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129 reviews
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Oct 12, 2024Excellent stay
Excellent location, was there with a tour group to see Colorado. Excellent facility, rooms very clean, breakfast wonderful. The attention to detail in each room made the stay even better. There was an open air concert 2 blocks from the hotel and it was VERY loud and irritating. Once we checked with the front desk at the hotel on the details of the concert, we were ok. We were told the concert per city regulations would end at 10pm and it did. It would be nice if the hotel could notify us up front of this concert, the building vibrated from the very loud music and no ear plugs or turning up the tv would have helped. Before staying at this location I would check to see if any concerts are scheduled and ask to stay in the main building. There are two building at this facility, they connect underground or via public street.
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Oct 02, 2024very disappointed
No closet, just a rack with some hangers. only one drawer. horrible scratchy towels, scratchy cheap toilet paper, non-functioning USB ports, inattentive bartender rude surly waitstaff. Inexcusable for a high-end hotel. Sent a letter to complain and got back what was basically a form letter.
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Sep 30, 2024
They went the extra mile when it really mattered
I stayed 4 nights to attend a conference and had slightly mixed feelings about my experience but have given the full 5 stars as they really stepped up when I fainted 20 minutes into the first session of the conference! The head of security, sorry don't recall his name, couldn't have been more helpful insisting I had an ambulance checkup, staying with me until they arrived, and even paying for a shuttle for my boss to come to the hospital and bring us both back once the checks were complete. My oversized second-floor corner room had walk in corridor for the wardrobe, coffee station and very large bathroom but the layout was a bit awkward both in the main and bathrooms. The main room was one of the darkest I have stayed in, with unusual lighting and furniture placement choices in the difficult shaped room. The conference facilities, particularly the food and service at Parlur on the opening night, were really amazing. I loved the outdoor firepits, but the check in area is very noisy making it hard to communicate on check in and out. There was a mistake in my billing, but I think it has been fixed now. A mixed bag but overall, I ended up impressed. It was certainly a great conference venue.
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Sep 29, 2024Loud Concert Noise
I stayed at the hotel two nights over a weekend. The hotel property itself is in good condition, and the staff was pleasant and helpful. However, beware when booking … the hotel is located very near the Denver Civic Center. Both nights of my stay, there was an outdoor concert at the Civic Center. The noise was deafening—so loud that it literally shook the windows in my room. Of course, the hotel can’t help the concert schedule. But I will not stay here again because there was absolutely no quiet to be had in the evenings.
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Sep 09, 2024
Not impressed - as an associate, very annoyed.
Thoroughly not impressed. I have stayed here around 20 times over the years. This BY FAR was the worst experience I have ever had. The construction downtown - which is NOT their fault at all - really made parking a pain. We opted for valet, but it was $65, that seemed excessive and did not match the pricing on the site. I asked about it and they did not budge at all. Checking in was another fiasco. My sister-in-law booked the room, had the discount form printed and ready. The price was for the F & F rate, not the explorer rate. We tried to check in and they said that the price was wrong, and it was actually like $340... not $115... I said we are not paying that, she booked it through Bonvoy, with the MMP code, made sure it said F & F rate, and this is the price that she was given. They said it would be lower with my explorer rate. I asked if we could please just check in and I will print off my form and bring it down to them. So we could at least get out of everyone else's way and put our bags in our room. They were not very friendly with this request at all. I asked what they wanted me to do then, they said I can print out the form, but to do that I would need to make a new reservation under my name.... So, I sat in a little room 20 feet away, pulled out my laptop (thankfully I had it) tried to book a new room, Bonvoy would not let me in, so I had to make a NEW account, that was a pain. I tried to log into my work account and print off the associates discount form and it would not let me log in. I walked up to the desk and showed them that PingOne was just not working and not letting me log in. Showed them my phone, no action notifications for getting into my discount forms. The front desk guy tried to help, but literally just did exactly what I did on my phone for me... I again asked if we could please just check into our room, and I will try again in 30 minutes as I did not want to get locked out of the discount forms. He said no, we have to do it this way and told me to call some 800 # that was zero help I ended up hanging up on them. I finally got into my forms, downloaded it and sent it to myself so I could send it to them. Checking in, finally, they again were not very nice or helpful at all. She did give me her email to send it to, which was nice, but I had to verify her email 3 times to get it correct. I had to make sure twice that we were going to pay the same rate that the room was booked at. I was not willing to pay more for a room when this was in no way our fault, maybe not their, but Bonvoy's? Sure. The room I booked said $165, but at this point we just needed somewhere to stay.... I asked that they match the $114 or $115 that it was and they did. Check in done - she printed a page with a bunch of details. This included a food credit, breakfast included and something else. She said it so so so fast that I didn't understand most of it. They stuck us on the second floor. Our room was nice, dirty, but nice, I guess. There was toothpaste marks on counter by the sink and the vanity and the floor by the shower, at least I think it was toothpaste, white something that I cleaned up, also something sticky by the window... The ice machine on the second floor by #257 was not working either. I almost called down to request a new room, grossed me out! Went downstairs for a drink as we had a $25 F & B credit. It was actually per person, not just a whole, she said for the room... I would have gotten some food, but everything was pretty pricey and our drinks were pretty weak, but our bar tender was super nice. The first one who noticed us said hi and he would be with us in just a moment, he was slammed I said no worries at all, then another guy came up a minute or so later - those two were very attentive and nice. I checked the details list thing again, we were not told of the complimentary dessert buffet thing, bummer. Fast forward to the morning - we went down to breakfast (included in the price) and the commons buffet thing was so full, there were 2 open chairs, but separated completely. It was not a buffet style where you could actually go up and get food. So, we opted to go to the little bar/ market thing. They had minimal options and the lady checking us out was rather rude. Like, "why do I even work here" attitude. Pushed us along through the line like cattle. I was so over our stay in general. We went to our room, packed and left. The valet was SUPER nice and professional, made sure we were checking out and leaving, that this was in fact our car and said have a good day. Just not impressed at all overall. For the fancy remodel that they did? I was expecting more. Was it because I was an associate (Sheraton in a different, smaller, nicer town) that they pushed us all over the place? Who knows. I know that during check in if they made it any harder or were any ruder to us I was going to ask for a manager or someone else higher up to speak to. PROS - Coyote Ugly was a fun little car, It's Sugar is always a go-to candy store and the Halloween Store was open!