly matches those reviews. We decided to stay here even with those reviews because of the large gym advertised and it is large. Older. But really good size, with all equipment you could possibly need. Staff - As others noted very hit or miss. The woman at the front desk who told me there is no restaurant at the hotel for breakfast should not be working in client service. She was beyond rude. She sent me to the bar, and while I was there I clearly saw the restaurant located behind it. When I asked the front desk about that restaurant she pretended she didn’t see me (there were no other guests or was not busy) and a very kind gentleman apologized on her behalf and told me how I could go about getting some breakfast. * I lost my Platinum status during covid (I’m gold now) and could not recall if I had access to the lounge. When I asked her first if I had asked, she promptly reminded me of my lowly status - I am not sure if she was rude bc of the status - but it shouldn’t matter. That woman should definitely not work in hospitality. I was very appreciative of the barista at the coffee bar, the bellman/valet who greeted us warmly, and the kind front desk gentleman who told me where I could get breakfast after his colleague was so unnecessarily rude. Hotel Room- Admittedly my husband checked in before me and told me the first room was awful. But the room we are in is in the “tower” which does seem to be updated as others noted and it didn’t bother me that it’s across the street (i think knowing it in advance probably helped bc I wasn’t surprised and wanted to be in the updated tower). - Room had no television remote. Which made it impossible to turn off. We finally unplugged it. (We turned it off with the buttons on the TV it kept turning back on) - No safe. BUT they did bring one up when I asked … except they didn’t bolt it in (there’s even a nail where it should be bolted) so it was basically a metal box anyone could walk off with. - Bed was pretty terribly made- sheets underneath sheets with a mattress protector that was all bulging.
A couple Pros; more Cons
Pros: The room was clean, with a reasonable amount of space. The bed was excellent. Cons: Parking: If you drive, be aware you won't get free parking. The hotel charged us $49 a day to park in their parking garage (which they contract with another company to operate). The hotel told me they had no control over the cost because it was set by this other company. Signage: In the tower building, most of us who were attending a conference, were constantly under different degrees of confusion about where to go to find different conference rooms and meeting venues. The info in the elevators is poor. The map they give you is small print, and difficult to figure out. The layout and physical relationship of the two buildings is confusing if you've never been there before. Communication: If you call, it is virtually impossible to have a personal conversation with anyone at this hote . It's next to impossible to speak directly to the hotel on the phone. You'll probably end up talking to someone in India, who will do a decent job, but who has no ability to accomodate guests in certain situations. It's impersonal. The worker-bees (house-keeping and front desk) have no influence, outside of everyday questions and concerns. They were doing their best. Convenience: They have two big buildings taking up two blocks in downtown Denver. If you get put in the Tower building on a high floor (such as the 18th, like we did), expect to spend up to 10-12 minutes to reach the lobby.