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Hotel overview
Location
Puerto Vallarta - BeachProperty information
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Hotel details
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept spring break groups.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore,
it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Ratings & reviews
TripAdvisor traveler rating
8671 reviews-
Staff: Vicky Cruz
One of the greatest hotels in the area! Walking distance to Malecon Boardwalk, Rio Grande Restaurant and other small restaurants, and sidewalk shops. Great amenities, but what really makes this hotel my top choice is the staff. People like Vicky Cruz, who is one of the many gardeners for the hotel, is one of the kindest, most helpful person I have met. I work with plants, and Vicky, although busy with her job, showed me around the hotel, identifying the myriad of plants they handle. I will definitely return to Puerto Vallarta and stay at Sheraton Buganvilias anytime I get a chance.
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Excellent and relaxing stay
We had a room on the 14th floor in the main tower. It had incredible view of the pool and ocean from balcony. The service was excellent at the pool and our room was cleaned every day with special shout out to Maria Ibal who provided extra towels & made little animals out of the wash towels which was a nice touch to our room.
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Nice place to stay PVR
I come here with work very often and hostess Pamela at the buffet restaurant is always very friendly, helpful (with my weak grasp of Spanish) and smiling. Makes the dining experience very nice. The food is top notch as well. Thank you for your hospitality Pamela!
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Excellent service from the staff and beautiful grounds.
Vicky Cruz from the garden maintenance team was so nice and knowledgeable. She kindly offered her services and let us know she was here to answer any questions and could provide a garden tour. The grounds are immaculate and you can tell the staff takes pride in maintaining it. The Sheraton Buganvilias resort should be proud of their staff. Especially the staff maintaining the grounds.
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Loved our stay and the people at the Sheraton!
I know this review is late, but better late than never! Staying here at the Sheraton back in June was such an amazing time! Everyone was absolutely wonderful and took such good care of us; the epitome of excellent customer service! Juan Rosas (he said we needed to provide his last name since there are many Juan’s at the resort), Erica, and Gabriel V. were truly awesome! They made us feel special every time we saw them. Thank you for making our trip to PV memorable, we can’t wait to come back!