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TripAdvisor traveler rating2859 reviews
Stayed here a few nights for a business trip and it was close to the office I was working. Easy to find and has valet parking which is convenient. They have self Parking but not easy to find if you don’t know the area. It is around the corner. King size bed room was good not very big but bed and pillows comfy. Staff was very friendly and helpful. They have a Starbucks in the lobby which was nice. Also a main Starbucks across the street too. They also have a lot of restaurants in walking distance too and connected to hotel where you don’t have to leave. Mexican and a Soup shop. Close to the bus line too that is free to jump on and get where you need as well. Older hotel but they have made upgrades.
No flexibility in hard times
Given the Coronavirus concern, I tried to call in to cancel my reservation on the day checkin. A few hours ago national emergency was declared and all flights are readily giving credits but the Sheraton Denver manager would not budge. On top of that she tells me that I would’ve made an exception if I would’ve called 24 hours before. I am like no mam, that would’ve been allowed in policy per my rate, but I am requesting you to make an exception given the circumstances. No help from their side. This is when I am a titanium elite member with them. It’s times like this when you can show compassion but you guys failed. Had to finally call Marriott customer service who helped.
Top Notch Customer Service
I just wanted to say thank you to Shawn N. and Jessie S. for helping make an ordinary stay into a great experience. I know you were dealing with a lot with group turnaround but took the time to make me feel like a valued guest. Customer Service skills like yours are hard to find. Keep up the good work.
Staff not helpful at all!!
I am attending a rather large conference next week. Understanding there are two "towers" and lots of construction going on I called a head to ask that my room be in the same tower as the conference and that I be closer to the elevator, due to some mobility issues. No one (front desk or sales) could even tell me which tower the conference is in. I was also told there is no way to be sure I can the location I am requesting. "There are 1500 rooms in this hotel and we can not promise you anything! We noted your request but there are no guarantees." I explained I would not be getting there until 11 PM and would be unable to walk a very long distance to a room. Was there no way to reserve a room nearer the elevators? NOPE! Not helpful and not looking forward to this stay.
perfect place to stay to see downtown Denver, The Denver Art Museum, the United States Mint, the American Museum of Western Art, Trinity United Methodist church. We took the train from Denver International Airport, then the free bus to the hotel.