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Hotel overview
Location
Puerto Vallarta - BeachProperty information
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Hotel details
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept spring break groups.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore,
it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Ratings & reviews
TripAdvisor traveler rating
8940 reviews
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Jul 11, 2025We love this resort!
We always have such a nice, relaxing time at Sheraton Buganvillias. The rooms are nice, the staff is friendly and accommodating, and there is lots to do at the resort and many food options. We love the location - it’s a quick Uber ride to downtown one way, and the marina the other way - very central and convenient. When we come down, we just like to relax around the quiet pool and we could not be more happy/satisfied by the pool wait staff - they are so attentive and so accommodating - we never go without food or drink while we are around the pool. Isabel was our server most of the week this trip, and she was top-notch - very friendly and met our every need. Our housekeeper, also, was so friendly - so nice to come back to the room and it’s all picked up and clean. Love this place - we will be back again & again!!
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Jul 10, 2025
Good customer service
Great stay!! We had dinner in la trattoria and the service was excellent, Marco, Yolanda, César and Manuel were very kind and professional. Will be back for more next time we are in this beautiful town.
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Jul 07, 2025
Fantastic and Friendly!
We vacation here often and absolutely love the it here. The staff is always friendly and helpful. Isabel and Mariano were the most amazing, so attentive and on the ball. Made conversation with our family and were genuinely happy to help us. We made sure to sit in their sections the last four days of our vaction! I wish we would have found them earlier, they made our trip sucha great experience!
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Jul 04, 2025A long way away but well worth the visit-We have good memories
This review is written by a British Couple in late adolescence and had time during the 15 hour of flights back to UK to consolidate their thoughts. The staff at the hotel were generally good and in some areas exceptional, we would like to highlight the housekeeping who cleaned our room every day, the staff in reception and the staff in the hotel bar, all were very helpful and very attentive to our needs. The staff in the buffet were less so. The food in the buffet was adequate and sometimes good we never went hungry but we have been spoilt in the past at other Mexican based hotels which provided better food choices and better service. One thing that did annoy me slightly was that there was never a small bowl and spoons located any where near the yogurt at breakfast. We did try the restaurants and the service and the food were two steps up from the buffet, and well worth a visit. The location of the hotel is ideal, it is only a 10 peso /10 minute bus ride to the highlights of Puerto Vallarta (PV). The grounds around the pool area are full of well kept plants and trees, we saw humming birds flitting around the flowering shrubs. As mentioned the beach is pebbles but I did fine a sandy stretch nearby and swan in the sea a couple of time. Our room on the about the 7th floor good, clean and comfortable, the view was spectacular. It was quiet, the beds were good, the sleep as undisturbed and the housekeeping was excellent. The hotel is very clean and maintained well, we had no problems and it is very professionally run by it's management staff who do an excellent job. One thing that you should take in to account when booking this hotel from UK is that the majority of hotel users are Mexican, some American, and you should not expect a British style of experience, as we found our beef stew or roast chicken is standard breakfast food in Mexico. As matter of fact we were the first Brits to go there this season. This hotel may give a more authentic Mexican experience, PV is definitely very Mexican. Overall the hotel is excellent but is let by the buffet, one thing I would say is that if you want something that is not on display you can always ask. We were pleasantly surprised. Away from the hotel our flights to PV took us via Dallas / Fort Worth Airport on the way out and via Los Angeles on the back, both added to the holiday experience. Don't forget to visit the Botanical Gardens, a great day out. We would rate the hotel good.
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Jul 03, 2025
Wonderful getaway experience at sheraton
The entertainment team Mariana Ivan and Jimena are very good and friendly and full of spirit. Drinks and is exceptional all over