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Hotel overview
Location
Puerto Vallarta - BeachProperty information
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Hotel details
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel does not accept spring break groups.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
For the comfort of the guest, in 2016 a cashless policy has been instituted on property. The consumption venues such as restaurants, bars, room service, as well as the spa among other services, do not accept cash payments; therefore,
it is strongly suggested to establish a credit line upon check in with credit or debit card. A cash deposit will be requested if other forms of payment are not available, any balance will be returned upon check out.
Ratings & reviews
TripAdvisor traveler rating
8907 reviews
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Jun 22, 2025Pool activities
Mariana, Jimena, and Ivan were all very great and kept things very fun during my stay. All the games we played drinking, volleyball, ping pong were all handled very well and with care.
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Jun 22, 2025
Vacation with family
Mariana, Jimena, and Ivan made the experience with games and drinking extremely fun and made the entire experience much more enjoyable
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Jun 22, 2025
Great vacation
Activities, with Jimena were fun great pool activities, Marco our waiter was fabulous. We love this hotel, we stay here all the time, great location
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Jun 09, 2025
Vacation and margaritas
Mariana la barbie was an excellent host at games, exercise and activities! Thank you! The Club is great and everyone is happy. The Starbucks is a.azing!!! Especially liked Pamela the hostess service and Oliver's waiter. Alwzys a pleasurable experience.
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Jun 08, 2025Terrible customer service
We are currently staying in room 1972 for the next 2weeks. We’ve never been treated so poorly in a Marriott/Sheraton resort before. I called weeks ago to confirm we had a washer and a dryer. The woman that answered said yes. When we arrived we did not have a room with said washer and dryer. After speaking with Andrea the front desk manager I was told unless I attended a timeshare presentation I would have to pay $3500 to move to the towers to get the washer and dryer that we were initially told we would have. We are avid travelers 8-10 times a year for the past 20 years. NEVER have we been treated so poorly at a Marriott/Sheraton resort. We are RCI and Interval owners. I guess we should’ve believed the reviews we read about how this resort treats owners that come and do not partake in the all inclusive plan and timeshare presentations. We are considering leaving.